Mindy Allen Email and Phone Number

Manage 4-5 legacy SaaS customers to increase product adoption, engagement, and secure renewalsSupport the CSM team by proactively uncovering potential customer issues in the data and alerting the account teamTrack account communications and renewal/price increase opportunities in Salesforce and look for missed revenue

Managed 10-15 legacy SaaS customers while becoming a product expert of Infutor’s identity resolution productsManaged 30-40 SaaS customers with a focus on contract renewals, upsell/cross-sell opportunities and providing valueDirected quarterly business reviews by presenting results, product improvements, and industry trends while partnering to uncover new opportunities and solutions

Managed 15–20 high-touch SaaS BI tool customers with the objective of product adoption, training, and product engagementDirected weekly/biweekly customer status calls to provide project updates, advise customers, discuss challenges/issues, and how/when resolutions will be foundCreated and delivered presentations on campaign results, product improvements, and new module featuresCollaborated with a strategic team of programmers, analysts, product developers, and sales to identify customer areas of opportunity and solutions with a customer satisfaction goalCreated the AM/CSM team by developing onboarding and account setup processes, keeping implementations on schedule and creating training materials for new modules