Mindy A. Email & Phone Number

Remote

Remote

• Managed multiple gaming servers with 60+ players at any one time• Developed skills with different types of coding languages and troubleshooting to resolve bugs• Created a forum to engage the community and manage volunteer staff applications• Managed several donation packages through PayPal along with customer payment information• Conducted meetings with volunteer staff to boost morale and go over information to help the community• Negotiated and acted as a middle man for conflicts, upset customers, and challenging situations• Retained players and customers by being friendly, empathetic, and making them feel listened to• Researched and quickly learned about software or code that I had little to no knowledge of and was able to utilize them

Remote

• Resolved 300+ weekly customer concerns through Intercom and Email• Trained and mentored 3 new employees on Intercom, product knowledge, and processes• Proposed more efficient processes for administrative work which was implemented by management• Achieved an average of 85%+ customer satisfaction ratings• Developed skills with HTML and SEO by writing articles for customer support documentation on WordPress• Identified and tracked defects with Hubstaff software and supported developers in resolving the issues and continued testing• Developed team building skills through weekly meetings and team bonding events• Worked with Customer Success team to retain customers, preform demos, and answer pre-sales inquiries• Became the “go-to” employee for the challenging or technical tickets that the Tier 1 or 2 teams escalated• Was promoted to the Team Lead position• Developed skills in reading error logs and codes to find issues with the software on a customer basis

Nauvoo, Il

• Answered 40+ phone calls from customers and vendors• Assisted general manager develop pricing based on inventory costs and portion sizes• Ordered food and supplies for deli from vendors while consulting general manager• Trained staff on general kitchen duties and cashier use• Maintained kitchen cleanliness and received “A”s on health inspection scores• Motivated staff to work at peak efficiency and build team relationships• Maintained a level-head, friendly, and professional personality at all times no matter the situation

Some College, General Studies

Not yet completed.

High School Diploma

Activities and Societies: Marching Band Chorus Anime Club