1St/2Nd Line Network Support & Deployment Engineer
Managed Communications Ltd.
Managed Communications is a market-leading provider of leased lines, fiber optic, ADSL and SDSL solutions. We specialize in bonding, load balancing and hardware firewall management. Our high performance networking infrastructure provides secure, fast, reliable data networks to UK businesses.Acquired by Daisy Group PLC in 2010, Managed Communications was the market innovator in bonded ADSL, SDSL and FTTC. Managed Communications wider portfolio now leverages over 8 years of expertise in business connectivity solutions to provide both DSL and fiber optic leased line internet access, multi-site solutions (VPN, IP-VPN, MPLS), managed hosting and services (security, email, MS 365) and both on-premise and hosted voice solutions.Daisy Group PLC is a fast-growing independent UK supplier of business communications solutions to SME, mid-market and corporate businesses. Daisy provides end-to-end solutions across a product portfolio which extends to data, mobile, systems, maintenance and voice.As a UK-focused and resourced business our solutions are designed and implemented by professionals who understand the UK business market and its challenges, supported by a UK team of technical specialists.Duties performed in this role:-Delivered first and second line support and customer service.-Communicated with clients on a daily basis via telephone and email.-Worked closely with a tight-knit team including senior network engineers, supervisor and technical operations manager.-Arranged ADSL/SDSL installations with BT & broadband suppliers; configured networking hardware; dispatched hardware (broadband bonding, load balancing and firewall kit) to client sites and provided network support remotely.-Configured and maintained hardware firewall kit from market leading brands Cisco and Juniper Netscreen.-Responsible for providing and maintaining network services & security for approximately 50 businesses around the United Kingdom, at over 75 different locations.