Has more than 8-year work experience in IT, including 4 year IT service management domain experience. In the recent years, he focused on the IT service management and delivery management, including setting up the HP software global customer contact centre in APJ, managed the IT service delivery solution delivery for Midea and BAA. Experience on setting up the 112 and 180 systems for China Telecom.Rich experience on setting up a new business/team from scratch for international business. Gained 6-month training in US, and setup the IdM Information Security Product Porting team in China. Successfully managed and led multiple international project teams.Outstanding public speaking and communication skills. He successfully delivered the internal and external technical and management trainings and seminars, and gained positive feedback.Strong business sense and cross-disciplinary knowledge across business and technology. During the bachelor degree study, he minored in business administration courses; 40% of his master degree courses were from the Manchester Business School in the UK.Specialties: Software Architecture DesignSix SigmaHP Global MethodJ2EE application migrationInformation Security/ Identity ManagementProject ManagementChange ManagementIVR/ Call Center