Miraç Menekşe Email & Phone Number

Ankara, Türkiye

• Developed an AI based ChatBot for internal hackathon with a team which is reduce overall daily customer service operational tasks significantly.• As a Product Owner, led sprint planning, managed the product backlog, and conducted User Acceptance Testing (UAT) to ensure the product met stakeholders' expectations, contributed to the successful delivery to multiple clients.• Conducted competitor analysis, identified trends, and collaborated with domain experts to research and develop new product features for the Loyalty application. The implementation of these additional features notably improved customer loyalty for our clients.• Provided consultancy to project teams on telecom software products, including BSS solutions such as CRM, Product Catalog Management, and Admin Panel, supporting the company's goal of increasing product reuse.

Ankara, Turkey

• Analyzed and prepared business requirements for a finance digital transformation project with over 4.5 million users.• Developed user scenarios, user stories, flow charts, data analysis and software requirements specifications for more than 10 modules of the platform.• Worked in sprints with the development team through the software development lifecycle (SDLC) processes which improved positive customer feedback by 25%.• Assumed preparation of mock-up, ER and screen requirements tasks with the UI/UX team and received customer acceptance at 1st try.• Adapted an ERP product (payroll module) for a large client with a substantial workforce and increased annual revenue. • Provided gap analysis by closely examining numerous guidelines, regulations, and legal documents to develop an efficient payroll system fully compliant with regulations, reducing yearly fines from a significant amount to nearly zero.• Managed multiple sprints to ensure changes were implemented according to the client-approved product roadmap and lifecycle, resulting in high customer satisfaction and additional feature requests, which generated substantial new business.Solution Specialist • Created over 10 offers and realized 80% of offers via effective cost analysis, effort analysis, and customer value• Took active role to meet with clients to understand requirements and provided solutions to improve additional business.• Supported key accounts IT teams to create over 15 technical specification documents and manuals.

İzmir, Türkiye

While continuing my education at the university,•Worked closely with vendors preparing and negating prices and managing•Organized events and managed them on site

Istanbul, Türkiye

•Programmed routers, installed them on-site and diagnosed/repaired any problems•Created basic forecasts for preventive maintenance requirements

Master Of Science - Ms, Statistics

Thesis: Lexicon-Based Sentiment Analysis on Youtube, NLP • Data Mining • Simulation • Multi-Dimensional Desicion Making

Bachelor'S Degree Gpa: 2.86, Statistics

Education record