● Interact with software and training customers to discover their needs and challenges and assess how to handle accordingly● Manage contact with new and existing customers ● Provide customer estimates before independent contractor site training ● Generate and send invoices post independent contractor training● Attend various ASLRRA conferences and other regional events● Conduct ongoing employee and independent contractor training● Assist independent contractors with scheduling and travel arrangements ● Create quarterly newsletters to send to customers via Mailchimp● Manage social media accounts: Facebook, LinkedIn, and Twitter● Create Articulate 360 presentations ● Create videos through Camtasia 9● Maintain appropriate vendor and independent contractor paperwork

● Handled screen printing orders from start to finish, including invoicing and account receivables through QuickBooks● Independently served as the account manager for around 60 accounts all over the country, including Furman University, Texas Christian University, Baylor University, University of Nebraska, and San Diego State University● Worked closely with my Outside Sale Rep to ensure a smooth onboarding process for new clients● Managed high-volumes of client request, orders and issues through email, phone, and website requests, typically 15-30 ongoing separate client interactions per day● Built, maintained and grew client relationships through frequent client touch points and sending incentives such as gift cards and merchandise to recognize clients● Worked collaboratively with team to improve processes that included: creating and sending sales kits to current and prospective clients, developed a trunk show concept to introduce our company and current merchandise to new and existing clients, managed MailChimp campaigns and assisted with social media campaigns

● Managed brick and mortar toy store, Giggle Monkey Toys, a division of Sheer Imagination LLC● Listed new products on Amazon and eBay and handled all Amazon and eBay customer service● Promoted new product bundles by writing descriptions and designing picture collages● Designed and sent interoffice newsletter each month● Created and managed Twitter, Facebook, and Blogger accounts● Managed shipping over 100,000 products during 4th quarter 2011