- Continuously adapted and supported the busiest Emergency Department in San Diego County during the COVID-19 pandemic.- Answered phone calls and acted as a liaison between patients, nurses, travel nurses, department leads and physicians.Coordinated daily with over 50 nurses, clerks, physicians, and other healthcare providers concerning department improvement, productivity, and efficiency.- Effectively interacted with over 400 patients and family members per day to deliver a high level of customer service and care.- Provided emergency care such as artificial respiration, external cardiac massage or assistance with cardiopulmonary resuscitation.

- Received daily direction and assignments from roughly 30 physicians and nurses, providing efficient support to optimize patient care.- Answered unit calls and took messages for healthcare staff to maximize team productivity.- Provided excellent customer service to ensure patients have the best hospital experience.- Performed emergency CPR, assisted with intubation, resuscitation and other procedures on critical patients.

- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.- Answered and directed over 50 calls per day to manage customer accounts, respond to service queries and cancel accounts.- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

- Consistently met pre-sales, sales, and credit card sign up quotas every month.- Oversaw the entirety of the women's department including seven separate subdivisions.- Engaged with customers to effectively build rapport and lasting relationships.- Solved customer challenges by offering relevant products and services.- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.