Miran Simon Email & Phone Number

Provide comprehensive technical support to client end users via onsite visits, telephone, email, and instant messaging, covering account management, incident/problem management, troubleshooting, break-fix, procurement, installation, configuration, and provisioning of hardware, software, licensing, and peripherals.Conduct technology refreshes, created/maintained workstation images, delivered end user training/support, and ensured customer satisfaction before completing assignments.Conduct advanced troubleshooting, documented ticket information, served as escalation point, configured/troubleshooted various technologies including Windows Server, Active Directory, Windows/Mac OS, hardware, software, Anti-Virus, Email Security, and Microsoft 365 Applications.Documented/implemented procedures, communicated with Client Services, collaborated with Project Management Office, ensured client data protection, and proactively anticipated/resolved problems with a strong emphasis on customer service.

Provided comprehensive telephone/email technical support to a diverse client base of 1,000+ small-medium-large businesses, addressing a wide range of hardware and software issues. Acted as the primary escalation point for Level 1 Service Desk Engineers, ensuring efficient and effective resolutions to complex technical challenges. Gathered relevant networking information and prepared data for NOC escalations during high severity outage situations, serving as the primary team for escalations. Collaborated closely with onsite support network consultants to address and resolve issues requiring in-person intervention or specialized expertise. Proactively identified and communicated potential issues in client systems, collaborating with teams to implement preventive measures and improve operational processes. Configured and troubleshooted a broad spectrum of technologies including Windows Server, Active Directory, VPN Clients, Microsoft 365, Windows OS, Mac OS, laptop and desktop hardware, Anti-Virus and Malware software, Spam Filtering, and Microsoft Office Applications. Maintained meticulous case notes and updated client documentation regularly.

Troubleshoot and resolve technical issues for diverse clients, meeting SLAs and ensuring high satisfaction. Expanded team knowledge base through research, enhancing efficiency. Setup, configured, and maintained end-user IT equipment (printers, computers, mobile devices). Collaborated for efficient ticket resolutions, ensuring correct paths. Provided first-point-of-contact support with professionalism and accuracy. Documented incidents and solutions for reference and improvement. Troubleshooted a range of technologies including Windows, Mac, Microsoft 365, printers, and more. Utilized remote access solutions for efficient problem-solving.

Led customer computer imaging and setup processes, ensuring seamless integration and functionality. Conducted thorough remote troubleshooting to swiftly resolve customer concerns, maintaining meticulous inventory records throughout. Managed internal machines, adeptly resolving a spectrum of computer-related issues, while also contributing to event setups for optimal technical functionality.

Using tools and software platforms to give call center call support for people having issues with their mobile wallets. Servicing Products like Apple pay, Samsung Pay, and Android Pay. Offer tech support for mobile apps like SecurLock. We put customers through Identity verification to make sure we protect the cardholders that we service.

Germantown, Maryland

Assisting the Physical Therapist with getting patients started with exercises, showing them proper form, and keeping updated patient records. Collecting paperwork for patients, explaining insurance benefits, collecting patient co pays, calling patients for appointments or no shows, and other front desk duties. Setting patients up with modalities such as cold, moist heat, electrical stimulation, or traction. Contact IT and help IT with troubleshooting and other issues in the office.

Bachelor'S Degree, Kinesiology And Exercise Science

Computer Systems And Information Technology Ceritficate, Information Technology

Coursework in Information Technology, Networks, and Security.