Miren Campos Shabana Email & Phone Number

スペイン ビルバオ エリア

I'm the foundress at Shabana. In Shabana we offer you Japanese language classes, translation from English and Spanish into Japanese. We also organize cultural activities and advice on events and projects related to Japan. I strongly believe that with our service we can contribute to promoting the Japanese culture in Spain. ProjectsCommunity and Business Development Manager at OSA Decentralized (5months)- Business Development- Community Management- Translator: from English to Japanese.- Interpreter: from English to Japanese.- Support the administration department regarding all documents related to Japan.

Barcelona Area, Spain

- Community Management- Managing comments and content in Social Media.- Creating content in Social Media: posts, video and GIF.- Organizing events on Social Media: Tournament, Q&A (AMA), art competition.- Analyze Social Media traffic and mood to identify issues or needs of players.- Collaboration with YouTubers: weekly match, tournament, event.- Collaborate cross departmentally to introduce changes suggested by the player.- Create FAQ- Market analysis- PR- Translator: from English to Japanese and Spanish or vice versa.- Respond to email inquiries regarding users questions and concerns.- Solving players’ issues.- QA testing to confirm and reproduce the issues reported by player.- Gather data from tickets and analyze it to detect the critical issues.- Providing players’ voice to the game team. Specially positive and negative suggestions.

Barcelona, Spain

Now I am working for Social Point in Barcelona, and after my daily work, I teach Japanese to 15 Social Point members. My goal for them is to learn the Japanese language and culture while I keep them motivated to continue improving their skills by preparing fun and interesting classes.

Barcelona

During my almost three years stay at Social Point, I've contributed with exciting challenges like reorganizing the customer success team, leading customer service and community management of the biggest game of the company (Dragon City), and collaborating with the marketing team of a Japanese game.- Solving customers’ issues.- Respond to email inquiries regarding customer questions and concerns.- QA testing to confirm and reproduce the issues reported by users.- Gather data from tickets and analyze it to detect the critical issues.- Escalate reported bugs to other members of the team which resulted in resolving issues and reduced customer ticket.- Providing customers’ voice to the game team. Specially positive and negative suggestions.- In charge of refunds- Community Management- Managing comments in Social Media.- Analyze forum traffic to identify issues to further reduced customer tickets.- Collaborate cross departmentally to introduce changes suggested by the customer base.- Create FAQ for all games- Translator: from English to Japanese and Spanish or vice versa.- Interpreter: from English and Spanish to Japanese.- I was also part of the game team, the game which we released in Japan, as a Junior Marketing and Community Manager.

スペイン ビルバオ エリア

I worked as a private Japanese Teacher in Bilbao, teaching Japanese at my students homes.

Machida, Tokyo

While I was an undergraduate student, I completed a "Japanese Teacher Training Course," which is a training program for teaching Japanese as a second language to foreign people. As a Japanese teacher, from 2010 to 2012 I taught Japanese to foreign students in a Japanese public school at Machida, Tokyo.

- Greets the guests of the hotel and deliver excellent customer service, at all times.- Answering and forwarding phone calls.- Contributes to team effort by accomplishing related results as needed.- Manage the reservations and ensure that tables are set before clients’ arrival.- Inform guests about the availability of tables and direct them to the tables.- Ensure that clients make payment for services before they exit the restaurant.- Keep clear records of payments received and make detailed notes of balance payments.- Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.- Escalate issues or concerns.