As a Leadership Development Officer at Capita SA, I am passionate about enabling and empowering our employees to achieve their full potential through outcomes-based learning and development programs. With over 9 years of experience in the learning and development field, I have designed, delivered, and evaluated learning interventions that align with business standards and requirements, and that foster a culture of excellence and innovation.I have a strong background in Learning and Leadership coaching and development, with certifications from ETDP SETA and a Bachelor's degree in Administration from the University of the Western Cape. I leverage my skills and knowledge to conduct needs assessments, develop learning objectives and outcomes, create engaging and interactive learning materials, and monitor and measure the impact of learning on performance and productivity. I also collaborate with various stakeholders, including clients, managers, and trainers, to ensure that learning solutions are relevant, effective, and aligned with the company's vision and values.
Teleperformance
View- Website:
- teleperformance.com
- Employees:
- 216398
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Instructional DesignerTeleperformanceCape Town, Wc, Za
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Senior Trainer - Instructional DesignTeleperformance Oct 2024 - PresentCity Of Cape Town, Western Cape, South Africa
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Learning And Development SpecialistCapita South Africa Nov 2022 - Oct 2024South Africa• Facilitation of FETC programmes specifically Generic Management level 4 SAQA ID 57712 and Generic Management Level 5 SAQA ID 59201• Assessing FETC portfolios of evidence provided by learners. • Arrange coaching and mentoring for learners to provide feedback on portfolios assessed.• Completion of QCTO compliance/application forms for Skills development provider accreditation.• Designing QCTO aligned training material as needed, ensuring training material is relevant, accurate and fit for purpose; making amendments where necessary and providing recommendations to guarantee consistent learning experience.• Track design projects assigned by the Academy manager to its successful conclusion. -
Senior Learning And Development OfficerCapita Sa Dec 2018 - Oct 2022Cape Town, Western Cape, South Africa• Design bespoke training material based on client and operational requests. • Maintain current training material to ensuring it is relevant, accurate and fit for purpose. • Support the operational department to maintain and maximize performance through improvement and training initiatives. • Revise and refresh classroom assessments to guarantee precise reporting of learning and its return on investment (ROI).• Consistently assess scorecards/KPIs to ensure that learning solutions are aimed at maximizing business performance.• Continuously manage and expand a collection of blended learning resources that align with operations strategic objectives, customer/client needs, and business evolution.• Offer customized operational coaching assistance support the achievement of operational KPIs.• Obtain and develop an on-going commercial awareness of Capita’s client contracts and performance.
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Learning And Development OfficerCapita Sa Jun 2018 - Nov 2018Cape Town, Western Cape, South Africa• Facilitate training in line with business standards and requirements. • Delivering learning solutions to new starters and current staff within a contact centre operations environment. • Providing feedback to the relevant stakeholders to improve training content and materials. • Maintaining training reports related to assessment results, attendance and learner feedback. • Liaising with various stakeholders on learner progress. • Managing attendance in training in line with HR policies and procedures. • Evaluate the effectiveness of training through assessment of knowledge
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Hr Leadership And Development OfficerCapita Sa Jul 2015 - May 2018Cape Town, Western Cape, South Africa• Delivery of learning solutions to Team leaders, Operations managers and support staff to maintain and maximise performance.• Partner with operations to evaluate the effectiveness the training programme for existing leaders and new hires. • Presenting HR process updates and upskill sessions to the contact centre management team. • Provide tailored coaching support to Leaders within contact centre operations to drive performance and support the achievement of key performance areas. • Ensure training material is relevant, accurate and fit for purpose; making amendments to content where necessary. • Evaluate the effectiveness of learning solutions delivered, highlighting where there has been a return on investment and value-added learnings for future solutions.• Participate in the development and delivery of all Leadership development initiatives.
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Learning And Development CoordinatorCapita Sa Feb 2015 - Jun 2015Cape Town, Western Cape, South Africa• Provide project and administrative support to the learning and development team. • Review equipment and training facilities to ensure it is in the appropriate condition for training. • Printing and issuing of training materials for new starter induction. • Maintain reports on learner attendance, assessment and learner progress reports to meet department and client requirements. • Manage and maintain all training departments assets and stock. • Communicating business updates via email, calls and briefings to the learning and development team. • Schedule training activities with key internal and external stakeholders.
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Senior Associate Operations (Quality)Wns Global Services Sa Mar 2014 - Aug 2014Cape Town, Western Cape, South Africa
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Customer Service RepresentativeWns Global Services Sa Jul 2012 - Feb 2014Cape Town, Western Cape, South Africa
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Customer Service RepresentativeMerchants May 2011 - Jun 2012Cape Town, Western Cape, South Africa
Miriam Blouw Skills
Miriam Blouw Education Details
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Public Administration -
Oxbridge AcademyHuman Resources Management/Personnel Administration, General
Frequently Asked Questions about Miriam Blouw
What company does Miriam Blouw work for?
Miriam Blouw works for Teleperformance
What is Miriam Blouw's role at the current company?
Miriam Blouw's current role is Instructional Designer.
What schools did Miriam Blouw attend?
Miriam Blouw attended University Of The Western Cape, Oxbridge Academy.
What skills is Miriam Blouw known for?
Miriam Blouw has skills like Administrative Assistance, Microsoft Word, Communication, Microsoft Excel, Leadership Development, Administration, Training, Written Communication, Human Resources, Customer Service, Performance Improvement, Training And Development.
Who are Miriam Blouw's colleagues?
Miriam Blouw's colleagues are Kerylan Casas Zuñiga, Leonel Caro, Youssef Ennassiri, Devanshu Jangra, Yesenia Panameño, Lucia Ramírez, Comptus Dariah Jr.
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