Miriam Baker Email & Phone Number

Brisbane, QLD, AU

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

HR Advisor supporting a portfolio of clients from the professional shared services divisions within the Office of the Chief Operating Officer.

Brisbane, Queensland, Australia

• HR Generalist role with a focus on business partnering, resource planning and recruitment.
• Fostered positive relationships with leaders and employees across the business.
• Took ownership of all HR activities for two business units, providing a HR advice and strategic resource planning support.
• Managed all facets of recruitment, including developing accurate position descriptions, advertising of roles, candidate screening, facilitating interviews and management of the employee offer.
• Reported on and monitored trends and metrics from across the HR Team.
• Provided timely day-to-day HR advice, support and consultancy to managers and employees in workforce planning, job design, employee relations, performance management, and conflict resolution.

Brisbane, Queensland, Australia

• HR Generalist role, coordinating and delivering a range of HR activities with a focus on HR system administration, onboarding, employment contract management, records maintenance, general HR enquiries to employees in.
• Monitor and respond to HR queries in an appropriate and timely manner, escalating/delegating where appropriate
• Produce and maintain a range of HR documentation including employment contracts, performance management letters, organisational charts, other workforce related documentation.
• Update and maintain HR systems and files to ensure governance and compliance requirements are met
• Participate in HR projects and initiatives
• Maintain excellent HR customer service and build and maintain effective relationships with key internal and external stakeholders

Brisbane, Queensland, Australia

In this contract role as a Recruitment Consultant, I managed all aspects of a recruitment drive for the boutique management consultancy firm. I authored and created a detailed job description to advertise vacancies and properly set the expectations of the applicants. I also handled and managed online advertising including reviewing applications to ensure.

Brisbane, Queensland, Australia

• My tenure in News Corp gave me the opportunity of a secondment to a Project Manager role where I led and managed a Project to transform SEQ Field Sales Advertising.
• Guided and collaborated with Human Resources Stream Lead to plan and manage employee redundancies and reallocation of people to roles, while ensuring all aspects of the project adhered with News Corp Australia HR.
• Maintained confidentiality of the project at all times whilst managing project activities and resources to ensure milestones were delivered on schedule.
• Led stakeholder meetings, providing weekly project updates to the Executive Team and the national Project Management Office.
• Created and maintained the training schedule and briefed the Learning and Development Team on new process flows and work instructions.
• I exhibited behaviours in line with the News Corp values such as customer-centric, accountable, collaboration and boldly creative.

Brisbane, Queensland, Australia

I undertook the Change and Communication Manager role simultaneously with the Business Improvement Manager role. I promoted and fostered a continuous improvement culture across the business to encourage all staff members to aim for excellence. To deliver both cultural and operational change to national contact centres, I engineered and implemented change.

Brisbane, Queensland, Australia

• As a National Business Improvement Manager, I was the business owner for all technical systems and processes. I designed the implementation strategy and executing all national projects relevant to system, technology.
• Business lead on a national sales transformation in which the contact centre operational function was consolidated from four contact centres to two.
• Successfully implemented customer experience strategies, including implementing a self-serve booking system that delivered cost savings through headcount reductions.
• Stream lead for national project to implement new HRIS Workday, ensuring the unique needs of contact centres were captured in business requirements and design.
• Designed, implemented and managed a national knowledge base in Google Sites to house business rules, policies, process/system guides, and guidelines required by front-line staff.
• Documented business processes, business rules and standard operating procedures and monitored and reported on national adherence to them as a result of improvement initiatives.

Brisbane, Queensland, Australia

• As a Departmental Representative for Work Health and Safety, I attended meetings of safety committees to keep abreast of the latest developments in health and safety and served as a resource person regarding issues.
• Advocated for all staff members to prioritise health and safety in all aspects of work activities.
• Managed the ergonomic set up of computers, desks and chairs for all new staff.
• Created policies specific to contact centre environment relating to phone threats and contact centre ergonomics.
• Monitored and reported on employee compliance in completing annual WHS training.
• Attended safety committee meetings to keep abreast with the latest developments in health and safety.

Brisbane, Queensland, Australia

• As an Operations Manager, I managed and supervised the Workforce Planning team to ensure contact centre resources are managed to meet the service levels as agreed with clients. I served as the project lead to deploy.
• Managed and supervised the Workforce Planning team to effectively resource a 190 FTE contact centre to meet the inbound call and email service levels.
• Led major focus on people development: implemented programs to enhance leadership capabilities of direct reports, developed capability matrices in order to facilitate internal promotions and created position.
• Monitored and reported on sick and annual leave balances and worked with Team Leaders to develop performance plans that addressed excessive unplanned leave issues.
• Managed all project implementations and developed resourcing plans to accommodate training of staff while ensuring there was minimal disruption to customers and operations.
• Responsible for providing operational leadership to the department, managing all escalated system issues and providing leadership and direction on systems and processes.

Brisbane, Queensland, Australia

• Developed strategic workforce management plan to deliver revenue target while adhering to headcount budget.
• Increased contact centre productivity by optimising contact centre operation hours, creating $100K in cost savings while maintaining positive customer relationships.
• Led volume recruitment drives by coordinating assessment centres and conducting interviews via phone, video or face-to-face.
• Planned annual training requirements in line with recruitment drives and maintained training calendar.
• Provided advice and recommendations to Team Leaders in relation to performance management, annual performance reviews and employee evaluations.
• Responsible for the onboarding of up to 25 new hires in each recruitment cycle, and managed the termination processes for exiting employees.

Brisbane, Queensland, Australia

• In this role I was responsible for driving Metro and Regional publication revenue through effective customer and sales strategy. I built and cultivated the relationship between the contact centre with executive GM and.
• Drove cost savings program by reviewing operating hours which led to the delivery of $100K in savings in 2010.
• Initiated and launched a program to engage key customers across two advertising segments to pilot self-service platform to reduce customer churn and resulted in cost savings by migrating 19% of customers to this.
• Implemented Customer Lifecycle Strategy which elevated the campaign conversion rates and ROI by implementing a cohesive multi-channel customer communication and utilising a more efficient customer segmentation process
• Responsible for driving revenue through effective customer management and sales strategy, with annual classified advertising revenue budget of $85M.

Brisbane, Queensland, Australia

For two years, I worked as a Campaign Manager where I was responsible for managing a team of Campaign Coordinators to coordinate the direct marketing strategies for customer lifecycle campaigns across multiple products and regions and incorporating phone, email, white mail and SMS channels and worked closely with Sales Managers to ensure campaign.

Brisbane, Queensland, Australia

As Campaign Coordinator I coordinated and worked closely with all relevant parties for campaign building and delivery. I oversaw activities of the campaign on a daily basis relevant to all advertisements and carried out tests on campaigns to ensure the integrity of all data and monitored all live campaigns. Additionally, I performed quality assurance.

Brisbane, Queensland, Australia

As an Adbuild Operator, I functioned as a graphic designer and was accountable for designing print advertisement for newspapers and magazines. I liaised and communicated with clients to conceptualise their advertising design and create logos, and cooperated with the sales teams to design advertising features. I leveraged my creative mindset and strong.

Master'S Degree, Human Resources Management And Services, Gpa 7

2020 highest performing graduate in Master of Business, Human Resource Management major. Dean's Excellence Award 2020. Dean’s List 2019.

Bachelor Of Arts (B.A.)

Diploma, Multimedia