Miriam Baker Email and Phone Number
Brisbane, QLD, AU
Miriam Baker's Location
Brisbane, Queensland, Australia, Australia
Miriam Baker's Contact Details
Miriam Baker work email
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- Valid
Miriam Baker personal email
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About Miriam Baker
I’m a HR Manager with a diverse skillset spanning generalist human resources, workforce planning, talent attraction and retention, change management, project management, and business improvement. This background uniquely equips me to focus on enhancing the employee experience, fostering empowerment, and enabling individuals to achieve their fullest potential while executing HR and client strategic initiatives. Grounded in my business improvement acumen, I am dedicated to continuously refining processes and procedures to foster employee loyalty and sustained engagement. My superpower is my ability to build credibility and trust with my stakeholders. During my extensive career with a leading global media organisation, I have held pivotal roles as a national operations manager, project manager, and national business improvement manager. This experience means I am adept at steering organisational strategies towards successful outcomes and navigating change with a constructive approach. Building on these foundations, in June 2020 I graduated with distinction, as the top-performing student in the Master of Business program with a major in Human Resource Management from QUT. Since making the career change, I have enriched my HR expertise through roles at Eagers Automotive, Trapeze Group Asia Pacific, and with the University of Queensland.In my current role as a Manager, HR Client Partnering I am accountable for the operational management and delivery of strategic HR advice and services to my client portfolio, with the support of my direct reports. I am responsible for providing support and guidance on complex HR issues, and identifying ways to continuously improve team performance and build capability. I also ensure HR advice and service delivery is in compliance with relevant policies and /or legislative and regulatory controls.If you asked my friends about me, they would say that I have an addiction to reality TV, endless knowledge of celebrity trivia, expensive taste in handbags, and a sarcastic sense of humour. When I’m not at work, I'm regularly participating in Instagram #fashionchallenges, watching films with a glass of red, and updating my dog's instagram account. Please connect with me on LinkedIn.
Miriam Baker's Current Company Details
Miriam Baker Work Experience Details
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Manager, Hr Client PartneringThe University Of QueenslandBrisbane, Qld, Au
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Manager, Hr Client PartneringThe University Of Queensland May 2023 - PresentBrisbane, Queensland, Australia
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Advisor, Hr Client PartneringThe University Of Queensland Sep 2021 - May 2023Brisbane, Queensland, AustraliaHR Advisor supporting a portfolio of clients from the professional shared services divisions within the Office of the Chief Operating Officer.
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Hr Advisor/Talent Acquisition SpecialistTrapeze Group Apac, Middle East, Africa Mar 2021 - Aug 2021Brisbane, Queensland, AustraliaHR Generalist role with a focus on business partnering, resource planning and recruitment.• Fostered positive relationships with leaders and employees across the business. • Took ownership of all HR activities for two business units, providing a HR advice and strategic resource planning support. • Managed all facets of recruitment, including developing accurate position descriptions, advertising of roles, candidate screening, facilitating interviews and management of the employee offer.• Reported on and monitored trends and metrics from across the HR Team.• Provided timely day-to-day HR advice, support and consultancy to managers and employees in workforce planning, job design, employee relations, performance management, and conflict resolution.• Facilitated onboarding and offboarding activities. • Contributed to the development and review of HR Policies and Procedures.• Worked closely with management and employees to improve work relationships, build morale and increase productivity and retention.• Highly autonomous role. -
Hr AdvisorEagers Automotive Limited Aug 2020 - Mar 2021Brisbane, Queensland, AustraliaHR Generalist role, coordinating and delivering a range of HR activities with a focus on HR system administration, onboarding, employment contract management, records maintenance, general HR enquiries to employees in QLD and NT. • Monitor and respond to HR queries in an appropriate and timely manner, escalating/delegating where appropriate• Produce and maintain a range of HR documentation including employment contracts, performance management letters, organisational charts, other workforce related documentation.• Update and maintain HR systems and files to ensure governance and compliance requirements are met• Participate in HR projects and initiatives• Maintain excellent HR customer service and build and maintain effective relationships with key internal and external stakeholders• Provided Project Management support for initiative to document and standardise national HR processes. -
Recruitment ConsultantAmos Consulting Nov 2019 - Jan 2020Brisbane, Queensland, AustraliaIn this contract role as a Recruitment Consultant, I managed all aspects of a recruitment drive for the boutique management consultancy firm. I authored and created a detailed job description to advertise vacancies and properly set the expectations of the applicants. I also handled and managed online advertising including reviewing applications to ensure that candidates were well-qualified. In addition, I produced a list of shortlisted applicants for interview and advised them of their progress to the interview stage and supported the Principal by providing an interview guide and recommending the best suited applicants. Lastly, I communicated with unsuccessful applicants to inform them of the outcome. -
Project ManagerNews Corp Australia Oct 2017 - Sep 2018Brisbane, Queensland, AustraliaMy tenure in News Corp gave me the opportunity of a secondment to a Project Manager role where I led and managed a Project to transform SEQ Field Sales Advertising. • Guided and collaborated with Human Resources Stream Lead to plan and manage employee redundancies and reallocation of people to roles, while ensuring all aspects of the project adhered with News Corp Australia HR policies. • Maintained confidentiality of the project at all times whilst managing project activities and resources to ensure milestones were delivered on schedule. • Led stakeholder meetings, providing weekly project updates to the Executive Team and the national Project Management Office. • Created and maintained the training schedule and briefed the Learning and Development Team on new process flows and work instructions.• I exhibited behaviours in line with the News Corp values such as customer-centric, accountable, collaboration and boldly creative. -
Change And Communication ManagerNews Corp Australia Oct 2016 - Nov 2017Brisbane, Queensland, AustraliaI undertook the Change and Communication Manager role simultaneously with the Business Improvement Manager role. I promoted and fostered a continuous improvement culture across the business to encourage all staff members to aim for excellence. To deliver both cultural and operational change to national contact centres, I engineered and implemented change management plans and activities. Moreover, I created and led the monthly Change Forum and briefed the key stakeholders to share best practice and communicate any impacts of change to call centre leaders. I also authored all communications to over 350 contact centre staff by utilising through leader lead cascade communication model and through the monthly newsletter from the GM. Lastly, I was responsible for creating and operating a centralised knowledge base to support consistent communication and efficiency across the business.
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National Business Improvement Manager - Contact CentresNews Corp Australia Jul 2015 - Nov 2017Brisbane, Queensland, AustraliaAs a National Business Improvement Manager, I was the business owner for all technical systems and processes. I designed the implementation strategy and executing all national projects relevant to system, technology and process change into national contact centres across Australia. Developed a strategic program of continuous improvement, implementing and embedding best practice system configurations and business processes to deliver organisational cost savings objectives. • Business lead on a national sales transformation in which the contact centre operational function was consolidated from four contact centres to two.• Successfully implemented customer experience strategies, including implementing a self-serve booking system that delivered cost savings through headcount reductions.• Stream lead for national project to implement new HRIS Workday, ensuring the unique needs of contact centres were captured in business requirements and design.• Designed, implemented and managed a national knowledge base in Google Sites to house business rules, policies, process/system guides, and guidelines required by front-line staff.• Documented business processes, business rules and standard operating procedures and monitored and reported on national adherence to them as a result of improvement initiatives.• Created train-the-trainer briefing packs that educated Trainers in system, process and policy changes.• Worked in partnership with the Learning and Development Team to migrate training programs online.• Responsible for maintaining national compliance with financial controls of Sarbanes-Oxley Act of 2002 (SOX) audit requirements.Key Achievements:• Leading customer experience strategies, including implementing new self-serve functionality to deliver cost savings; and implementing an improved booking system to drive system stability and improved processes. • Delivered process improvement which reduced average handle time on key tasks by 30%.
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Departmental Representative For Work Health And SafetyNews Corp Australia Jul 2015 - Sep 2017Brisbane, Queensland, AustraliaAs a Departmental Representative for Work Health and Safety, I attended meetings of safety committees to keep abreast of the latest developments in health and safety and served as a resource person regarding issues relating to health and safety in the workplace. I received and disseminated information relevant to any matter that might impact health, safety, and welfare of the people represented. Furthermore, I reviewed documentation relevant to safety in the workplace to ensure the availability of accurate information and cooperated with all staff members to prioritise health and safety in all aspects of work activities.• Advocated for all staff members to prioritise health and safety in all aspects of work activities.• Managed the ergonomic set up of computers, desks and chairs for all new staff.• Created policies specific to contact centre environment relating to phone threats and contact centre ergonomics.• Monitored and reported on employee compliance in completing annual WHS training. • Attended safety committee meetings to keep abreast with the latest developments in health and safety.
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Operations ManagerNews Corp Australia Aug 2012 - Jul 2015Brisbane, Queensland, AustraliaAs an Operations Manager, I managed and supervised the Workforce Planning team to ensure contact centre resources are managed to meet the service levels as agreed with clients. I served as the project lead to deploy and embed projects into the department with minimal disruption to customers or operations. • Managed and supervised the Workforce Planning team to effectively resource a 190 FTE contact centre to meet the inbound call and email service levels.• Led major focus on people development: implemented programs to enhance leadership capabilities of direct reports, developed capability matrices in order to facilitate internal promotions and created position descriptions for newly created roles. • Monitored and reported on sick and annual leave balances and worked with Team Leaders to develop performance plans that addressed excessive unplanned leave issues. • Managed all project implementations and developed resourcing plans to accommodate training of staff while ensuring there was minimal disruption to customers and operations.• Responsible for providing operational leadership to the department, managing all escalated system issues and providing leadership and direction on systems and processes.• Implemented and maintained state-based SharePoint knowledge base housing processes, policies and guidelines. • Managed recruitment of vacancies in my team, including the salary negotiation process. • Managed and reported on annual compliance training programs for contact centre. • I led and managed high-performing team of Workforce Planning Manager, Real Time Analyst, Resource Scheduler, team of Digital Coordinators and Campaign Coordinators.Key Achievements:• Consolidated two regional call centres into the Brisbane office which created cost saving and resulted in better customer experience outcomes.
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Sales, Service And Operations ManagerNews Corp Australia Apr 2012 - Aug 2012Brisbane, Queensland, Australia• Developed strategic workforce management plan to deliver revenue target while adhering to headcount budget. • Increased contact centre productivity by optimising contact centre operation hours, creating $100K in cost savings while maintaining positive customer relationships. • Led volume recruitment drives by coordinating assessment centres and conducting interviews via phone, video or face-to-face. • Planned annual training requirements in line with recruitment drives and maintained training calendar. • Provided advice and recommendations to Team Leaders in relation to performance management, annual performance reviews and employee evaluations. • Responsible for the onboarding of up to 25 new hires in each recruitment cycle, and managed the termination processes for exiting employees. • Developed a New Hire Checklist and updated the Onboarding processes to improve the experience of new hires in their first days with the company.• Engaged directly with an external recruitment agency to hire temporary outbound sales staff.• Managed and reported on resource budget allocation and monitored occupancy rates of employees to ensure productivity benchmark was consistently achieved.
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Sales ManagerNews Corp Australia Aug 2009 - Apr 2012Brisbane, Queensland, AustraliaIn this role I was responsible for driving Metro and Regional publication revenue through effective customer and sales strategy. I built and cultivated the relationship between the contact centre with executive GM and Advertising managers of two separate publishing divisions to achieve optimal outcomes and engineered product and sales pillar initiatives and campaign calendar to deliver revenue budget. I also collaborated with the Campaign Management team to develop campaign strategies to deliver sales outcomes and minimise customer churn. Moreover, I trained and developed three Outbound Team Leaders to deliver the required performance outputs from outbound Account Managers and Outbound Telesales representatives and carried out review of customer segments on a regular basis to ensure that all customers are receiving the appropriate treatment. Lastly, I analysed reports regarding customer spend, campaign conversion rates and call volumes to determine impact on resourcing.Key Achievements:• Drove cost savings program by reviewing operating hours which led to the delivery of $100K in savings in 2010.• Initiated and launched a program to engage key customers across two advertising segments to pilot self-service platform to reduce customer churn and resulted in cost savings by migrating 19% of customers to this channel for over 12 months. • Implemented Customer Lifecycle Strategy which elevated the campaign conversion rates and ROI by implementing a cohesive multi-channel customer communication and utilising a more efficient customer segmentation process• Responsible for driving revenue through effective customer management and sales strategy, with annual classified advertising revenue budget of $85M.
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Campaign LeaderNews Corp Australia Aug 2007 - Aug 2009Brisbane, Queensland, AustraliaFor two years, I worked as a Campaign Manager where I was responsible for managing a team of Campaign Coordinators to coordinate the direct marketing strategies for customer lifecycle campaigns across multiple products and regions and incorporating phone, email, white mail and SMS channels and worked closely with Sales Managers to ensure campaign strategies align to revenue goals. I collated reports on campaign and sales performance for stakeholders and identified opportunities to optimise campaign performance, carry out risk analysis of campaign strategies and develop collateral, briefs and presentations to support campaign strategies. I maintained, updated and reviewed the customer database to ensure availability of accurate information and coached and mentored outbound sales Team Leaders to enhance their skills and knowledge. Finally, I implemented responses to qualitative feedback from Customer Service survey.
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Campaign CoordinatorNews Corp Australia Sep 2005 - Aug 2007Brisbane, Queensland, AustraliaAs Campaign Coordinator I coordinated and worked closely with all relevant parties for campaign building and delivery. I oversaw activities of the campaign on a daily basis relevant to all advertisements and carried out tests on campaigns to ensure the integrity of all data and monitored all live campaigns. Additionally, I performed quality assurance checks for campaigns to evaluate content and ensured compliance to all company standards contractual requirements.
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Adbuild OperatorNews Corp Australia Sep 2002 - Sep 2005Brisbane, Queensland, AustraliaAs an Adbuild Operator, I functioned as a graphic designer and was accountable for designing print advertisement for newspapers and magazines. I liaised and communicated with clients to conceptualise their advertising design and create logos, and cooperated with the sales teams to design advertising features. I leveraged my creative mindset and strong attention to detail to produce visually pleasing ads.
Miriam Baker Skills
Sales
Team Management
Management
Direct Sales
Leadership
Process Improvement
Online Advertising
Advertising
Marketing Strategy
Digital Marketing
Account Management
Advertising Sales
Online Marketing
Media Planning
Digital Media
Team Leadership
Corporate Communications
Sales Operations
Operations Management
Business Strategy
Change Management
Business Process Improvement
Miriam Baker Education Details
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Bachelor Of Arts (B.A.)
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Multimedia
Frequently Asked Questions about Miriam Baker
What company does Miriam Baker work for?
Miriam Baker works for The University Of Queensland
What is Miriam Baker's role at the current company?
Miriam Baker's current role is Manager, HR Client Partnering.
What is Miriam Baker's email address?
Miriam Baker's email address is mb****@****.com.au
What schools did Miriam Baker attend?
Miriam Baker attended Qut (Queensland University Of Technology), The University Of Queensland, Qantm College.
What are some of Miriam Baker's interests?
Miriam Baker has interest in Poverty Alleviation, Animal Welfare, Environment, Arts And Culture.
What skills is Miriam Baker known for?
Miriam Baker has skills like Sales, Team Management, Management, Direct Sales, Leadership, Process Improvement, Online Advertising, Advertising, Marketing Strategy, Digital Marketing, Account Management, Advertising Sales.
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Miriam Baker
Award-Winning Founder & Creative Director @ Miriam Baker | 10+ Years Of Product Development, Design, & SourcingYork, On2hotmail.com, miriam-baker.com2 +141643XXXXX
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Miriam Baker
Corporate Actions Associate | Jp Morgan Workplace SolutionsGreater Barcelona Metropolitan Area1globalshares.com1 +447717XXXXXX
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Miriam Baker
Administrative & Clerical & Support | Office Management | Medical & LegalPlainsboro, Nj1slevinhart.com -
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