Miron Hewakottage Email & Phone Number

Colombo, Wp, Lk

Victoria, Australia

Sri Lanka

Responsibilities:• Operations support, troubleshooting escalated issues on LAN / WLAN wired/wireless network from beginning to Implementation of WLC, Access point, corporate wireless and BYOD solution in Local and Central controller, Switches, Routers and Load balancers.• Implementation and troubleshooting of SD-WAN solutions for inter-branch connectivity and head office.• Troubleshooting wireless performance and support wireless infrastructure related issue.• Managing and… Show more Responsibilities:• Operations support, troubleshooting escalated issues on LAN / WLAN wired/wireless network from beginning to Implementation of WLC, Access point, corporate wireless and BYOD solution in Local and Central controller, Switches, Routers and Load balancers.• Implementation and troubleshooting of SD-WAN solutions for inter-branch connectivity and head office.• Troubleshooting wireless performance and support wireless infrastructure related issue.• Managing and optimizing automated, cloud-managed DNS, DHCP and IPAM.• Document the existing wireless and wired network infrastructure.• Prepare and maintain technical customer documentation (Visio document/LLD/HLD) and handover tothe different Technical Support Teams.• Coordinate with project team and attend the customer meeting for project update• Implementing Passive and Active Wireless solutions based on the RF standard in Airwave etc. tools.Skills obtained:• Experience in Cisco Catalyst / Nexus devices and associated technologies.• Experience in Cisco Viptela SD-WAN solution.• Experience in Cisco / Aruba OS, Mobility Master and Anchor controllers.• Experience in Cisco Catalyst / Aruba Access points• Experience in CAPWAP, LWAPP & Flexconnect protocols• Experience in Managing and optimizing F5 LTM Load balancers.• Experience in Managing and optimizing automated, cloud-managed DNS, DHCP and IPAM through Infoblox DDI.• Strong Knowledge of routing protocols - BGP, OSPF,EIGRP and RIP.• Strong Knowledge of switching technology, wireless, Vlan, VTP, EtherChannel, VRRP, HSRP, STP.• Good knowledge of wireless technologies and IEEE 802.11 a/b/g/n/ac/ax standards.• Experience in WLC controllers integration with clearpass for radius authentication / Guest / BYODsolution.• Experience in Airwave and Cisco Prime tools.• Experience in LAN/WAN technologies such as MPLS, ILL.• Knowledge of ITIL standard Process in change management. Show less

Orion City-It Park, Colombo 09

✓ Provide L1 / L2 Network Infrastructure support for 24x7x365 hosted in Data Center/Network environments and cloud environments.✓ Manage, maintain, and update configuration documentation and support ticketing system to track all incidents to resolution and to identify support trends.✓ Provide support for all reported IT Infrastructure issues,document problems and solutions as required for the global enterprise network.✓ Daily and Weekly maintenance to monitor infrastructure integrity… Show more ✓ Provide L1 / L2 Network Infrastructure support for 24x7x365 hosted in Data Center/Network environments and cloud environments.✓ Manage, maintain, and update configuration documentation and support ticketing system to track all incidents to resolution and to identify support trends.✓ Provide support for all reported IT Infrastructure issues,document problems and solutions as required for the global enterprise network.✓ Daily and Weekly maintenance to monitor infrastructure integrity SAN, Firewall, AWS, OSPF routing, Vcenters, Backups, etc.✓ Managing Cisco Routers ,Switches, Access Points, IBM/HP SANs, Virtual Servers(VMware), Veeam and VeeamOne , Branch office backups(Robocopy/DFS).✓ Experience in Manage Engine – OpManager , Solar Winds,Service Desk , PlanView LeanKit ,PRTG Monitor, Panorama and Cisco Umbrella.✓ Performing Incident Reports and fast response on troubleshooting and root cause finding based on SLAs. Show less

Orion City-It Park, Colombo 09

Representing Micronet Global Services (pvt)Ltd.

JOB SUMMARYResponsible for designing, organizing, modifying, installing, and supporting a company's computer systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments.JOB DUTIES• Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.• Establishes network by… Show more JOB SUMMARYResponsible for designing, organizing, modifying, installing, and supporting a company's computer systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments.JOB DUTIES• Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.• Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.• Meets financial requirements by submitting information for budgets; monitoring expenses.• Protects organization's value by keeping information confidential. Show less

Subjects• Mathematics• Information & Communication Technology

Job Duties & Responsibilities• Providing Level-1 technical support to customer support agents. • Managing & maintaining technical helpdesk network. • Implementing & maintaining security measurements in the network.• Taking routine backups and maintaining disaster recovery policies.• Submitting technical reports for the senior management.Worked as a representative of SK INTERNATIONAL HOLDINGS (PVT) LTD

Master Of Science - Msc, Cyber Security And Forensics, Distinction

Research : A Conceptual Framework for Detecting and Mitigating Racism Based Social Engineering Attacks in an Organization URI.

Bachelor Of Information Technology (Bit), Information Technology

Thesis: Career Guidance Management System for an educational authority in Sri Lanka https://www.researchgate.net/profile/Miron-Hewakottage

Diploma In Engineering (N.C.T.), Electrical And Electronics Engineering

Integrated Diploma Series, Computer Technology/Computer Systems Technology

Three professional diplomas have integrated together (DIWE),(DIHN),(DISE)

Certificate, Applied Electronics

G.C.E A/L, Information Technology

Activities and Societies: President of IT society

Certificate, English Language And Literature, General