Accomplished IT leader with over 20 years of management experience leading large enterprise teams and building comprehensive global IT support service models.Approach problem solving using multiple perspectives gained through working across varied industries, organizations, and geographies. Proven success in standardizing processes, breaking down silos and optimizing service delivery with a concentrated focus on delivering end-to-end technology services. Strong advocate for applying a practical, results-oriented approach to strategy, tactical analysis, budgeting, team development and business alignment.Expertise in working collaboratively with executive leadership and key stakeholders across allhierarchal levels to ensure proper alignment of technology initiatives with business needs. A wide base of experience in many disciplines of information technology, including infrastructure, data center, help desk, desktop, systems operations, automation and distribution, client management, remote management, patch management, security and risk management,hardware and system interoperability within a multi-tiered global support framework. As a Leader, experienced in managing and building High Performance Support teams in globaltechnology companies Successfully implemented and supported multiple 24 x 7 global environments Proven experience with managing technology vendors and outsourced providers. Managedrelationships with Apple, Microsoft, Dell, Cisco, IBM, Lenovo, Adobe, HCL, Wipro, Cognizant, BMC, VMWare, AT&T, Verizon and others. Extensive experience in all phases of program implementation; from initial analysis and designthrough development, implementation and support structures. Experience with building IT solutions that yield employee productivity. Solid expertise in ensuring operational excellence by establishing quantifiable metrics, SLA's andKPI's.ITIL Certified