Misha D'Andrea [She/Her] Email & Phone Number

Albany, Ny, Us

- Collaborate with cross-functional projects teams to deliver high impact, global employee development opportunities- Align and integrate business, talent, and learning outcomes- Actively manage learning offerings as a product portfolio- Implement data and analytics to make informed decisions around learning and development needs for long-term impact - Learning and development SME in talent management initiatives- Design and deliver influential eLearning content through the Articulate 360 Suite- Design and deliver impactful in-person and virtually, live facilitated content to equitably enable employee growth and development - Enable dynamic, agile, learner centric culture of learning - HBDI Certified Practitioner Cloudera Cares AmbassadorCo-Lead Women+ ERG

-Deliver virtual and in-person immersive learning programs for organizational transformation-Research, assess and design appropriate learning experiences for diverse teams, learning styles, cultures, and languages-Design a range of scalable, effective, and engaging digital learning experiences globally-Collaborate to enrich existing online learning content to drive radical compassion at all levels-Coordinate training delivery with HR Business Partners and other team members-Assess, conduct, and evaluate training programs and provide recommendations for improvements-Work with stakeholders to identify additional learning needs, solutions, and delivery methods-Support the design and development of learning based on analysis of learning goals, audience, and available modalities-Help prepare reports and dashboards to measure the impact of programs-Work and communicate with multiple teams, internal and external to gain trust and rapport-Co-lead of Women+ ERG

Medford, Ma

-Employer Relations strategy liaison for recruitment and engagement with organizations in the Arts, Communications, and Media (creative careers) industries and Sports and Leisure industries-Worked with the Employer Relations team to represent Tufts to employers-Built and fostered relationships between employer partners and Tufts' students-Served as system manager for Handshake database-Planned and executed large scale Career Fairs and other special events for employers and students-Managed OCI scheduling and OCR activities across all industries, aligning to employer needs-Created promotional and educational content to empower student and employer engagement-Served on Trust & Safety and Events & Fairs mini-advisory boards for Handshake-Spearheaded the Jumbos4Jumbos initiative in response to COVID-19 to connect alums with students who lost internships to create experiential learning opportunities amid the pandemic- Handled large volume of employer and job approvals and created tutorial material to educate staff on proper approval protocols -Facilitator in the “Unpacking Whiteness Dialogue Program” -- Tufts Unpacking Whiteness Dialogue Program is a 6-week dialogue series that brings together small groups of participants from across Tufts University who aim to interrogate their understanding of Whiteness as a social construct that works in sometimes hidden ways to give rise to racial injustice in the United States.HR Courses/Certificates Completed:-Interviewing Techniques (June 2020)-Attracting & Hiring Diverse Talent: Awareness of Implicit Bias in the Selection Process (March 2020)-Influencing & Communication (August 2020)

Greater Boston Area

School of the Museum of Fine Arts at Tufts University-Responsible for hiring, training, and evaluation of all student tour guides and student workers; responsible for creation/revising of the Tour Guide Handbook, time keep for student workers, and coordination of duties. -Monitored movement of all prospective students throughout admissions process- from inquiry to matriculation.-Served as a liaison to the Financial Aid Office, Student Affairs, Advising, Registrar, and other school offices for accepted students prior to matriculation; maintains working knowledge of student policies and procedures within these departments.-Managed general operations of the Admissions Office including but not limited to: greeting visitors, arranging visits to campus, processing mail, and responding to inquiries from the general admissions email and phone.-Served on the Admissions Events Committee; responsible for planning, staffing, and execution of on-campus and off-campus events. -Made recommendations to improve the overall efficiency of the Admissions Department through operations procedures.-Developed Admissions Handbook and training materials with the Associate Director of Admissions. -Trained new employees.-Input applications and application materials. -Demonstrated Tufts' competencies of expertise, interaction with others, continuous improvement, customer focus, resourcefulness and results, and leadership on a daily basis. -Assisted in editing and overseeing SMFA student and staff blogs.-Trained and certified Eco-Ambassador at Tufts University; maintains a Certified Green Office and sustainable work environment.

Greater San Diego Area

-Service oriented, actively looked for ways to aid in and enhance guest experience.-Trained new employees.-Familiarized and quickly became proficient with operating systems: Opera, Micros, and Kipsu.-Made insightful and knowledgeable recommendations for guest activities, places to eat, etc.-Communicated with other departments to help solve/complete guest requests and/or problems. -Verified accuracy of financial/transactional data, fixed if inaccurate, and handled large sums of cash.-Communicated with guests in a friendly and timely manner via Kipsu text program.-Met and exceeded quality customer service standards.

Saratoga Springs, Ny

-Provided customer service by working with customers to locate desired items and providing informed and helpful recommendations when requested.-Familiarized and worked efficiently with iMerchant data system and Ingram iPage. -Stayed up-to-date and informed with current authors and book releases. -Read and reviewed books for Northshire.com, Indie Next, and shelf tags for customer use. -Helped to keep the store clean and presentable, especially during busy seasons.-Solved customer complaints with tact and efficiency. -Worked register when needed and accounted cash drawers at close.-Aided in event set-ups and customer aid during events. -Aided in the training of new employees.-When needed, served as Shift Leader, overseeing and managing the store during my shift.

Saratoga Springs, Ny

-Generated sales through customer engagement.-Provided customer service, upheld Gap brand value and customer experience.

Office Of Admission

-Presented group information sessions to prospective students and families.-Represented the college at Open Houses and College Fairs.-Read and evaluated student applications.-Designed social media ads for Google/Facebook for Consortium of VT Colleges.-Enhanced public speaking through information sessions, open houses, and college fairs.-Efficiently communicated with various parties and stakeholders invested in Saint Michael’s College.-Input and analyzed data.

-Met with prospective students to discuss Saint Michael's College.-Represented the college to prospective students/families through leading campus tours and phone-a-thons.-Was a person of contact for prospective student questions about the college and application process via email. -Enhanced public speaking skills by catering to both large and small parties. -Involved in the interviewing, hiring, and training process for new tour guides.

Colchester, Vt

-Assist students, faculty, staff, and public with selection and purchase of merchandise, provide customer service.-Account cash drawer at end of shift. -Created promotional flyers and emails.-Familiarized with FedEx mailing system.

Greenwich, Ny

-Managed up to five other workers at prominent fast-paced establishment.-Solved any customer and staff problems with tact and efficiency.-Trained new employees.

Lancaster, United Kingdom

Courses in: -Business Communications -Finance -Ethics -International Intellectual Property Law -Media Communications Explored new cultures and places.

Bachelor Of Science (Bs), Business Administration And Management, General, 3.952

Activities and Societies: Founders Society, Tour Guide, Finance Tutor, Random Acts of Kindness, MOVE (Mobilization of Volunteer.

High School Diploma

Activities and Societies: Varsity Tennis, JV Soccer, FBLA, SADD, National Honors Society, Women's Select Chorus, Chamber Singers