Misty Gardner Email & Phone Number

Boise, Idaho, United States

The mission of a Client Services Manager is to work with our private equity clients to ensure project success, connecting them with highly qualified individuals to help them in their market research and decision making processes. The Client Services Manager represents Apex Leaders to our clients on projects, works to understand their needs, thinks strategically to ensure success, speaks with industry leaders and experts to ensure fit, and facilitates an introduction. I am responsible for the health of our client relationships, project management, execution for client-facing engagements, and overall client satisfaction. The Client Service Manager reports to the Director and regularly communicates and works closely with other account team members. In a research capacity I am responsible for providing qualitative and primary research, as well as identifying and sourcing industry expertise for due diligence, sector thesis, board of directorships, and operational assistance for our clients’ portfolio companies.

Boise, Idaho, United States

• Oversees all technology for the building, offering support and troubleshooting to staff and clients • Implements all district-selected EdTech and technology platforms at a site-level to ensure success • Leads a team of 6 instructional technology support members and 1 assistant, facilitating meetings, updates, task management and delegation, training, and system updates necessary • Trains up to 80 staff members and over 900 clients on technology integration and utilization • Manages general maintenance of all technology, including client devices and instructors’ equipment • Communicates with district leadership on issues and ideas related to all technology integrations • Functions as the building webmaster, designing and developing current websites, introducing new platforms, and maintaining and updating information for instructors to receive necessary information • Successfully led the organization through a transition to virtual learning structures during the pandemic

Boise, Idaho, United States

• Organizes, manages, and schedules all logistics for state testing program for 600+ learners and 50+ staff, verifying completeness and accuracy, with a 97% completion rate. • Collaborates with 20-50 instructors to integrate information resources into content for client success • Supplies technical support, resources, and videos to teachers and clients virtually and in-person• Guides clients through the selection and gathering of materials and resources to complete projects • Supports and implements the organization’s vision through effective information services and programs• Implements curriculum design as related to information literacy integration, inquiry, and technology • Communicates with stakeholders, including district and on-site executives, clients, and instructors• Prepares and delivers trainings to staff through webinars, infographics, small groups, and workshops • Manages and oversees performance of an assistant while delegating tasks and projects for the library • Communicates effectively with all departments and executive stakeholders in order to maintain a positive and cohesive relationship while assisting with resource creation and media implementations • Prepares, administers, and manages records, payment processes, and invoices for multiple budgets • Manages the acquisition, processing, organization, distribution, maintenance, and tracking of resources• Performs ongoing collection development and withdrawal of materials per de-selection guidelines • Coordinates and manages activities and events within the library, including visitors, guests, and classes • Selects technology and EdTech apps to incorporate in the program, offering training to staff and clients • Handles all marketing, social media content and campaigns, websites, and promotions for the library

Boise, Idaho, United States

• Created and developed curriculum and training implementation plans for a portfolio of 900 clients • Developed and delivered high-impact presentations, lessons, and assignments for content areas • Conducted trainings using classroom model, small groups, and one-on-one interventions as necessary • Documented and analyzed data sets on the performance and progression of each client’s activity • Created reports for client files, compliance requirements, project progression, and deadlines • Tracked client participation and success in a learning management system for accurate goal setting• Coached volleyball and track and field sports teams, mentoring daily on improvements, goals, and techniques necessary for success as a team and as individual athletes

Masters Of Education, Educational/Instructional Technology

Bachelor Of Science - Bs, School And Community Health Education

Bachelor Of Science - Bs, Physical Education - Teaching & Coaching

Endorsement, Library Science