Head Of Operations
Current
Oct 2021 - Present
AeroLeads people directory · profile
Mita Sasmita Email & Phone Number
Head of Operations at SimpliDOTS
at
SimpliDOTS
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Head of Operations at SimpliDOTS
Location
North Sumatra, Indonesia
Company size
Who is Mita Sasmita? Overview
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Quick answer
Mita Sasmita is listed as Head of Operations at SimpliDOTS at SimpliDOTS, a with 20 employees, based in North Sumatra, Indonesia. AeroLeads shows a matched LinkedIn profile for Mita Sasmita.
Mita Sasmita previously worked as Head of Operations at Simplidots and Customer Success Lead at Simplidots. Mita Sasmita holds Diploma Of Accounting, Accounting Of Finance from Politeknik Pos Indonesia.
Company email context
Email format at SimpliDOTS
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SimpliDOTS
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Profile bio
About Mita Sasmita
Mita Sasmita is a Head of Operations at SimpliDOTS at SimpliDOTS. She possess expertise in customer service, supply chain management, logistics management, freight forwarding, forwarding and 5 more skills. Colleagues describe her as "Mita is a hard worker who has a huge sense of loyalty to the company and customer. We used to work together for almost 2 years, she is a good partner and we enjoy to spend our time to discuss customer satisfaction." and "Mita was my first three customer support in Pawoon, she helped me to hiring, training and nurturing customer support team to enable 18hours shift service for pawoon's merchants in order for them to has first contact level any given time. Because she has so much potential, I promoted her to became customer success manager. She always put customer first in mind, very diligent in finishing her works and not afraid to ask if she didn't know how. I believe mita will succeed if she has more confidence in her capabilities."
Listed skills include Customer Service, Supply Chain Management, Logistics Management, Freight Forwarding, and 6 others.
Current workplace
Mita Sasmita's current company
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Simplidots
9 roles
Mita Sasmita work experience
A career timeline built from the work history available for this profile.
Customer Success Lead
Jan 2021 - Sep 2021
Product Manager
Aug 2020 - Dec 2020
Customer Success Supervisor
• Set actionable KPI targets.• Created SOP for Customer Success Management.• Deployed tasks to Customer Success Executive, Customer Success Knowledge Management, Customer Support Team Lead, and Technical Support Team Lead.• Reviewed Customer Success Performance.• Reported to Customer Success Manager.
Oct 2019 - Aug 2020
Customer Success Executive
• Deployed tasks to Customer Support Team, Business Activation, and Technical Support.• Conducted research on customers' paid inactivity.• Created KPIs for the Customer Support Team.• Managed and coordinated bugs with the Tech team.• Managed and resolved customer problems within a limited time frame.• Maintained good relationships with customers.• Calculated Monthly Recurring Revenue (MRR).
Apr 2018 - Aug 2019
Customer Support Lead
• Led a team of 6 Customer Support Morning Shift and 5 Customer Support Night Shift.• Managed and coached individual and team performance against expected productivity metrics and targets.• Handled complaints (from both staff and customers). • Managed day-to-day operations of the team including workflow and scheduling. • Assisted in hiring new staff.• Reported to the Head of Customer Growth.
Sep 2017 - Mar 2018
Customer Support
• Managed large amounts of incoming calls, chats, and emails.• Identified and assessed customers’ needs to achieve satisfaction.•Handled customer complaints and provide appropriate solutions.• Created incoming calls, chats rules.• Consolidated Feature Request and input in Productboard.• Resolved customer complaints via phone, email, chat or social media.
Aug 2016 - Aug 2017
Customer Care Officer
• Communicated courteously with customer by email and phone.• Monitored, follow up order constraints everyday.• Handled customer complaints and provide appropriate solutions.
May 2016 - Aug 2016
Billing Officer
• Collected tax facture.• Sent invoice and other docs to shipper/customer.• Received shipping instruction Coordinated with K+N Overseas.• Operated shipment via Singapore Gateway.
Oct 2015 - Feb 2016
Team & coworkers
Colleagues at SimpliDOTS
Other employees you can reach at simplidots.com. View company contacts for 20 employees →
GD
Gita Dwi Jayanti
Colleague at SimplidotsJakarta, Indonesia
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DA
Detti Ade Safitri (Adesasmo)
Colleague at SimplidotsKecamatan Medan Area, North Sumatra, Indonesia
View →
GM
Gilda M Hutabarat
Colleague at SimplidotsKota Medan, North Sumatra, Indonesia
View →
NY
Novi Yanti
Colleague at SimplidotsNorth Sumatra, Indonesia
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FN
Farid Nugraha
Colleague at SimplidotsPonorogo, East Java, Indonesia
View →
HM
Hanna Marlina Sihombing
Colleague at SimplidotsKecamatan Medan Area, North Sumatra, Indonesia
View →
NA
Nessa Aqila Anggraini
Colleague at SimplidotsSouth Jakarta, Jakarta, Indonesia
View →
SH
Siti Handayani
Colleague at SimplidotsKecamatan Medan Area, North Sumatra, Indonesia
View →
AA
Akbar Anung Yudha Saputra
Colleague at SimplidotsMalang, East Java, Indonesia
View →
FR
Fatika R.
Colleague at SimplidotsYogyakarta, Indonesia
View →
Gita Dwi Jayanti
Colleague at SimplidotsJakarta, Indonesia
View →
DA
Detti Ade Safitri (Adesasmo)
Colleague at SimplidotsKecamatan Medan Area, North Sumatra, Indonesia
View →
GM
Gilda M Hutabarat
Colleague at SimplidotsKota Medan, North Sumatra, Indonesia
View →
NY
Novi Yanti
Colleague at SimplidotsNorth Sumatra, Indonesia
View →
FN
Farid Nugraha
Colleague at SimplidotsPonorogo, East Java, Indonesia
View →
HM
Hanna Marlina Sihombing
Colleague at SimplidotsKecamatan Medan Area, North Sumatra, Indonesia
View →
NA
Nessa Aqila Anggraini
Colleague at SimplidotsSouth Jakarta, Jakarta, Indonesia
View →
SH
Siti Handayani
Colleague at SimplidotsKecamatan Medan Area, North Sumatra, Indonesia
View →
AA
Akbar Anung Yudha Saputra
Colleague at SimplidotsMalang, East Java, Indonesia
View →
FR
Fatika R.
Colleague at SimplidotsYogyakarta, Indonesia
View →
1 education record
Mita Sasmita education
FAQ
Frequently asked questions about Mita Sasmita
Quick answers generated from the profile data available on this page.
What company does Mita Sasmita work for?
Mita Sasmita works for SimpliDOTS.
What is Mita Sasmita's role at SimpliDOTS?
Mita Sasmita is listed as Head of Operations at SimpliDOTS at SimpliDOTS.
Where is Mita Sasmita based?
Mita Sasmita is based in North Sumatra, Indonesia while working with SimpliDOTS.
What companies has Mita Sasmita worked for?
Mita Sasmita has worked for Simplidots, Pawoon, Tokopedia, and Kuehne + Nagel.
Who are Mita Sasmita's colleagues at SimpliDOTS?
Mita Sasmita's colleagues at SimpliDOTS include Gita Dwi Jayanti, Detti Ade Safitri (Adesasmo), Gilda M Hutabarat, Novi Yanti, and Farid Nugraha.
How can I contact Mita Sasmita?
You can use AeroLeads to view verified contact signals for Mita Sasmita at SimpliDOTS, including work email, phone, and LinkedIn data when available.
What schools did Mita Sasmita attend?
Mita Sasmita holds Diploma Of Accounting, Accounting Of Finance from Politeknik Pos Indonesia.
What skills is Mita Sasmita known for?
Mita Sasmita is listed with skills including Customer Service, Supply Chain Management, Logistics Management, Freight Forwarding, Forwarding, Accounting, Customer Support, and Billing Process.
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