Mitali S. Email & Phone Number

Kitchener, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Ontario, Canada

Ontario, Canada

Vodafone Malta Nov 2016 to Sep 2020Project is to provide Vodafone Malta with Prepaid and Postpaid life cycle management capabilities, starting from the creation of the customer, passing through the subscription of the prepaid order and arriving to the deactivation of the commercial offer.

BLUE PRISM Jun 2016 to Nov 2016BLUE PRISM is a Robotic Process Automation which provides organizations with an agile virtual workforce that can follow rule-based business processes and interact with the systems in the same way that users currently do. Blue Prism enables this, in a way that is far more efficient as well as being secure, consistent, reliable, and scalable.

Pune Area, India

NGUM (NEXT GENERATION USER MANAGEMENT) Mar 2016 to Jun 2016NGUM is “NEXT GENERATION USER MANAGEMENT”. It is an application that manages all the identities present in Vodafone Germany Opco. It manages access and provides authorization to various identities present.

Pune, Maharashtra, India

MPS (MEMBER PROFILE SYSTEM) Sep 2015 to Mar 2016MPS is “MEMBER PROFILE SYSTEM”. It is a System of record for issuing customer-facing Member IDs for AT&T services. MPS Database manages details like Details of Members and their child accounts, Details of their services and state of services, Order details for different services

The NumeriTrack application is a telephone no. inventory management system and provides AT&T with the tools for organizing and handling of subscriber resources. The NumeriTrack application provides a set of functions and resource state model to manage numbering resources for the AT&T solution.The NumeriTrack application communicates with several AT&T systems via an interface using API calls. There are two variants of the NumeriTrack application one for managing Wireline customers and… Show more The NumeriTrack application is a telephone no. inventory management system and provides AT&T with the tools for organizing and handling of subscriber resources. The NumeriTrack application provides a set of functions and resource state model to manage numbering resources for the AT&T solution.The NumeriTrack application communicates with several AT&T systems via an interface using API calls. There are two variants of the NumeriTrack application one for managing Wireline customers and the other for handling the CVOIP subscribers. NumeriTrack provides the core functionality to inventory and administer Wireline and CVOIP telephone numbers. The available inventory loaded into NumeriTrack is pre-allocated to one of several TN-Lists; which specify the Wire Center, TTA and TN Category that the number has been allocated. Show less

Designation: Technical support associate (Tier II Technician)Project: TELUS is the Telecom Giant in Canada for a group of services provided over Internet Protocol (IP), including television service, High Speed Internet access & POTS Service. This project deals with troubleshooting & maintenance of Business ADSL clients for Network related troubles.• Job Profile:  To configure various types of DSLAMs to establish E2E connectivity for Client ADSL lines. Good understanding of… Show more Designation: Technical support associate (Tier II Technician)Project: TELUS is the Telecom Giant in Canada for a group of services provided over Internet Protocol (IP), including television service, High Speed Internet access & POTS Service. This project deals with troubleshooting & maintenance of Business ADSL clients for Network related troubles.• Job Profile:  To configure various types of DSLAMs to establish E2E connectivity for Client ADSL lines. Good understanding of the OSI model and computer networking principles (TCP/IP) To provision the Network path for E2E connectivity from DSLAM to Juniper ERXs using Net cracker tool for provisioning and making changes for Client circuits as per the requirement. To troubleshoot the entire Network problems related to broadband or ADSL Network. Configuration of the Network equipment such as ERX, CIUs, DSLAMs and Managed switches as per the ISP requirement. To manage and troubleshoot the Network issues by provisioning the Network with ITIL process. Responsible for meeting SLA’s for the Average Handling Time, Average Speed to answer and providing Tier II support for Tier I technicians. Show less