Mitch Allseybrook Email & Phone Number

Findern, Gb

United Kingdom

I have over 20 years’ experience in customer engagement and customer experience delivery within the social housing sector. I have a broad range of skills and manage a diverse service area.Responsibilities include:  Overseeing the development of opportunities for customer engagement at both strategic and operational levels to ensure compliance with the Tenant Involvement and empowerment standard  Managing the organisations complaint function to ensure compliance with the… Show more I have over 20 years’ experience in customer engagement and customer experience delivery within the social housing sector. I have a broad range of skills and manage a diverse service area.Responsibilities include:  Overseeing the development of opportunities for customer engagement at both strategic and operational levels to ensure compliance with the Tenant Involvement and empowerment standard  Managing the organisations complaint function to ensure compliance with the Housing Ombudsman complaint handling code and embedding a culture of learning from complaints Management of the Customer Engagement team in the handing of all general enquiries into the organisation via, phone, email, website and social media. Management of the Repairs team in the handing of all repair requests into the organisation via, phone, email, website and social media Developing and managing the delivery of initiatives that contribute to the social, economic and environmental sustainability of communities  Ensuring that customer engagement is embedded into the corporate framework for service reviews and improvement work  Engaging, motivating and supporting residents to access funding and deliver projects in their local communitiesJanuary 2010 – 2018Resident Involvement Manager, Derwent Living, Derby October 2007 – January 2010Community Development Manager, Derwent Living, Derby April 2002 – October 2007Community Regeneration Officer, Derwent Living, Derby October 2001 – April 2002Project Monitoring Officer, Nottingham City Council February 2000 – October 2001Economic Development Officer, East Staffordshire Borough Council July 1998 - February 2000Case Worker, Inland Revenue, Derby Show less