- Inform customers about the different products, services, and events the store provides- Lead the team in promoting sales and maintaining a tidy store- Ensure all events are fully supported with the amount of time, space, and product necessary to create the best moments for the customers- Order products for the store and maintain a sufficient amount of goods- Receive products, maintain onhand inventory, and facilitate transfers between stores when necessary

- Build brand loyalty among customers through consistent, excellent service.- Train team members to provide top-notch customer service and the best product possible on every order/delivery.- Introduce and implement new systems to both front and back-of-house teams.- Ensure each customer receives the best-individualized service possible.- Support and maintain morale for the team during extended rushes.- Hire and train the best service-oriented crew members for the FOH team.

- Guide guests through the grounds of the castle and winery facility- Teach the guests about wine processing and tasting notes- Sell wine and wine club memberships to guests to best suit individual tastes- Create a customized experience based on wine taste and preferences

- Run shifts that ensure the team works cooperatively and collaboratively to make every moment right for the customer.- Create an experience for customers and partners that promotes an engaging atmosphere.- Coaching individual partners with correct and thorough knowledge to achieve success.- Use a business analysis cycle to identify trends and encourage growth.- Assess profit and loss to provide the largest total contributions possible.

- Ensured products met all company standards and external regulatory requirements.- Compiled detailed reports of errors and omissions in preparation for a review.- Investigated product complaints to ensure closure in accordance with company guidelines.

- Operated boom and mixing board recordings through the duration of the shoot.- Captured all field recordings and recorded/edited foley sound effects for the production.- Reproduced and created effects unable to be captured live.

- Engaged customers to determine the products to best suit specific needs.- Defused situations with irate customers providing solutions that ensured continued business.- Trained new associates in customer etiquette and store responsibilities.