Mitchell Hacker Email & Phone Number

Tallahassee, Florida Area

Tallahassee, Florida Area

Incident response Team Lead for Managed Services customers at Northwest Regional Data Center (NWRDC). Administer and deploy multiple iterations of Windows/Linux servers, both physical and virtual to ensure high levels of availability for our customers. Domain administration including implementing, monitoring, maintaining and troubleshooting. Recommend, schedule and perform software and hardware improvements including upgrades, patches, reconfigurations and/or purchases. Anticipate, mitigate… Show more Incident response Team Lead for Managed Services customers at Northwest Regional Data Center (NWRDC). Administer and deploy multiple iterations of Windows/Linux servers, both physical and virtual to ensure high levels of availability for our customers. Domain administration including implementing, monitoring, maintaining and troubleshooting. Recommend, schedule and perform software and hardware improvements including upgrades, patches, reconfigurations and/or purchases. Anticipate, mitigate, identify, troubleshoot, secure and resolve hardware and software problems on servers. Analyze system and network performance and failure. Experience with virtualization platforms including VMware and Hyper-V while helping manage day to day tasks in our test vCenter for my organization. Ability to document existing and new processes; prioritize, organize, and perform multiple work assignments simultaneously; establish and maintain effective working relationships. Help train desktop support staff. Technical Training included Microsoft Windows Server 2012, Cisco Network, HTML/CSS and Red Hat Systems Administration. Show less

Tallahassee, Florida Area

Provide desktop support, including patches for staff of NWRDC. Install, configure and troubleshoot Windows operating systems, desktop software and peripherals. Install, configure, troubleshoot and support systems software in the support of the desktop environment, such as windows deployment manager, asset inventory and desktop security. Work with peers on the automation of backend processes with batch files and scripts. Assist in other duties as assigned such as inventory control, network… Show more Provide desktop support, including patches for staff of NWRDC. Install, configure and troubleshoot Windows operating systems, desktop software and peripherals. Install, configure, troubleshoot and support systems software in the support of the desktop environment, such as windows deployment manager, asset inventory and desktop security. Work with peers on the automation of backend processes with batch files and scripts. Assist in other duties as assigned such as inventory control, network assistance in maintenance activities, diagramming existing environments, etc. Technical Training included A+ Hardware/PC Repair, A+ Operating Systems - Installing & Configuring, Networking Essentials and Windows Enterprise Technician for Windows 7 Show less