•Recognized as a top-performing team member in the months preceding the company-wide restructuring•Orchestrated and designed comprehensive training materials for the entire operations department, resulting in heightened proficiency across all coordinators and a substantial increase in operational efficiency•Maintained a stellar record of receiving 95%+ in Quality Control (QC) audits on a regular basis•Evaluated application completeness via back-end portal, meticulously verifying all relevant data with third-party service providers. Fostered effective cross-functional collaboration across departments to ensure seamless execution of investment closing and funding procedures.

• Achieved #1 ranking among 50 specialists in meeting and exceeding key performance indicators (KPIs)• Partnered closely with the product team to identify and address bottlenecks in processes, resulting in a significant 15% reduction in cycle time• Maintained a pipeline conversion rate of over 90% each month• Oversaw a diverse pipeline of 70+ refinance and purchase applications, adeptly guiding customers through the entire process from application to funding. Demonstrated a comprehensive understanding of loan attributes, skillfully clarifying details surrounding title, insurance, loan estimates, and more to help customers make informed decisions

• Led the PST shift team, driving a culture of productivity and maximizing operational efficiency. Skillfully managed the team to achieve exceptional results, leading to a 20% increase in daily production• Maintained ongoing communication with lead loan officers and real estate agents to proactively identify and resolve issues, ensuring prompt loan approval. Exhibited exceptional relationship-building skills and a keen attention to detail to facilitate seamless communication and foster positive outcomes• Successfully facilitated the setup of more than 100 loans per day, including those for Fannie Mae, Freddie Mac, FHA, VA, and USDA, while carefully evaluating the partner's credit profile and income calculation to issue approvals.