Summer Camp

• Project management of internal, customer implementation as well as maintenance projects• Manage office operations, and HR functions• Manage technical support team, managed dispatch and maintain customer requests• Monitor, maintain and prepare monthly reports on security vulnerability issues and CSC dashboards• Customer service and crisis management• Develop marketing plan and execution• Business development and quoting new business opportunities• Draft ISO and CSC Compliant procedural documentation

3PL--THIRD PARTY LOGISTICS--PRINT & MAIL SHOP fulfillment of marketing material and promotional items, product fulfillment, retail, RMA, etc., catering to marketing agencies, associations, institutions, and retail specializing in e-commerce. As well as full service printing and direct mail services ( 3PL, (third party logistics) and Printer)

• Strategic infrastructure planning including software solution product roadmap• Managed all office and HR functions• Managed development team as well as support staff, local and over-seas• Program managed both internal and customer projects• Developed marketing plan and execution, contributing to new sales opportunities and lead generation• Developed and Maintained 3rd party provider relationships.

• Successfully managed a monthly portfolio in excess of $10M• Responsible for Relationship Management of larger clients including national accounts• Negotiated and awarded projects to and Managed subcontractors, to achieve maximum profitability• Manage all aspects of operations, 20 direct reports, and over 6 subcontractors• First point of authorization for all sales quotations, procurement and expenses• Developed, executed, monitored and controlled operational processes• Provided input for RFP responses for national accounts• Primary lead on branch Health and Safety and Environmental Committees

• Successfully managed project portfolio valued at more than $1M, across a diverse range of industries including: financial, pharmaceutical and government• Deliver end-product; on time and within budget, with a 97% success rate• Managed client relationships, concurrent with vendors and subcontractors; aligning costs, expectations, budget and profitability• Knowledgeable with regards to Toronto fire and building code, responsible for permit submissions and fire code inspections at client sites.• Ability to react quickly and creatively to manage unique and urgent client requirements and project deficiencies

• Developed strong and lasting relationships with a diverse customer base imbedded at one of Canada’s top 5 financial institutions.• Lead team of 6, overseeing projects, operations, quotes and fulfillment process for 4 major refresh projects• Successfully managed account contributing over $25M in sales, annually• Consistently met monthly forecasts of $1-5M• Participated in response to RFPs and contract negotiations• Increased IT recruiting opportunities contributing to 100 contractors in 3 years• Made strategic recommendations for new technology to client planning groups• Provided managed services, negotiating with manufactures on behalf of the client