-Established 100% new contract client relationships with national brands including Ohio State, Clemson, Virginia Tech, Auburn, (+35 additional), and major retail chains-Customer relationship management from new product development requests, to efficient stock fulfillment-Lead communications from customer to factory-Created system for supply chain management from factory (China) to distribution center (L.A.) -Regularly called on over 600 businesses, universities, and collegiate licensing companies to establish and sell product-Comprehensive marketing strategy creation and implementation from design to email marketing campaign-Remote operations management spanning timezones from China to East Coast-20,000 miles of travel meeting face to face with retail and licensing directors for product solutions and long-term relationship establishment-Contract development, purchase order/invoice creation and fulfillment-Experience in safety/regulatory/tax compliance and license contracts with multiple legal entities

-Directly lead team of ten reception agents, rooms controller, and supervisor and report to Director of Front Office Services- Directly oversee bell/valet staff in absence of Arrivals Experience Manager and organize/assist valet during events and nightlife traffic hours-Manager on duty contact for over 40 team members in multiple departments for front office issues (bell, valet, guest experience, concierge, in-room dining) -Tasked with elevating front desk arrival friendliness scores from weakest standard. Led team meeting with organized goals and implementation resulting in scores raised from 94.8 in jan 16’ to 97.2 by may 16’. Currently operating seven straight periods of 95+ ratings in all front desk standards-Monitor and resolve guest issues from arrival to departure to ensure quality control -Follow-up with post stay guests to ensure satisfactory experience-Monitor and address social media relations to ensure negative publicity is minimized and reversed-Cover flash daily detail report with executive team and ground level members including house count, arrivals/departures, vips, groups, daily events -Implement team empowerment strategies and guest experience resolutions -Collaborate with F&B, Guest Experience, Housekeeping, and Sales/Marketing for total guest satisfaction analysis and resolutions -Design and implement short, mid, and long-term projects as a cycle for continued operational improvements in front office and guest relations strategies-Collect data from market results through hotel software (Unifocus) and present packaged data findings to executive committee with potential solutions for improving results-Export Unifocus data to visually present standings to ground level team members for trends and vision in semi-monthly team meetings

-Daily block for guest rooms with a strong focus on select guests, VIP's, and groups with special requests & needs. -Pre-checkin in groups i.e. teams, bands, & travel groups. -Relocate guests that may experience rooms issues or if rooms are not up to guest satisfaction. -Balance room types based on availability and offset room grid.-Coordinate group and individual room assignments with sales/reservations requirements-Run daily account balances to ensure proper payment and send no-post account listings to department heads-Block show rooms for sites and arrivals three days in advance according to guest preferences-Coordinate with engineering and guest experience on blocking necessary rooms -Inform inquiring departments on forecast availability for change requests -Arrange solutions for trace reports for guest requests-Ensure routing for all reservations are set properly -Monitor reception agent activities to ensure daily technical processes are correct-Assist agents daily with on-line check in room assignments, wait rooms, & room moves. -Employee of the quarter award Q2 2015

-Redesigned verbiage and sop’s for check-in process in coordination with the Front Office Manager to expedite turnover rates and decrease negative reviews-Responsible for payment processing at check in and check out -Provide quick and diverse solutions for guest issues that maximize guest value while minimizing hotel costs-LQA employee award Q4 2014-Employee of the quarter award Q4 2014

- Project manager duties involving project budgets and timeline benchmarks- Partner architect of website design and marketing concepts-Collaborate with outsourced developer teams on project design and implementations -Confine project limits to within budget parameters and implemented alternative solutions to resolve budget conflicts

-Startup member working closely with founders/owners to align and create the public facing company brand with core vision and values -Focus on creative concepts involving atmosphere, design, and new customer interaction-Traveled through South America to develop a unique synchronized marketing campaign with Wyland Grille in food to table branding strategy.

-Responsible for 80 employees in the overall operations of public areas and 353 rooms -Responsible for preparing and inspecting high security function rooms involving international diplomacy meetings and high value personnel -Assign workers their daily credits and inspect work for conformance to standards of cleanliness -Investigate complaints regarding housekeeping service and equipment, and take corrective action-Improved operation efficiency times by continuously monitoring vacated rooms and dispatching housekeepers in a systematic fashion-Organize list of rooms to be cleaned immediately and early checkouts to initially dispatch housekeepers at start of shift-Coordinate priority activities needs between reception and housekeeping -Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment-Inventory stock to ensure adequate supplies-Evaluate records to forecast department personnel staffing requirements-Interact with guests and ensure a high level of satisfaction is maintained throughout their stay-Assist in the selection process of Lather brand materials

-Engaged with 100+ company executives as a C-level B2B sales manager -Researched client-company profiles on executive profiles, competitive sets, and needs to match with vendor solutions-Portfolio focus in technology solution providers including Oracle, Intel, SAP, and Cisco

-Supervised assembly line of 8 employees and $1.5 million of product -Maintained productivity/quality standards under intense conditions and 110+ hour workweeks

-Increased profits by 30% in Q1, 2009 -Lowered operation expenses by improving efficiency through new operation standards -Lead team of 6 employees and responsible for scheduling/hiring -Responsible for handling monetary transactions and company taxes-Developed/implemented the operational and marketing strategy that continued SSAM Shuttle as the sole military shuttle transport operator on Guam-Personal escort for top air force ranks including Colonels and the Brigadier General

-Generated sales of $32,000 in 11 weeks -Managed, financed, and accounted for all aspects of personal business procedures -Helped boost team average sales to top 5 in the company -Enhanced communications skills by interacting with 3000+ families-Two weeks of intensive Fortune 500 sales training