Led the development and execution of strategic growth initiatives at a subsidiary of NRG, a Fortune 130 company • Collaborated with stakeholders across the organization to facilitate the implementation of strategic initiatives, contributing to the company’s all-time high stock price, 6x higher growth than the leading competitor • Drove 15 strategic initiatives and provided high-level support to 6+ cross-functional teams to increase subscriber growth by 3% and cash flow growth by 16% in Year 1 and 24% Year 2 • Conducted comprehensive analyses of smart home market trends, competitive landscapes, and industry dynamics to identify growth opportunities and inform the strategic decision to enter 11 new markets (~12M households) • Developed business cases and financial models to evaluate new ventures, ~200 potential partnerships, and investment opportunities, implementing a plan to increase subscribers through partnerships by 33% • Built financial models and conducted analyses of the residential solar market to inform partnership, pricing, and operational decisions, contributing to 34% stock growth while major solar competitors’ stock prices dropped by 44%

Consulted large teams on a Fortune 500 consumables sell-side spin and a consumer services buy-side merger • Led a team in creating a new service offering that reduced costs for clients through the optimization of strategic areas • Managed the progress of 19 projects, capturing $25+ million of synergies through each project’s successful go-live • Led the system integration testing (SIT) and user acceptance testing (UAT) workstream, ensuring Day 1 readiness across 500+ applications by creating well-defined processes, dashboards, status updates, etc. • Created and maintained a system for reporting on and tracking 55 new business process owners and their financial impact on 5 projects, enabling efficient use of the $7+ million allocated • Coordinated with stakeholders from 35+ brands in 70+ countries to create a holistic view of IT spending, dramatically improving the CIO’s decision-making data

Merit Scholar; GMAT 710; STEM-designated degree

• Led a group of stakeholders across 5 different institutions in launching a new product that was previously behind-schedule, allowing 2x more customers to receive an enhanced experience • Saved millions of dollars in re-development by performing a detailed risk assessment, uncovering critical oversights early in the product development process, adjusting the timeline, and resolving the issue • Led a team of 4 employees in generating customer insights and implementing them as product improvements, resulting in a 7% customer satisfaction increase in the first 3 months

• Improved efficiency by 67% for 300+ employees by reengineering the CRM, using A.I. and automation tools • Set a new standard of data-driven decision making for managers across the department by overhauling the support center data structure and building dynamic dashboards to make information more accessible and actionable • Managed a $4+ million budget by building forecasting and budget models that led to optimized hiring and spending

• Hired, organized, and led a high-performing team of 12 employees that managed quality, efficiency, training, scheduling, and hiring in the customer support center • Led a team in implementing technology (Omnichannel for Dynamics 365) and programs that decreased wait times by 50% and abandon rates by 63% • Led a team in creating an employee onboarding process that fixed a bottleneck and led to a 106% increase in staffing levels within 2 months and extended support center operating hours by 48% • Led a team in instituting a new employee training program that improved the quality of customer interactions by 7%

• Performed detailed analyses to determine the effectiveness of educational pilot programs in Haiti, Palau New Guinea, Ghana, and Vanuatu• Conducted special projects for the Commissioner's Office, including high-level report of all CES institutions• Prepared an in-depth presentation for the Board of Education after being selected to conduct the research and analysis

• Launched a significant donor outreach effort on behalf of the university president and regularly reported on donor affairs• Designed and implemented a new software solution to track and contact over 400 major university donors• Represented the university in fostering professional and friendly relationships with donors

• Assisted the organization's president in establishing a new entity within the Church Educational System• Coordinated with government authorities, university presidents, ecclesiastical leaders, and business executives on various assignments• Served as a member and organizer of 5 executive committees and provided administrative support for the executive team

• Consulted with curriculum designers and university faculty to design, develop, deploy, and improve 20+ accredited online courses, managing several projects and multiple employees simultaneously

• Achieved an average growth rate of 80% while managing six clients’ social media marketing campaigns

• Handled all communications with Spectrum's nationwide vendors in a specific geographic region, coordinating client work orders• Assigned and scheduled vendors to work orders, processing payments for vendors and billing for the client