Mitchell Taylor Email & Phone Number

Salt Lake City, UT, US

Utah, United States

• Led the development and execution of strategic growth initiatives at a subsidiary of NRG, a Fortune 130 company
• Collaborated with stakeholders across the organization to facilitate the implementation of strategic initiatives, contributing to the company’s all-time high stock price, 6x higher growth than the leading competitor
• Drove 15 strategic initiatives and provided high-level support to 6+ cross-functional teams to increase subscriber growth by 3% and cash flow growth by 16% in Year 1 and 24% Year 2
• Conducted comprehensive analyses of smart home market trends, competitive landscapes, and industry dynamics to identify growth opportunities and inform the strategic decision to enter 11 new markets (~12M households)
• Developed business cases and financial models to evaluate new ventures, ~200 potential partnerships, and investment opportunities, implementing a plan to increase subscribers through partnerships by 33%
• Built financial models and conducted analyses of the residential solar market to inform partnership, pricing, and operational decisions, contributing to 34% stock growth while major solar competitors’ stock prices.

Detroit, Michigan, United States

• Consulted large teams on a Fortune 500 consumables sell-side spin and a consumer services buy-side merger
• Led a team in creating a new service offering that reduced costs for clients through the optimization of strategic areas
• Managed the progress of 19 projects, capturing $25+ million of synergies through each project’s successful go-live
• Led the system integration testing (SIT) and user acceptance testing (UAT) workstream, ensuring Day 1 readiness across 500+ applications by creating well-defined processes, dashboards, status updates, etc.
• Created and maintained a system for reporting on and tracking 55 new business process owners and their financial impact on 5 projects, enabling efficient use of the $7+ million allocated
• Coordinated with stakeholders from 35+ brands in 70+ countries to create a holistic view of IT spending, dramatically improving the CIO’s decision-making data

New York, New York, United States

Merit Scholar; GMAT 710; STEM-designated degree

Salt Lake City, Utah, United States

• Led a group of stakeholders across 5 different institutions in launching a new product that was previously behind-schedule, allowing 2x more customers to receive an enhanced experience
• Saved millions of dollars in re-development by performing a detailed risk assessment, uncovering critical oversights early in the product development process, adjusting the timeline, and resolving the issue
• Led a team of 4 employees in generating customer insights and implementing them as product improvements, resulting in a 7% customer satisfaction increase in the first 3 months

Salt Lake City, Utah, United States

• Improved efficiency by 67% for 300+ employees by reengineering the CRM, using A.I. and automation tools
• Set a new standard of data-driven decision making for managers across the department by overhauling the support center data structure and building dynamic dashboards to make information more accessible and actionable
• Managed a $4+ million budget by building forecasting and budget models that led to optimized hiring and spending

Salt Lake City, Utah, United States

• Hired, organized, and led a high-performing team of 12 employees that managed quality, efficiency, training, scheduling, and hiring in the customer support center
• Led a team in implementing technology (Omnichannel for Dynamics 365) and programs that decreased wait times by 50% and abandon rates by 63%
• Led a team in creating an employee onboarding process that fixed a bottleneck and led to a 106% increase in staffing levels within 2 months and extended support center operating hours by 48%
• Led a team in instituting a new employee training program that improved the quality of customer interactions by 7%

Salt Lake City, Utah, United States

• Performed detailed analyses to determine the effectiveness of educational pilot programs in Haiti, Palau New Guinea, Ghana, and Vanuatu
• Conducted special projects for the Commissioner's Office, including high-level report of all CES institutions
• Prepared an in-depth presentation for the Board of Education after being selected to conduct the research and analysis

Rexburg, Idaho, United States

• Launched a significant donor outreach effort on behalf of the university president and regularly reported on donor affairs
• Designed and implemented a new software solution to track and contact over 400 major university donors
• Represented the university in fostering professional and friendly relationships with donors

Salt Lake City, Utah, United States

• Assisted the organization's president in establishing a new entity within the Church Educational System
• Coordinated with government authorities, university presidents, ecclesiastical leaders, and business executives on various assignments
• Served as a member and organizer of 5 executive committees and provided administrative support for the executive team

Rexburg, Idaho, United States

• Consulted with curriculum designers and university faculty to design, develop, deploy, and improve 20+ accredited online courses, managing several projects and multiple employees simultaneously

Rexburg, Idaho, United States

• Achieved an average growth rate of 80% while managing six clients’ social media marketing campaigns

Salt Lake City, Utah, United States

• Handled all communications with Spectrum's nationwide vendors in a specific geographic region, coordinating client work orders
• Assigned and scheduled vendors to work orders, processing payments for vendors and billing for the client

Master Of Business Administration - Mba

Merit Scholar; GMAT 710; STEM-designated degree

Bachelor Of Science, Business Management

Outstanding Graduate Award; President of Entrepreneur Society; 1st Place - Idaho Entrepreneur Challenge