Amy Mitchell Email & Phone Number

Jacksonville, Florida, United States

As of July 31, 2023, TIAA Bank is EverBank.

Jacksonville, Florida, United States

As a function of Risk Management, I administer the Bank's policy management operation. My chief responsibilities are to implement a consistent governance process, direct cyclical review and approval by committees, and identify and reduce risk via policies and procedures. With my team, I am responsible for the strategic direction of bank-wide document governance and partnering with business units to drive consistency and quality. Additional responsibilities:• Oversee a 5,000-document repository; act as system administrator, training, and support expert for this digital platform (PolicyTech).• Coordinate the end-to-end development and annual review of policies, programs, procedures, other vital documentation.• Deliver policy materials of 300+ most critical company documents for quarterly management and board committee approvals.• Collaborate with bank leaders and general counsel to generate quality and accuracy in regulatory documentation. • Lead and develop a team of technical writers, providing ongoing coaching and feedback; assist technical/business writers, bank-wide, as needed.• Collaborate with governance and exam management groups to support efficient and accurate submission of company documents for exams or audits.• Ensure company policies and procedures are accessible and current, maintain document life cycles and version controls; design and build processes to keep documentation current and standardized.• Act as project manager for off-cycle and long-term projects; maintain and prioritize multiple projects with minimal supervision.

Jacksonville, Florida Area

As a Business Writer in Risk Management, I helped develop, standardize, and maintain vital company documents. I worked with the Bank's lines of business to publish policies and programs, making the language clear, logical, and concise, and meeting the requirements of regulators and internal users. With the Policy Office team, I prepared documents and presentations for committee approval and review cycles, helped administer the digital storage and retrieval system (PolicyTech), and provided bank-wide training and support in document management.

Jacksonville, Florida

For clients in banking, online retail, and education, I wrote copy for a variety of materials related to operations and marketing, including customer guides, online banner ads, brochures, and product descriptions. Beyond writing effective text, I helped identify breaks in continuity related to the process of delivering information to clients and created communication solutions to problems related to inadequate internal methods and systems or human errors.

Jacksonville, Florida

With a primary focus on academic and scholarly publishing, I helped my clients prepare manuscripts, book submissions, grants, tenure documents, theses, dissertations, presentations, and more. In addition, based on a decade of experience as a graphic designer, I provided guidance on layout, formatting, and visual appearance.• SUBJECTS: Art, anthropology, natural sciences, scholarly and scientific research, alternative healthcare, banking, business operations, online retail. • EDITING TYPES: Content/substantive; structural; line editing; copyediting• STYLES: Chicago Manual of Style, Associated Press Stylebook, Council of Science Editors, American Psychological Association.

Jacksonville, Florida Area

At this suburban summer camp, I created and led a program that provides hands-on learning about the natural world, outdoor recreation, and environmental stewardship. Subjects I presented include trees and plants, birds, insects, the elements, estuarine ecosystems, recycling, tent camping, hiking safety, and food cycles. Working with our group counselors and using the physical features of our 10-acre camp, I facilitated games, group study, and independent observation for campers ages 5 to 12. In 2016 our camp was chosen by the Leave No Trace Center for Outdoor Ethics to participate in a pilot program for its Leave No Trace for Every Kid camp-centric curriculum, which I incorporated into our program.

Jacksonville, Florida

Project Coordinator, Oct.–Dec. 2003: In this temporary position, I gathered data about the cultural arts environment in Jacksonville and compiled facts about UNF's initiative to complement the city's cultural offerings. This resulted in a 20-page report that was used to create a business plan, determine the Fine Arts Center’s niche, and select effective products and services for its target audience.Interim Department Secretary, Sept. 2004–Feb. 2005: In this interim position, I edited and proofread marketing materials, coordinated artist accommodations, trained and oriented new staff, and supervised clerical staff.Assistant Conference Coordinator, May–June 2009: In the weeks leading up to and during this summer workshop (entitled Arts for Learning: Tools for Teaching), I contributed to the planning, logistics, and management of the conference.

Ponte Vedra Beach, Florida

Chiropractic Economics, Massage MagazineIn the infancy of this publisher's online presence, I developed content for its four alternative-health, B2B Web sites: MASSAGEmag.com, ChiroEco.com, futureLMT.com, and studentDC.com. Once they were established, I provided targeted, useful content, advertising opportunities, and profitability through these sites on a daily basis, while managing assistants and freelance contributors. Before I was promoted to Online Editor, I was an assistant editor, writing and editing articles for the print periodicals Chiropractic Economics magazine (108+ page business-management magazine published 20 times a year), MASSAGE magazine, StudentDC newsletter, and FutureLMT newsletter.

Springfield, Illinois

As the manager of Museum publications, working with one or two assistants, I developed and produced multiple concurrent publications. In addition to editing publications for various audiences, my responsibilities included creating and maintaining an annual production schedule, overseeing editorial production and operations, and supervising an assistant editor and graphic designer.Before my promotion to Museum Editor, I was the assistant editor and graphic designer, creating and directing the visual appearance of all publications and preparing them for press. For more information on the publications I produced, visit http://www.illinoisstatemuseum.org/content/publications.

Jacksonville, Illinois

In my first experience in the publishing world, I wrote two weekly columns for this daily local newspaper. My evening newsroom duties included transcribing obituaries, developing film, and typing news stories in the internal network.

Graduate Studies, Communication

Communication and Mass Media Systems, more than 40 credit hours: editing, journalism, graphic design, communication theory, American mass.

Ba, Fine/Studio Arts, General

Activities and Societies: ΑΚΦ sorority (campus and community service organization)Major: Art (fine art history and studio courses).