• Worked part time during my final year of school• Contributed to successful product releases by creating and executing thorough, detailed test cases to identify and document software issues and their causes in JIRA, resulting in an optimal end user experience.• Translated highly technical information provided by developers and created easy to understand customer facing online help documentation.

• Communicated explicitly and adapted explanations to relay information clearly between customers, users, and team members, resulting in prompt resolution of issues, and less down-time for customer operations.• Identified and resolved issues quickly by determining the root cause of problems, troubleshooting hardware/software in office, and asking users thought-provoking questions that helped enhance the client experience. • Successfully deployed mobile application updates to fleets by… Show more • Communicated explicitly and adapted explanations to relay information clearly between customers, users, and team members, resulting in prompt resolution of issues, and less down-time for customer operations.• Identified and resolved issues quickly by determining the root cause of problems, troubleshooting hardware/software in office, and asking users thought-provoking questions that helped enhance the client experience. • Successfully deployed mobile application updates to fleets by thoroughly testing all features and functionalities in applicable scenarios and following correct processes.• Became preferred first point of contact with a number of clients to resolve outstanding software/hardware issues, which resulted in growth of accounts. • Created technical certification documents, statement of work reports, internal instructional documents in Confluence, feature videos, and created online help menu for new product release.• Received Intern of Merit Award upon completion of internship, which resulted in a return offer for a QA position, and a promotion. Show less

• Own and operated Mobile Auto Detailing business: https://mcdetailingyyc.wixsite.com/mc-detailing• Provided premium mobile detailing services in Calgary and the surrounding area.• Trained and managed 5 employees, who worked under minimal supervision.• Provided a high level of customer satisfaction that resulted in a large number of referrals and repeat customers.Achievements • Acquired approximately 200+ new clients during 2015-2020 summers of operation.• Maintained… Show more • Own and operated Mobile Auto Detailing business: https://mcdetailingyyc.wixsite.com/mc-detailing• Provided premium mobile detailing services in Calgary and the surrounding area.• Trained and managed 5 employees, who worked under minimal supervision.• Provided a high level of customer satisfaction that resulted in a large number of referrals and repeat customers.Achievements • Acquired approximately 200+ new clients during 2015-2020 summers of operation.• Maintained 5-star review on Google Business profile.Significant Projects • Aided in the restoration of a rare Vietnam War era aircraft.• Prepared equipment for Cummins twice at the Global Petroleum Show in Calgary. Show less

• Contributed to a collaborative, team-oriented environment• Worked to keep the golf course in pristine shape, through regular maintenance and landscaping• Provided leadership by training new employees on equipment

• As a full-time Mountain Bike Instructor, I provided leadership for kids aged 6-8, 9-11, and teens• Was one of a small group of instructors chosen to teach private lessons• Demonstrated excellent communication skills to interact with anxious parents