Mitchell Ward Email & Phone Number

United States

• Supports program project teams by documenting contractual data requirements. Establish thorough contract specifications and policy standards for customer deliverables.
• Reviews engineering documents, reports, specifications, and drawings to determine compliance with the contract, Statement of Work (SOW), and standard approval requirements.
• Maintains audit trails while researching and resolving documentation inconsistencies with engineering design, production, material, and program offices.
• Keeps accurate reporting records and metrics through configuration status accounting applications and data repository tools.
• Responsible for identifying standards, trends, and performing data analysis. Maintains, controls, and records Monthly & Daily metrics for contract deliverables (CDRLs & SDRLs) by 30-60-90 forecast calendar.
• Supports the master repository for program/contract correspondence, documents, and records, which include, data storage, safekeeping, cataloging, deliverables, and retrieval.

Bowie, Maryland, USA

• Management of sensitive information such as credit card information, proprietary software, customer’s personal information, and consumer accounts.
• Providing exquisite customer service by understanding and listening to customers’ needs while following the company’s policies and protocols.
• MVP of sales by selling car upgrades, protection products, insurance packages, damage waivers, and liability protections to customers.
• Writing contracts according to government underwriting policies and protocols.
• Advanced negotiation tactics used when calling insurance companies to increase the amount of money that insurance can pay for a vehicle on behalf of our customers to reduce out of pocket costs for our guests.
• Performing the daily operations of planning, organizing, directing, and controlling of the company’s assets by moving vehicles, scheduling pick up and drop-offs, and helping customers fill out paperwork.

Salisbury, Maryland

• Company-wide inspection to identify problems with workforce utilization.
• Worked on a team of four consultants to research and implement solutions to solve organizational issues through customer deliverables such as a fifty page strategic plan.
• Fluent in the entire Microsoft Office Suite such as Word, Excel, PowerPoint, Outlook, Access, and One Note.
• Decision-making and problem-solving skills that optimized the company’s current strategy, operations, management, administration, structure, and profitability.
• Management of the company’s finances to recognize a loss of income that impedes the effectiveness and efficiency of the company’s goals.
• Conducting employee interviews and surveys to understand the company’s weak points.

College Park, Maryland

• Resolve customer service disputes, complaints, and or conflicts while analyzing security operations to identify risks or opportunities for improvement.
• Manage three to five employees that are not T.I.Ps certified to ensure smooth operations.
• Communicate the security status with other supervisors and managers in conjunction with relevant updates and potential problems using established protocols.
• Monitor security policies, programs, and procedures to ensure compliance with internal security policies, including licensing requirements, applicable government regulations, policies, and directives.
• Counting inventory, estimating costs, and ordering supplies.
• Consistently checking for counterfeit currency and scanning identification cards for visitor safety and security.

Maryland, Bowie

• Decision-making skills that allowed me to act in a fast-paced, high pressure, stressful environment to save a life.
• Examine injured persons while administering first aid and cardiopulmonary resuscitation using CPR, medical supplies, and equipment.
• Contact emergency medical personnel if a severe injury to a patron occurred.
• Rescue distressed persons using rescue techniques and equipment such as PPE, AED, CPR-Mask, and 1A6C Spine Board.
• Maintain the quality of the pool water by testing chemical levels, specifically the chlorine and PH levels.
• Inspection of recreational facilities for cleanliness.

Maryland, Bowie Area

• Sublime customer service by building relationships with customers while serving them.
• Inspection of work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness.
• Participation in kitchen and dining cleaning activities.
• Resolve customer service complaints regarding food, presentation, and or menu items.
• Perform food preparation such as carving meat, preparing dishes, and serving alcoholic beverages.

Bachelor Of Science (B.S), Business Administration And Management, General

Associate Of Science - As, Business Administration And Management, General