Oversight of Professional Services activities for North AmericaOversight and development of custom report, script, and software solutions for North AmericaOversight of North American Professional Services/DBA teamOversight of all software version updates (Service Pack and E-patch) releases for North AmericaOversight and development of custom hardware solutions and in-house restore solutionsOversight of systems and network security standards (including PCI DSS and PA DSS) for North AmericaDevelopment and implementation of automated upgrade processesLiaison with OPERA development teams to implement, test, and support customer-focused development initiatives

Maintain and incorporate technical support and training documentationParticipate in a peer review process to ensure accuracy and consistency through all documentationPrimary responsibility for all Unix/Linux systems documentationWeekly review of hyperlinks throughout the Knowledge BaseIncorporate Macromedia Flash as a means to deliver troubleshooting information.Customer specific support and training as required.

Interim General Manager Courtyard by Marriott, Louisville, KY AirportGeneral Manager Hampton Inn, Terre Haute, INBench General Manager with responsibility at the following: Hampton Inn, Anderson, IN Hampton Inn, Fort Wayne, IN Hampton Inn, Horse Cave, KY Courtyard by Marriott Columbus, INAssistant General Manager Courtyard by Marriott, Bloomington, INGuest Services Supervisor Courtyard by Marriott, Bloomington, INGuest Services Representative Courtyard by Marriott, Bloomington, IN