Mitchell Phelps Email & Phone Number

Atlanta, Georgia, United States

Atlanta Metropolitan Area

Manages credentialing for global healthcare company; collaborates with peers on processes and best practices; provides onboarding support for new employees; assists with quaility assurance reportingExceeds weekly Quality Assurance standards; scores 100% on phone call standards over goal of 92 to 97%; achieves 120% performance metric to goal in case volume.Plays key role on Cultural Committee to facilitate DEI; created internal communication campaign; organized fund-raising events to benefit charities.

Atlanta, Georgia, United States

Manages credentialing for global healthcare company; collaborates with peers on processes and best practices; provides onboarding support for new employees.Exceeds weekly Quality Assurance standards; scores 100% on phone call standards over goal of 92 to 97%; achieves 112% performance metric to goal in case volume.Plays key role on Cultural Committee to facilitate DEI; created internal communication campaign; organized fund-raising events to benefit charities.

Atlanta Metropolitan Area

- Customer Service- Time Management- Problem Solving

Charlotte, North Carolina

Managed projects to develop and implement new retail strategies to rebrand a major national auto parts chain, increasing foot traffic and sales; partnered with supply chain to determine volume of products sold at each store and maximize sales potential; boosted market share by devising new retail strategies.Exceeded schedule in repayment of project depreciation; paid back in full before the 5-year mark for a 5-10 year depreciation schedule.Increased sales in 100% of all projects by double digits to last year each year after completion of reset.Hired and trained staff to implement projects nationwide to implement consistent marketing and rebranding.Ensured ADA compliance across all locations.Implemented innovative and interactive technology solutions to facilitate customer engagement.Revamped SKUs in each location to align sales and inventory to serve customer demographics

Charlotte, North Carolina, United States

Oversaw multiple departments, directed visual sales; scheduled associates; managed sales in multiple stores in two districts.Managed 15 direct reports to exceed LY.Managed six Dillard’s private labels; merchandised for maximum impact based on numbers.Gave product seminars; collaborated with store and department managers.