Mithlesh Kumar Email & Phone Number

Calgary, Ab, Ca

Canada

To oversee the Housekeeping Operation, including the laundry, ensuring that the Accor standards and procedures are fully known and followed. • Responsible for budgeting, forecasting and financial planning of the department to minimize costs while providing excellent guest services • Conducting regular Inspection of rooms and public area to ensure adhere to clean and quality assurance for HACCP, ALL SAFE I AUDIT, ECRISTAL, LRA AUDIT, and day today MOI & MOH inspection. • Resolve customer complaints as appropriate to maintain high level of customer satisfaction and quality.• Make sure All team members are updated with the latest Operational and Administrative changes as per Accor standard to guarantee 5 Star services in a time frame. • Coordinating with the external company, e.g. Florist, outside Laundry contractor, Pest control, -etc.

Al-Madinah Road, Saudi Arabia

Pre Opening -• I was hired Pre Opening tight schedule due to incompletion of Project delay.85-95% occupancy last 3 month.• Best New Hotel in Jeddah by Expedia, 7th ranking by Trip advisor in city. Achieved 94% in LRA audit in 2016

Bahrain -Pre Opening

166 Suites and Guest Rooms,9 Outlets, Banquet Spa and Biggest Night Club “IBRIDA” in Bahrain .In-house Laundry.42Team Member with average occupancy of 70%weekdays,100% weekends. Achievements I was hired mainly to oversee the Hotel opening under very tight schedule. Actively involved in the hand over of the rooms, Resturant, Banquet and Spa. Facilities from the Contractors. Restoring the entire Hotel marble, that was handed over incomplete by the contractor, to an unacceptable standard. a)Record Enrollments of Ramee Club Reward Program in the year 2013-2014. b) Handle independently one month Front Office Operation in the absences of F.O.M c)Reduced 20-30% of Time period in Back to Back at the time of making the Rooms.

Agra Area, India

Located in the City of Taj, in 18 acres with 160 Suites,8 Outlets ,Banquet and Spa. In-house Laundry with 42 Team Members with average occupancy of 68%.AchievementsI was hired for pre-opening of 32suites and 4 presidential suites and refurbishment. a)Achieved Brand Standard Audit increase of 8% YOY in 2012. b)Completed Renovation of 28 Suites as a Project Manager.

Alibaug , Mumbai, India.

156- Rooms, Suites and Villas, 4 Outlets and Banquet &recreation hall with Mandara Spa.(Best Resort & Spa Award) 2011 by Indian Traveller)In-house laundry with 36 Team members with average occupancy of 72%.Achievements Actively involved in the Refurbishment of the 16 Villas and Assisted with the design of new uniforms for all outlets.a) Achieved a L.R.A. Audit with 91% in 2011 b)In Guest index “Medalia” increased from 7.5 to 8.5 .

Jeddah ,Ksa.

156 Suites with 4 outlets, In-house Laundry with 28 Team members with an average occupancy of 92%.AchievementsI was hired to organize the Housekeeping Department and prepared the SOP, and Train the new Apprentice.On job training was crucial on Hygiene, courtesy, presentation, Hotel terminology and Skills. a) Successful installation and implementation of QEMS(Quality Evaluation Management System) in 2009.b) Created SOP and Training Guides and Modules to increase consistency in the way of evaluating and conducting training sessions .c) Work as a Number -2 in the Absences of Hotel Manager for two months

Lonavla ,Maharashtra,India

India’s first and perhaps Asia’s finest Hill City with 362 Rooms,/Vilas, and 8 Outlets with 9 Facility of the city (Golf course, Water Sports, Leisure Lounge, Horse Riding, Wave pool, Watch Tower, Naga Village) www.aambyvalleycity.com AchievementsActively involved in project and planning of 75 Tents, 22 Villas and 2 Outlets with contractors and Constructions Department. a) Guest Satisfaction Department of the Year-2009 b) “The Executive Committee Member” for participation in Valley Renovation Process in 2010.

Jeddah , Saudi Arabia .

Waldrof=Astoria Collections (Pre Oppening) Hilton Palace & Hotel with 414 rooms and 46 suites, 8 F&B outlets & Banquet hall with capacity of 5000 pax.

Banglashaheb,Newdelhi - India

for A 5 Star Business Hotel with 180 rooms, 4 F&B outlets & Function rooms 1000 pox. With 28 Team Members.

New Delhi Area, India

New Delhi Area, India

New Delhi Area, India

High School Diploma, General Studies, B

Secondary Education (10th Standard)

Diploma In Hotel Management, Housekeeping , Food & Beverage Service , Front Office, A

Activities and Societies: Outside Catering