Mithlesh Kumar Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

• Coordinates and ensures the smooth and effective service delivery of functional sites in terms of cleaning and various amenity services.• Assist the GM with the timely preparation and submission of all internal and external reports, and maintains situational awareness of all tasks, staff, and resources• To ensure effective orientation, training, coaching, and rotation scheduling of the Team members, to monitor the implementation of all functional services to ensure consistent… Show more • Coordinates and ensures the smooth and effective service delivery of functional sites in terms of cleaning and various amenity services.• Assist the GM with the timely preparation and submission of all internal and external reports, and maintains situational awareness of all tasks, staff, and resources• To ensure effective orientation, training, coaching, and rotation scheduling of the Team members, to monitor the implementation of all functional services to ensure consistent, effective, quality services.• Conducting quality audit inspections, evaluation, and development of policies, procedures, and processes to enhance the delivery of services at the site.• Participates in managing the budgets and monitoring revenues and expenses. Show less

Calgary, Alberta, Canada

Actively be on all sites conducting inspections and participating in maintaining cleanliness, hygiene, and safety.Consistently coaching and training team members, making sure all team members are updated with the latest operational skills.Responsible for budgeting, forecasting, selecting janitorial equipment, Payroll, and employee schedules.Recommend and arrange additional maintenance services.

Bahrain

Operational Management• Operation of all Housekeeping and Laundry serviced areas are planned, organized and controlled for optimum functioning.• Operational policies and procedures are developed and adhered to by both Hotel and outsourced contractor staffs• The highest standard of cleanliness, hygiene and environmental sensitivity are maintained.• Liaison and follow up between Housekeeping, Laundry and maintenance for all defects identified related to rooms and public… Show more Operational Management• Operation of all Housekeeping and Laundry serviced areas are planned, organized and controlled for optimum functioning.• Operational policies and procedures are developed and adhered to by both Hotel and outsourced contractor staffs• The highest standard of cleanliness, hygiene and environmental sensitivity are maintained.• Liaison and follow up between Housekeeping, Laundry and maintenance for all defects identified related to rooms and public areas.• Laundry and Linen services to departments and guests in lines with policies, procedures and budgets.Finance Management• Prepare and manage Capex and operating equipment budgets.• Analyse departmental financial figures and Contractors Costs.• Manage Housekeeping and Laundry Costs, Guest amenities and chemicals.• Manage all P.M.S. Report and Rectify all Audit requirements and Inventories’.• Staffing Budget according to the occupancy forecast.Administration• M.I.S.Report.• Manage and implement the Hotel theme and property mission, Vision and Values.• Optimum staffing levels are maintained in all outlets in line with business levels and staffing budgets adhered to.• Staff are aware of and comply with all Emergency Procedure.• HR Polices Procedures and Legislation.• Training and Development Programmes.• Empowered, Motivated and Competent Staffs.Contract Management• Management of contract in line with occupancy and contract condition.• Deviations of contract conditions, level standard indentified, analyzed and reported on.• Outsourced partner delivers the Hotels promises e.g. Pest Control, Horticulture.• Recommendations for improvement to contractor performance made. Achievements a)Record Enrolments of Ramee Club Reward Program in the year 2013-2014. b) Handle independently one month Front Office Operation in the absences of F.O.M c)Reduced 20-30% of Time period in Back to Back at the time of making the Rooms Show less

Jeddah, Makkah, Saudi Arabia

Achievements 90% in Trust You-Guest experience from last year, -Booking.com we are No-1 in City. -In the LRA audit wescored-94.Job & Responsibility-• To oversee the Housekeeping Operation, including the laundry, ensuring that the Accorstandards and procedures are fully known and followed.• Responsible for budgeting, forecasting, and financial planning of the department tominimize costs while providing excellent guest services• Conducting regular Inspection of rooms… Show more Achievements 90% in Trust You-Guest experience from last year, -Booking.com we are No-1 in City. -In the LRA audit wescored-94.Job & Responsibility-• To oversee the Housekeeping Operation, including the laundry, ensuring that the Accorstandards and procedures are fully known and followed.• Responsible for budgeting, forecasting, and financial planning of the department tominimize costs while providing excellent guest services• Conducting regular Inspection of rooms and public areas to ensure adhere to clean andquality assurance for HACCP, ALL SAFE I AUDIT, CRISTAL, LRA AUDIT, and day-to-day MOI& MOH inspection.• Resolve customer complaints as appropriate to maintain a high level of customersatisfaction and quality.Make sure All team members are updated with the latest Operational and Administrativechanges as per Accor standard to guarantee 5-star services in a time frame.• Coordinating with the external company, e.g. Florist, outside Laundry contractor, Pestcontrol, -etc. Show less

Jeddah, Makkah, Saudi Arabia

252 Rooms with 4 Outlets, 39Team Members including Laundry. Best New Hotel inJeddah by Expedia, 7th ranking by Trip advisor in city.▪ I was hired Pre-Opening tight schedule due to incompletion of Project delay.▪ 85-95% occupancy last 3 months.Achievements-▪ Obtain 94% in LRA audit 2016.▪ Obtain96% in Scorecard Audit 2017.▪ Obtain 71% E-Cristal International Standard Audit (Green Zone) in cleaning.▪ Revinate Guest Review 4.54 in Housekeeping.

Agra Area, India

As an Executive Housekeeper I am responsible for the daily operation of HOUSEKEEPING and LAUNDRY Department and guide in order to develop a committed multicultural team to ensure the impeccable Carlson Hotels Brand standards are met in all areas. My role involves bringing all the knowledge and standards required to maintain and surpass the guest’s highest expectations under H.P.E.S.rules.• Maintaining all hotel guest rooms and public areas, including the ‘heart of house’, Laundry by… Show more As an Executive Housekeeper I am responsible for the daily operation of HOUSEKEEPING and LAUNDRY Department and guide in order to develop a committed multicultural team to ensure the impeccable Carlson Hotels Brand standards are met in all areas. My role involves bringing all the knowledge and standards required to maintain and surpass the guest’s highest expectations under H.P.E.S.rules.• Maintaining all hotel guest rooms and public areas, including the ‘heart of house’, Laundry by ensuring the highest standards of cleanliness are met.• I have Established standards and guidelines in order to ensure that total guest satisfaction and team productivity in compliance with SOPs.• Focusing on training of all housekeeping and Laundry team members and assure successful operation.• Measure, interpret and evaluating working standard of the department and maintaining good working relationships within and with other departments.• Over sees and Controls all purchases for the department and be consistently aware of quality and cost.• Being a personal example a philosophy of work and conduct consistent with the expected professionalism.• Manages and control all operation equipment, linen and uniforms.• Setting and achieving short and long term strategies for the department.• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.• Coordinate and manages deep cleaning and special task schedules, Monitor and reporting to the Chairman of the Hotel regarding the upkeep of all furnishings, facilities, and equipment  Achievements a)Achieved Brand Standard Audit increase of 8% YOY in 2012. b)Completed Renovation of 28 Suites as a Project Manager. Show less

Alibaug, Maharastra ,India

.• Hires and supervises training of all housekeeping personnel to ensure successful operation.• Measures, interprets and evaluates working standards of his/her department and corrects where necessary.• Creates good working relationships within the department and with other departments such that a high level of morale is sustained.• Controlling all purchases for the department and consistently aware of quality and cost. Keeps a record of all items purchased.• Controlling… Show more .• Hires and supervises training of all housekeeping personnel to ensure successful operation.• Measures, interprets and evaluates working standards of his/her department and corrects where necessary.• Creates good working relationships within the department and with other departments such that a high level of morale is sustained.• Controlling all purchases for the department and consistently aware of quality and cost. Keeps a record of all items purchased.• Controlling department labour cost and Preparing annual budget and the annual linen requisition.• Coordinates preventative maintenance programs with the Director of Engineering and oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.• Conducting regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and tenant comments.• Keeping informed of the housekeeping standards of competitor Residences.• Interacting with individuals outside the City, such as suppliers, contractors, labour relations representations and competitors• Ensuring that all departmental reports and correspondence are completed punctually and accurately• Ultimate responsible for safety training of all department employees and for the overall accident record of the department, responsible for taking necessary proactive steps to reduce/eliminate employee accidents.• Facing the internal and external financial audits and making system to avoid non occurrence of the same which could have been raised in the audits.• Ensuring the requirement of EMS – 14001. Achievements a) Achieved a L.R.A. Audit with 91% in 2011 b)In Guest index “Medalia” increased from 7.5 to 8.5 Show less

Jeddah Ksa

Job Responsibilities:• Maintains all rooms, public, and “back of the house” areas, ensuring that the highest standards of cleanliness are met.• Hires and supervises training of all housekeeping personnel to ensure successful operation.• Measures, interprets and evaluates working standards of his/her department and corrects where necessary.• Creates good working relationships within the department and with other departments such that a high level of morale is sustained.•… Show more Job Responsibilities:• Maintains all rooms, public, and “back of the house” areas, ensuring that the highest standards of cleanliness are met.• Hires and supervises training of all housekeeping personnel to ensure successful operation.• Measures, interprets and evaluates working standards of his/her department and corrects where necessary.• Creates good working relationships within the department and with other departments such that a high level of morale is sustained.• Controlling all purchases for the department and consistently aware of quality and cost. Keeps a record of all items purchased.• Controlling department labour cost and Preparing annual budget and the annual linen requisition.• Coordinates preventative maintenance programs with the Director of Engineering and oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.• Conducting regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and tenant comments.• Interacting with individuals outside the City, such as suppliers, contractors, labour relations representations and competitors• Ensuring that all departmental reports and correspondence are completed punctually and accurately• Carrying out other management duties as requested by the Chief Operating Officer.• Facing the internal and external financial audits and making system to avoid non occurrence of the same which could have been raised in the audits.• Ensuring the requirement of EMS – 14001 / OHSAS – 18001 & SA – 8000 at the work place.Achievements a) Successful installation and implementation of QEMS(Quality Evaluation Management System) in 2009.b) Created SOP and Training Guides and Modules to increase consistency in the way of evaluating and conducting training sessions .c) Work as a Number -2 in the Abscesses of Hotel Manager for two months. Show less

Lonavla , Maharashtra,India

.• M.I.S.Report.• Manage and implement the Hotel theme and property mission, Vision and Values.• Optimum staffing levels are maintained in all outlets in line with business levels and staffing budgets adhered to.• Staff are aware of and comply with all fire hygiene health and safety regulations• HR Polices Procedures and Legislation.• Training and Development Programmes.• Empowered, Motivated and Competent Staffs Management of contract in line with occupancy and… Show more .• M.I.S.Report.• Manage and implement the Hotel theme and property mission, Vision and Values.• Optimum staffing levels are maintained in all outlets in line with business levels and staffing budgets adhered to.• Staff are aware of and comply with all fire hygiene health and safety regulations• HR Polices Procedures and Legislation.• Training and Development Programmes.• Empowered, Motivated and Competent Staffs Management of contract in line with occupancy and contract condition.• Deviations of contract conditions, level standard indentified, analyzed and reported on.• Outsourced partner delivers the Hotels promises e.g. Pest Control, Horticulture.• The job Quality and Quantity should match the standard.• Recommendations for improvement to contractor performance made Achievements a) Guest Satisfaction Department of the Year-2009. b) “The Executive Committee Member” for participation in Valley Renovation Process in 2010. Show less

Jeddah, Ksa

• M.I.S.Report. • Manage and implement the Hotel theme and property mission, Vision and Values.• Optimum staffing levels are maintained in all outlets in line with business levels and staffing budgets adhered to.• Staff are aware of and comply with all fire hygiene health and safety regulations• HR Polices Procedures and Legislation.• Training and Development Programmes.• Empowered, Motivated and Competent Staffs

New Delhi Area, India

• Optimum staffing levels are maintained in all outlets in line with business levels and staffing budgets adhered to.• Staff are aware of and comply with all fire hygiene health and safety regulations• HR Polices Procedures and Legislation.• Training and Development Program mes.• Empowered, Motivated and Competent Staffs

New Delhi Area, India

• Maintaining all hotel guest rooms and public areas, including the ‘heart of house’, Laundry by ensuring the highest standards of cleanliness are met.• I have Established standards and guidelines in order to ensure that total guest satisfaction and team productivity in compliance with SOPs.• Focusing on training of all housekeeping and Laundry team members and assure successful operation

Gurgaon, India

New Delhi Area, India

New Delhi Area, India

Higher National Diploma, Hospitality Administration/Management, A

Activities and Societies: Sector of Hotel& Restaurant Operation Training

Higher Secondry,, Since And Arts