Mithun Dinesh Email & Phone Number

Bengaluru, Karnataka, India

Client: Nutanix Technologies India Pvt Ltd (Magnum Networks Support, payroll) • Revamped global user support services, addressing hardware, software, and network issues for 2000+ users in 25 countries, adhering to ITIL principles to ensure operational efficiency and deliver a 20% improvement in user satisfaction ratings.• Investigated, diagnosed, and resolved complex technical issues for 500+ endusers, resulting in a 20% decrease in recurring IT problems and enhancing overall team productivity.• Monitored and administered ServiceNow Discovery in processes in support of asset management & configuration management.• Optimized device management processes by implementing JAMF and INTUNE tools, reducing device setup time by 40% and enhancing security protocols for 1000+ devices in a fast-paced tech environment.• Streamlined on-boarding and off-boarding procedures, providing hands-on training to 100+ end-users, resulted in a 30% decrease in support tickets and 20% faster system adoption rate.• Managed the administration of OKTA for a global team of 2000 users, enhancing data security measures and reducing login issues by 50%.• Modified Office 365 user access levels based on job roles, reducing security vulnerabilities by 20% and ensuring compliance with data protection regulations.• Red Hat Enterprise Linux (RHEL 9), Windows Server 2022, Windows 11 and MacOS X administration.• Hands on experience with Logical Volume Manager(LVM), creating physical volumes, volume groups and logical volumes and to extend the file systems .• Enhanced Fortinet firewalls configuration and rule set to enhance security posture and mitigate cyber threats.• VMware infrastructure management including new virtual machine deployments, provided technical support for VMware ESX 7.x server virtualization environments.

Lakshadweep, India

Network Operations Engineer for Kochi Lakshadweep Islands (KLI) submarine fiber connectivity project.Client: Infinera (Magnum Networks Support, payroll)• Led the implementation of HP ProLiant DL360 Gen10 Plus server for KLI NOC.• On premise deployment and management of HPE Storeeasy 1660 Storage.• Red Hat Enterprise Linux 8.5 installation, user management and patch management.• Fortinet firewall implementation and management for KLI NOC.• Installed & commissioned OTN equipment (Coriant m-Tera 8)• Monitored the KLI network using Infinera TNMS at Kochi NOC.

Colombo, Western Province, Sri Lanka

Client: Infinera, Sri Lanka Telecom (SLT) Colombo, Sri Lanka.(Magnum Networks Support, payroll)• Enhanced IT support services by troubleshooting and resolving complex issues across Mac books, Dell laptops, and printers, resulting in a 30% decrease in downtime and a 20% increase in overall system reliability.• Implemented a cross-channel approach utilizing ServiceNow, email, and call platforms toprocess 250+ weekly IT requests; drove a 25% reduction in response time and a 20% improvement in customer satisfaction levels.• Facilitated the IT and Network infrastructure of Network Operations Centre (NOC), Monitor & Troubleshoot Network Connections through Infinera TNMS Network Management System.• Administered the deployment of Infinera 7100 nano and m-Tera 8 for Sri Lanka Telecom.• Maintenance of operating systems Microsoft Windows 10, MacOS X, Linux and Server operating systems Red Hat Enterprise Linux (RHEL 8) and Windows Server 2019l leading to a 30% decrease in troubleshooting time and enhancing overall system stability.• Steered Linux system administration, configuration and maintenance including user access, user management, access control and Network management in RHEL 8.• Providing 24/7 remote servers administration and on-site support to the clients on Linux servers and networking troubleshooting.• Monitor and optimize AWS cloud infrastructure performance, Configure and maintain AWS services such as EC2, S3, RDS, and VPC.• Troubleshoot and resolve AWS cloud infrastructure issues, research and evaluate new AWS services and technologies.• Executed comprehensive system upgrades, including hardware enhancements, operating system updates, and patch upgrades for Linux and Windows, resulting in a 40% reduction in system downtime and a 25% rise in overall system performance.• Installing and managing VMware ESXi(7.0) server including vCenter and vSphere.

Mumbai, Maharashtra, India

Client: Mahanagar Telecom Nigam Ltd (MTNL) Mumbai, India.(Magnum Networks Support, payroll)• Co-managed the migration of legacy network infrastructure to a modernized system, leveraging automation tools and protocols to streamline processes and improve operational efficiency for MTNL Network Operations Center.• Collaborated with cross-functional teams to optimize network architecture, integrating Infinera (Coriant) nano 7100 & hiT devices for scalable and future-proof solutions.• Administration and maintenance of IT systems, including Laptops, desktops and servers for MTNL Network Operations Center.• Windows Server 2016 and Windows 8 administration and troubleshooting.

Bengaluru Area, India

• Installed and managed computer hardware, operating systems and applications which includes providing IT support.• Took ownership of assigned tasks and seeing through to completion (escalating and managing, if appropriate).• Updated software versions with patches and new installations to close security loopholes.• Disassembled computer systems to troubleshoot and resolve hardware issues.• Coordinated with end users with diagnostics to resolve issues.

Bachelor Of Technology (B.Tech.), Computer Science

Bachelor Of Technology in Computer Science

Higher Secondary, Computer Science, 81%

Higher Secondary Education