Pantra Mithun Naidu (P M Naidu) Email & Phone Number

Bengaluru, Karnataka, India

1. Deploying and integrating Avaya Custom Applications like CRM Middleware, Secure Call, Social Media Contact Center (SMCC) digital integration, CX-History custom widget, Google Contact Center AI Bridge (CCAI), Google Contact Center Digital Virtual Agent Connect (DVAC), and Custom Snap-in with Avaya core products.2. Troubleshooting Avaya Custom Applications.3. Working with Avaya as part of Emerging Products & Technology (EP&T) team to complete Avaya projects with respect to above mentioned Custom Applications.4. Expertise on Avaya core components integration.5. Basic deploying knowledge on CentOS/RHEL, Docker, Kubernetes, and Elastic Search to achieve above Avaya Custom Applications projects.

Bengaluru, Karnataka, India

1. Deploying and integrating Avaya Custom Applications like CRM Middleware, Secure Call, Social Media Contact Center (SMCC) digital integration, CX-History custom widget, Google Contact Center AI Bridge (CCAI), Google Contact Center Digital Virtual Agent Connect (DVAC), and Custom Snap-in with Avaya core products.2. Troubleshooting Avaya Custom Applications.3. Working with Avaya as part of Emerging Products & Technology (EP&T) team to complete Avaya projects with respect to above mentioned Custom Applications.4. Expertise on Avaya core components integration.5. Basic deploying knowledge on CentOS/RHEL, Docker, Kubernetes, and Elastic Search to achieve above Avaya Custom Applications projects.

Bengaluru, Karnataka, India

1. Deploying and integrating Avaya Custom Applications like CRM Middleware, Secure Call, Social Media Contact Center (SMCC) digital integration with Avaya core products.2. Troubleshooting Avaya Custom Applications.3. Working with Avaya as part of Emerging Products & Technology (EP&T) team to complete Avaya projects with respect to above mentioned Custom Applications.4. Expertise on Avaya core components integration.5. Basic deploying knowledge on CentOS/RHEL, Docker, Kubernetes, and Elastic Search to achieve above Avaya Custom Applications projects.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

1. Attending and resolving Avaya voice infrastructure incident tickets logged on Ticket IT before reaching the Service Level Agreement (SLA).2. Completing the request tickets logged on ComITTS with respect to Avaya voice infrastructure.3. Attended basic training on AWS Connect.4. Attended basic training on python and developed few automation scripts to configure Avaya media-gateway and cisco switches.

Bengaluru, Karnataka, India

1. Implementation of Avaya voice infrastructure as per proposed design.2. Completing the cut-over / go-live as per the committed timelines with customer and close the project.3. Supporting and resolving the incidents logged by customer.4. Upgrading the firmware and patch periodically as recommended by OEM (Avaya).5. Providing the Root Cause Analysis (RCA) for the incidents with customers.6. Checking customer’s voice infrastructure performance as part of maintenance.7. Completed multiple Session Border Controller for Enterprise.8. Knowledge on: - Avaya Diagnostics Services. Avaya Policy Server. Avaya Breeze Platform. Cisco Unified Communication Manager (CUCM).

Bengaluru, Karnataka, India

1. Implementation of Avaya voice infrastructure as per proposed design.2. Completing the cut-over / go-live as per the committed timelines with customer and close the project.3. Completed upgrade project in PDO (Petroleum Development Of Oman) with 14 ESS servers. 4. Supporting and resolving the incidents logged by customer.5. Upgrading the firmware and patch periodically as recommended by OEM (Avaya).6. Providing the Root Cause Analysis (RCA) for the incidents with customers.7. Configuring port-networks, ESS, LSP, SLS, IP trunks, SIP trunks, and PRI trunks.8. Checking customer’s voice infrastructure performance as part of maintenance.9. Handled Dimension Data APAC customer who has Avaya voice infrastructure. 10. Knowledge on: - Avaya Communication Manager. Avaya System Manager. Avaya Session Manager. Avaya System Platform. Avaya Aura Session Border Controller For Enterprise. Avaya gateways like G650 G700, G430, and G450. Basic level integration and troubleshooting knowledge on products like AES, CMS, AACC, AAC, and IP office.

Bengaluru, Karnataka, India

1. Analysing and resolving the incidents logged by customers on their Avaya voice infrastructure.2. Firmware and patch upgrade for Avaya voice infrastructure.3. Finding the root cause of the incidents and resolving it.4. Performing preventive maintenance.5. Worked as residence engineer for following clients Quest Global Aequs, Honeywell, and Mphasis.

Bengaluru, Karnataka, India

Om Sri Residency, it's an residential apartments developed in Uttarahalli, Bengaluru, Karnataka, India location. This project is completed and Mr. Mithun family is also 1 of the partner/associate in this prestigious project.