Mitchell Miller

Mitchell Miller Email and Phone Number

Retired @ Retired
Minneapolis, MN, US
Mitchell Miller's Location
Minneapolis, Minnesota, United States, United States
Mitchell Miller's Contact Details

Mitchell Miller work email

Mitchell Miller personal email

n/a
About Mitchell Miller

Over the course of my IT career, I have managed to replicate success through a customer-first mindset. Whether adjusting internal processes to improve customer experience or enabling technology to improve valued business outcomes. My aim is to meet or exceed the expectation of all stakeholders.

Mitchell Miller's Current Company Details
Retired

Retired

View
Retired
Minneapolis, MN, US
Website:
visio247.fi
Employees:
791
Mitchell Miller Work Experience Details
  • Retired
    Retired
    Retired
    Minneapolis, Mn, Us
  • Illumifin
    Incident Site Reliability Engineer
    Illumifin Mar 2021 - Present
    Eden Prairie, Minnesota, United States
  • Cwt (Formerly Carlson Wagonlit Travel)
    Director Infrastructure And Operations
    Cwt (Formerly Carlson Wagonlit Travel) Sep 2014 - Sep 2020
    Minnetonka, Mn
    As is the case with most management roles, many hats tend to be worn. For the most part I lead a team of seven principal engineers overseeing our enterprise-wide transition from infrastructure monitoring to application performance monitoring. The team analyzed, designed, implemented, improved and controlled critical enterprise systems through development of KPIs, reporting and data analysis to influence design decisions. I cultivate relationships across internal and external units to set expectation and manage risk to deliver valued business outcomes.
  • Ibm
    Global Service Delivery Manager
    Ibm Sep 2005 - Jun 2014
    Minneapolis, Mn
    While with IBM, I established and managed the ITIL framework and processes for large enterprise accounts and evaluated existing processes to support organization design and structure to support continuous improvement. A large portion of my responsibilities also involved coordinating daily service management operations while collaborating with stakeholders to address issues and meet customer expectations. I also guided over 400 individual contributors managing quality of service, and I implemented Get Well plans to improve services. Lastly, I served as process owner to develop performance metrics so that my team and I could optimize productivity and outcomes.

Mitchell Miller Skills

Leadership Information Technology Workflow Design It Operations Management Business Relationship Management Data Center Infrastructure Service Desk Microsoft Visio Relationship Mana It Strategy And Implementation Software As A Service Technical Leadership Service Desk Management Incident Management Business Analysis Agile Methodologies Team Leadership Ibm Integrated Service Management New Relic Process Improvement Solarwinds Microsoft Office Enterprise Architecture It Operations Professional Services Managed Services Microsoft Excel Amazon Cloudwatch Itil Process Implementation Management Information Systems Change Management Service Level Management Servicenow It Service Delivery Management Dynatrace Synthetics Service Level Agreements Project Management Software Development Life Cycle Analytical Skills Kanban Software Development Continuous Improvement It Project And Program Management Service Delivery Software Project Management Architecture It Service Management

Mitchell Miller Education Details

Frequently Asked Questions about Mitchell Miller

What company does Mitchell Miller work for?

Mitchell Miller works for Retired

What is Mitchell Miller's role at the current company?

Mitchell Miller's current role is Retired.

What is Mitchell Miller's email address?

Mitchell Miller's email address is mi****@****tcg.com

What schools did Mitchell Miller attend?

Mitchell Miller attended University Of St. Thomas, Metropolitan State University, Des Moines Area Community College.

What skills is Mitchell Miller known for?

Mitchell Miller has skills like Leadership, Information Technology, Workflow Design, It Operations Management, Business Relationship Management, Data Center, Infrastructure, Service Desk, Microsoft Visio, Relationship Mana, It Strategy And Implementation, Software As A Service.

Who are Mitchell Miller's colleagues?

Mitchell Miller's colleagues are George Winters, Jeff Jones, Thomas Berryann, Karrl Richardson, Paul Buckley, Jim Drake, Jeff White.

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