Manmit Jutley Email & Phone Number

City Of London, England, United Kingdom

London Borough Of Southwark, England, United Kingdom

SmartCo is consultancy partner that help in accelerating digital and technology transformations. They provideactionable advisory services and expert project delivery across diverse industries, including Retail, Consumer,Manufacturing, Financial Services, Media, Construction and the NHS. Currently seconded to WPP PLC. Empowering 3,000 WPP team members with comprehensive ServiceNow training, personalised support, and expert guidance to enhance operational efficiency and drive continuous improvement.Project tasks covered:- Created 80+ Quick Reference Guides, used across 8 ServiceNow practices- Create, administer and manage multiple pages on the globally utilised Totara Learning Management System- Design and create video content using software platform GUIDDE.com- Create and manage multiple eLearning SCORM packages created using Articulate Rise- Produce daily training usage reports for key stakeholders- Hold weekly update meetings with key stakeholders and Practice Leads- Recreate all QRG's 8 additional languages using the software platform Populo- Held and supported "Hyper care" Q&A session after go-live

United Kingdom

- Supervising, empowering, and inspiring a team of seven trainers. Conducting 1:1 meetings and participating in everyday decision-making for the team.- Participating in Steering group and regular project meetings, as required by ongoing projects.Collaborating with key Stakeholders, Change and Project Managers to facilitate training needs on various projects and programs.- Advocating our training solutions within the global business through internal communications and Yammer.- Coordinating with the Training administrator for administrative tasks, including course assignments, updates to the Microsite, and modifications to the Learning Management System (LMS).- Evaluating, crafting business proposals, and deploying fresh software solutions for the training department. - Championing the integration of cutting-edge strategies to elevate the training team's efficiency and performance.- Conduct annual performance appraisals and mid-year reviews for my team, aligning them with the Career Framework.- Build strong and productive Vendor Relations, to achieve mutually beneficial outcomes.

London, United Kingdom

- Supporting and motivating a team of trainers. Carrying out 1:1 meetings and, in conjunction with the Systems Training Manager, making general day to day decisions regarding the team.- Attending Steering group and regular project meetings (depending on projects).- Working with the Systems Training Manager and project managers to support the training requirements on projects and programmes.- Providing train-the-trainer training to teams as/when necessary.- Provide training to Local and Global Champions as/when necessary.- Promote our training solutions to the global business (via internal comms and Yammer).- Liaise with the Training administrator on any administrative tasks (assigning courses, updates to the Microsite, updates to the LMS).- Carry out BAU training as/when necessary.- Test, create business cases and implement new software for the training team to use (TechSmith SnagIt, TechSmith Camtasia 2020, Adobe Captivate 9, Articulate 360).- Implement new ways for the training team to work efficiently.

- Focus on BAU training (New Starter training, Microsoft training etc.)- Focus on hub training (for new joiners and current staff – Commercial, Residential and Business Services)- Run Graduate intake Systems training as/when required- Create lesson plans, and quick reference guides for current and new software- Create video guides (TechSmith Camtasia) for current and new software- Create eLearning (Adobe Captivate) for current and new software- Plan, develop and deliver training for new software (for example: hub, Folio, Office 365)- Offsite training days at UK based offices- Global training (when required)- Answering “how do I” type queries via phone, email, and Yammer- Conduct Classroom based session (up to 10 people), Presentation room-based session (up to 60 people), 1-2-1 as desk session, and webinar-based training sessions (MS Teams, GoToMeeting, Skype for Business)- Administered the set up and running of the ‘IT on the Go’ initiative (which was successfully run at Head Office)- Develop and run Training ‘Pop up’ sessions demoing new technology within the firm. For example, introducing hub to the firm.

London, United Kingdom

- Align with global training needs for FPMS implementation.- Establish an Online Resource Center as a comprehensive hub for training materials (Guides, FAQs, QRGs, and eLearning), accessible worldwide by Practice Group and Business Finance staff, created with Adobe Captivate 8.- Develop "drop in/drop out" eLearning simulations for Expert Time and Expert Expenses, enabling Practice Group members to choose from a catalog of available content. All eLearning simulations created with Adobe Captivate 8.- Produce User Guides for the Practice Group (Expert Time, Expert Expenses).- Create one-page QRGs for Expert Time and Expert Expenses.- Craft an Expert Time User Guide for Business Finance.- Collaborate closely with the Change Management and Functional Design teams to ensure comprehensive end-user training coverage.- Conduct GTM sessions with the global Change Network team to introduce Expert Time and Expert Expenses.- Train Secretaries and Fee Earners in Australia on "Wave 1" released applications (Expert Time, Billing, Intapp Walls, Reporting).

London, United Kingdom

- Conducted BAU 3-day Induction training sessions and multiple Trainee Intake Induction sessions.- Ran weekly 'Training Surgery' and 'Pop-up' sessions demonstrating new technology.- Mentored new members of the Training team and collaborated with the project team on Project Prism.- Created 'Tip of the Week' videos for the online newsletter, showcasing Microsoft Office features.- Administered the set up and running of the ‘IT on the ground’ initiative (which was successfully run in both London offices, Stockholm, and Madrid).- Ran Training ‘Pop up’ sessions demoing new technology within the firm. For example, introducing Lync 2013 to the firm.- Developed eLearning simulations for Intapp Open and Elite 3E software.- Created a comprehensive Elite 3E eLearning course for time recording and efficiency tools.

- Meet MyHR training requirements.- Create guides for HR modules.- Design leaflets for Employee Self Service.- Develop eClips for MyHR Reporting and Pensions.- Assist with Training Needs Analysis.- Train HR Business Partners.- Administer MyHR training database.- Conduct train-the-trainer sessions.- Host webinars for Performance Management.- Assist with UAT sessions.

London, United Kingdom

- Developed eLearning modules using Adobe Captivate 5.5 and 6, replacing classroom induction training.- Led the acquisition and vendor liaison for the Epic Moodle Learning Management System.- Conducted LMS evaluations and cost analysis reporting, advising the IT Manager and Senior IT Trainer.- Designed the appearance of the Clyde & Co LMS with a PowerPoint presentation shared with Epic.- Provided training in FileSite 8.5, Microsoft Outlook 2003, and EmPowerMe to trainees and Super Users.- Conducted Train-The-Trainer sessions for Adobe Captivate 6 and LMS functionality for the Clyde & Co training team.- Offered phone support and one-on-one training to London-based staff.

- Developed eLearning solutions for diverse Ceridian clients (e.g., Whitbread, Marks & Spencer, GE, Somerfield).- Trained on various HR systems and reporting tools.- Conducted one-on-one and group training sessions (up to 12 delegates).- Provided flexible on-site and off-site training tailored to client needs.- Served as the champion for eLearning and LMS in the training department.

- First and Second line software support, supporting over 300 HR companies via telephone, email, and fax.- Software support included HR & Payroll software on an ASP platform (Source), Web based self-service software (Source Self Service), Crystal reports (integrated within the Source), On-line pay slip viewing software (CMySelf).- Run daily departmental reports and monthly call logging reports for external customers.

Beckton, London

- Ensuring all customers were being seen to and being given the best advice by staff when making a purchase.- Responsible for the weekend sales staff. This equated to 10 members of the sales team. - Running monthly staff forums with the General Manager to discuss areas of improvement and sharing team ideas.- Working closely with the General Manager and picking up any ad hoc tasks on a daily basis.