•Analyzed business processes to recommend ERP system enhancements, driving continuous improvement in operational effectiveness.•Led migration projects for ERP system upgrades, ensuring seamless transitions with minimal impact on business operations by Collaborating with cross-functional teams to gather requirements for system enhancements, aligning ERP capabilities with business needs.•Developed and implemented an effective IT strategy to meet company infrastructure demands and disaster recovery plans, ensuring minimal disruption to business operations during emergencies.•Ensured IT licenses were consistently managed and updated for continued company compliance.•Mentored and motivated IT teams to support key business objective delivery. Used excellent problem- solving and issue-resolution strategies to rectify difficulties quickly and effectively.