Customer Service Manager
CurrentCustomer Service Manager for Carhartt Boots, Black Diamond Boots and Oliver Thomas Bags for Wholesale and Ecommerce
Mar 2023 - Present
AeroLeads people directory · profile
Michelle Jacob Email & Phone Number
Customer Experience and Process Improvement Mindset
at
Black Diamond Group Inc.
1 work email found
@newbalance.com
1 phone found area 617
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience and Process Improvement Mindset
Location
Peabody, Massachusetts, United States
Company size
Who is Michelle Jacob? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Michelle Jacob is listed as Customer Experience and Process Improvement Mindset at Black Diamond Group Inc., a company with 31 employees, based in Peabody, Massachusetts, United States. AeroLeads shows a work email signal at newbalance.com, phone signal with area code 617, and a matched LinkedIn profile for Michelle Jacob.
Michelle Jacob previously worked as Customer Service Manager at Black Diamond Group Inc. and Customer Service Management and Administration at Oofos, Keurig, Welchs And Salem State University. Michelle Jacob holds Ba from Salem State University.
Company email context
Email format at Black Diamond Group Inc.
This section adds company-level context without repeating Michelle Jacob's masked contact details.
{first}.{last}@newbalance.com
86% confidence
AeroLeads found 1 current-domain work email signal for Michelle Jacob. Compare company email patterns before reaching out.
Profile bio
About Michelle Jacob
Michelle Jacob is a Customer Experience and Process Improvement Mindset at Black Diamond Group Inc.. She possess expertise in footwear, merchandising, sportswear, apparel, management and 15 more skills.
Listed skills include Footwear, Merchandising, Sportswear, Apparel, and 16 others.
Current workplace
Michelle Jacob's current company
Company context helps verify the profile and gives searchers a useful next step.
Black Diamond Group Inc.
4 roles
Michelle Jacob work experience
A career timeline built from the work history available for this profile.
Customer Service Management And Administration
Oofos, Keurig, Welchs And Salem State University
Support and management roles in service and administration for footwear and beverage industries
Mar 2021 - Mar 2023
Coordinator, Field Sales Systems And Communications
B2B Sales Administrator, Sales Rep Communications, Training and Onboarding
Nov 2016 - Jan 2021
Ecommerce Customer Service Manager
Planetshoes.Com
Managed the E-commerce service and order management team for PlanetShoes.com. Built performance metrics, improved customer satisfaction and drove process improvements and efficiencies. Performed system architecture for Zendesk and LiveChat and Everest ERP for customer services.
Mar 2014 - Mar 2016
Team & coworkers
Colleagues at Black Diamond Group Inc.
Other employees you can reach at bdfire.com. View company contacts for 31 employees →
MT
Michael Teixeira
Colleague at Black Diamond Group Inc.
Sudbury, Massachusetts, United States, United States
View →
KR
Katrina Russell
Colleague at Black Diamond Group Inc.
Woburn, Massachusetts, United States, United States
View →
AM
Allison Meyer
Colleague at Black Diamond Group Inc.
Waltham, Massachusetts, United States, United States
View →
KR
Kareane Rosario
Colleague at Black Diamond Group Inc.
Greater Boston, United States
View →
CJ
Colleen Jones
Colleague at Black Diamond Group Inc.
Greater Boston, United States
View →
JS
Jeff Scarlett
Colleague at Black Diamond Group Inc.
Seattle, Washington, United States, United States
View →
JS
Jeff Swartz
Colleague at Black Diamond Group Inc.
Woburn, Massachusetts, United States, United States
View →
CC
Carroll Councilman
Colleague at Black Diamond Group Inc.
Tustin, California, United States, United States
View →
SW
Sheldon W.
Colleague at Black Diamond Group Inc.
Memphis Metropolitan Area, United States
View →
KP
Kristen Peters
Colleague at Black Diamond Group Inc.
United States, United States
View →
Michael Teixeira
Colleague at Black Diamond Group Inc.
Sudbury, Massachusetts, United States, United States
View →
KR
Katrina Russell
Colleague at Black Diamond Group Inc.
Woburn, Massachusetts, United States, United States
View →
AM
Allison Meyer
Colleague at Black Diamond Group Inc.
Waltham, Massachusetts, United States, United States
View →
KR
Kareane Rosario
Colleague at Black Diamond Group Inc.
Greater Boston, United States
View →
CJ
Colleen Jones
Colleague at Black Diamond Group Inc.
Greater Boston, United States
View →
JS
Jeff Scarlett
Colleague at Black Diamond Group Inc.
Seattle, Washington, United States, United States
View →
JS
Jeff Swartz
Colleague at Black Diamond Group Inc.
Woburn, Massachusetts, United States, United States
View →
CC
Carroll Councilman
Colleague at Black Diamond Group Inc.
Tustin, California, United States, United States
View →
SW
Sheldon W.
Colleague at Black Diamond Group Inc.
Memphis Metropolitan Area, United States
View →
KP
Kristen Peters
Colleague at Black Diamond Group Inc.
United States, United States
View →
5 education records
Michelle Jacob education
Coursework Towards Customer Experience Certificate
Cx University
Education record
Education record
Notheastern University Online
Education record
Peabody High School
FAQ
Frequently asked questions about Michelle Jacob
Quick answers generated from the profile data available on this page.
What company does Michelle Jacob work for?
Michelle Jacob works for Black Diamond Group Inc..
What is Michelle Jacob's role at Black Diamond Group Inc.?
Michelle Jacob is listed as Customer Experience and Process Improvement Mindset at Black Diamond Group Inc..
What is Michelle Jacob's email address?
AeroLeads has found 1 work email signal at @newbalance.com for Michelle Jacob at Black Diamond Group Inc..
What is Michelle Jacob's phone number?
AeroLeads has found 1 phone signal(s) with area code 617 for Michelle Jacob at Black Diamond Group Inc..
Where is Michelle Jacob based?
Michelle Jacob is based in Peabody, Massachusetts, United States while working with Black Diamond Group Inc..
What companies has Michelle Jacob worked for?
Michelle Jacob has worked for Black Diamond Group Inc., Oofos, Keurig, Welchs And Salem State University, Puma North America, and Planetshoes.Com.
Who are Michelle Jacob's colleagues at Black Diamond Group Inc.?
Michelle Jacob's colleagues at Black Diamond Group Inc. include Michael Teixeira, Katrina Russell, Allison Meyer, Kareane Rosario, and Colleen Jones.
How can I contact Michelle Jacob?
You can use AeroLeads to view verified contact signals for Michelle Jacob at Black Diamond Group Inc., including work email, phone, and LinkedIn data when available.
What schools did Michelle Jacob attend?
Michelle Jacob holds Ba from Salem State University.
What skills is Michelle Jacob known for?
Michelle Jacob is listed with skills including Footwear, Merchandising, Sportswear, Apparel, Management, Cross Functional Team Leadership, Sporting Goods, and Leadership.
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