James Hall Email & Phone Number

Dallas, TX, US

Dallas, Texas, United States

IT Analyst, Core Infrastructure & Operations

Dallas, Texas

Richardson, TX

• Onsite escalation support Service Now ticket queue system supporting 2,500+ users at Blue CrossBlue Shield Richardson headquarters with issues ranging from security (Bitlocker, RSA and VPN, AD),VDI (Citrix VM) to asset.
• Member of the HCSC's TIDE team (Technical Infrastructure Development Expansion) and MAC team(Move, Add, Change) with regards to ITG tasks in infrastructure and print services.
• Responsible for technical asset management and providing upper management SLA andperformance reports from ServiceNOW ticket queue.

Parker, TX

Provided onsite trial and litigation support services for lawyers and large law firms including trial site logistics, trial budget development and analysis, war room setups and 24/7 support for the trial’s duration.

Plano, TX

Supported Intel’s Security’s Large Enterprise customer base with a focused mastery of several core McAfee products. Provided over the phone and remote access for ePO support, troubleshooting and instructions, SQL queries/scripts to identify and repair database issues and diagnose and address Server to Client communication issues, Policies and.

Plano, TX

Provided 1st Tier technical support for McAfee's business-level (Gold) customers including product resolutions, documented issues, handled malware triage and sample collection for submission to McAfee Labs for remediation.-Employee of the month, March 2012.

Hayward, CA

Provided 1st and 2nd tier MAC/PC support and troubleshooting for software/hardware issues for all of Mervyn’s 175+ retail stores and 10,001+ employees and vendors including POS retail systems utilizing the BMC Remedy Service Desk system to track issues.-Developed three-screen display showing real-time metrics using QuickCOM Vitals Dashboard.

San Francisco Bay Area

Subcontracted to provide onsite support, migration of local domain accounts, SCCM deployments, PC reimaging and VPN deployment and respond to customer escalations for multiple Fortune 500 companies including Adobe, Phillips, Yahoo, SanDisk and Mervyn's -Offered a permanent position by Mervyn’s®.

San Francisco Bay Area, CA

Supported three busy FedEx Kinko's copy centers including installation, upgrading and restoring POS and Production equipment, applying patches, bundles, and maintenance/service packs when needed to maintain reliable technical systems.

Dallas-Fort Worth, TX

Developed and designed web sites to match client’s needs and budget restraints, Implemented of streaming and on-demand audio and video, 360° panoramic images and presentations using while using dynamic elements including: Dynamic HTML (DHTML), CSS, Flash, Java, JavaScript, PHP and ASP.

Associate Of Applied Arts, Multimedia And Web Development

AIIC Merit Awarded for Scholarship Excellence

Bachelor Of Science - Bs, Advertising