Mac Jankov Email & Phone Number

New York City Metropolitan Area

United States

Manhattan, New York, United States

100 Park Ave

Greater New York City Area

Respond to end users service calls/requests in a timely mannerDiagnose and troubleshoot support issues related to end user hardware equipmentSetup, configure and maintain users’ and functional accounts, distribution groups and handling password issues.Setup/troubleshoot/maintain end users’ profilesProvide technical assistance and guidance for groups or individual users locally or remotely when neededMaintain the hardware and software availability to ensure business… Show more Respond to end users service calls/requests in a timely mannerDiagnose and troubleshoot support issues related to end user hardware equipmentSetup, configure and maintain users’ and functional accounts, distribution groups and handling password issues.Setup/troubleshoot/maintain end users’ profilesProvide technical assistance and guidance for groups or individual users locally or remotely when neededMaintain the hardware and software availability to ensure business continuity.Participate in software and hardware inspections, and provide technical evaluation and recommendations.Proactively optimize IT devices with proper configuration items managementAssist in writing manuals and documentation.Communicate effectively throughout the lifecycle of incident/Request with proper handover and escalation procedure using the ITSM toolEnsure that all attended calls are logged, updated and closed properlyAssist in Material Requests (MR’s) preparation and technical evaluation and follow up until receiving the itemsFunction as acting supervisor when requiredAttend or assist technicians and engineers for complicated technical issues, calls from VIP and sensitive usersParticipate in improving IT Service Policies, Processes and workflows as required.Participate/assist higher IT management (Team Leader/Supervisor/Head of Section/ Department Manager) in writing Request For Proposals related to the section needsPrepare reports about technical problems and general reports relevant to the job and submit it to superiors.Researches for new technology and solutions that can be applied in Al Jazeera Network to improve our level of support and Research the marketplace for best IT equipmentCoach and train new employees within the section.Manage/assist in projects related to IT Client services sectionPerform other duties relevant to the job as requested by superiorsProvide technical support services to cover events inside and outside the country Show less

New role, Networking Admin, backups and restores, security, mail security, active directory, network shares and security, servers maintenance and up keep and much more...Still acting as a Sr. Help Desk AnalystSupport and information for all computer, telephone and training services are available by contacting Active's End user Support Center. Support Staff is a team of skilled professionals dedicated to upholding our standard of providing Excellence in End User Support. I provide… Show more New role, Networking Admin, backups and restores, security, mail security, active directory, network shares and security, servers maintenance and up keep and much more...Still acting as a Sr. Help Desk AnalystSupport and information for all computer, telephone and training services are available by contacting Active's End user Support Center. Support Staff is a team of skilled professionals dedicated to upholding our standard of providing Excellence in End User Support. I provide users with timely and accurate delivery of service information and u=ensuring end user satisfaction and productivity. Proactively resolve issues and act as first line of contact for our employees. Show less

Maintenance of Student’s Computers and Machines in Computer Lab for Computer Science Major’s with Windows and Unix Operating system, solving problems with Software, Hardware, Server, Network Printers, and related equipment. Setting and maintaining accounts for remote access and providing support for all machines on Campus. Also I have been fixing Students Computer’s off duty for the past 5-6 years problems involving Viruses, Software issues, Hardware issues as well as Network issues and… Show more Maintenance of Student’s Computers and Machines in Computer Lab for Computer Science Major’s with Windows and Unix Operating system, solving problems with Software, Hardware, Server, Network Printers, and related equipment. Setting and maintaining accounts for remote access and providing support for all machines on Campus. Also I have been fixing Students Computer’s off duty for the past 5-6 years problems involving Viruses, Software issues, Hardware issues as well as Network issues and system configuration. Show less

I designed a website for the school.