Mari Jose Arreguín Email & Phone Number

Mexico

Mexico City, Mexico

Ciudad De México, México

México

• Managing Team Leads (CSAT and Sales coaches)• Follow-up on action plans presented to increase sales.• Present quarterly and weekly results as well as next steps to theclients.• Ensure training and quality continuous improvement plans adaptto the operation's needs.• Provide operation with reports that provide visibility on the areasof opportunity on key performance indicators.

México

• Team management as well as administration and analysis of financial metrics.• Results oriented to take immediate action on metrics that affect the business and the platform.• Analyze the operation performance to a financial level and execute action plans to improve results.• Be involved with other business areas ensuring achieving goals on both productivity and profitability.• Have a special focus on having clear communication with the team to ensure an excellent work environment.• Negotiate with the client and discuss their needs ensuring that their expectations are met.• Create a commitment with the client to strengthen the business relationship.

México

• Team management• Analysis of key performance indicators• Constant training for advisors based on the performancemanagement model• Punctual monitoring of the executives' opportunity areas.• Presentation of the results to the client, as well as the generationand execution of action plans that direct the team to the goals.

México

Ciudad De México