Boutique consulting company that specializes in helping small companies & municipalities move from the paper to digital age and achieve organizational goals through process improvements & enabling technologies that ensure secure data, optimize information sharing & sustain smarter, more cost effective decisions.Conduct comprehensive needs assessments on clients and research applicable governing laws & regulations to ensure compliance. Analyze/redesign outmoded processes/systems and identify appropriate technology & vendors to improve functionality and ensure improved organizational efficiencies & productivity. An example of a long time client includes:South Palos Sanitary District, 2009-Present•Business AnalystConducted comprehensive needs assessment, designed new future state and roadmap, detailed new system requirements and researched applicable governing laws & regulations to ensure compliance. Analyzed/redesigned outmoded processes/systems and identified appropriate technology & vendors to improve functionality and ensure improved organizational efficiencies & productivity. •Process ImprovementImproved permit compliance 90% by evaluating historical data and improving internal and external communication of the permit process. Developed intergovernmental agreements with 10 Federal/State/local agencies to facilitate sharing of data. •Project ManagerLed the design and development of custom Geospatial Information System to utilize data from 20 internal/external sources.Converted 15 internal processes from paper to digital format.Enabled/Managed transition to industry leading accounting system.

Global leader in the consumer electronics industry; $25 billion in revenue; 25,000 employees worldwide. Promoted to Project Manager/Business System AnalystLed supporting projects for automation of operational processes and new products, responsible for 350+ new product launches. Worked closely with Operations, procurement, manufacturing & customer service to define business requirements, functional specifications, coordinate all testing efforts and manage projects. Utilized understanding of the internal databases and system interfaces to implement solutions. Earned MS in Industrial Technology & Operations while in position. Reported to Senior Director, Service & Parts Group.• Business Analyst/Project Manager Supported business operations by providing analysis of business processes, data and IT systems to improve/enhance operations.  Reviewed operational workflows, identified problems, gaps and solutions, performed business process mapping, and worked with all departments to develop the improvements and enhancements. • Operational Excellence Reduced service training delays 25% caused by product design changes using 5Y Decreased call center volume 90% due to service documentation errors Enhanced Service Parts rated life accuracy 20% by analyzing multiple data sets Improved National Service Pricing accuracy 15% based on Service Channel data Shrank service documentation proofing errors 80% by converting to a digital process• Inventory Control Increased inventory fill rate to 98.4% using ABC method of inventory control Improved initial parts forecasting 45% by analyzing multiple data sets.  Reduced inventory levels 18% by liquidating slow moving SKU’s. • Channel Development Led team of 20 that created a new factory service channel to support VARs Developed/Negotiated/Documented workflow with 21 departments Identified / Resolved 17 Gaps in communication Expedited/Reviewed over 60 performance issues

Technical Analyst, Service & Parts Group, 1995-2003While earning a Bachelor of Science degree, responsible for all aspects of field service training.• Training Created 50 Field Service training courses for new products Proof read 200 draft and final version service manuals Delivered 50 instructor led trainings to trainers from each region• Technical Support Provided 3rd Tier support for 100’s of requests from Service Channel Call Centers Created/Published 100’s of Service Bulletins to Service Channel Extranets Obtained and posted 100’s of MSDS sheets to the company website Managed communication between 100’s of tiger teams and factory

Manufacturer of automation equipment for the injection modeling industry. $1.5 billion in revenue; 800 employees worldwide.Robotics Engineering Supervisor 1993 – 1995Promoted to Supervisor - responsible for the successful completion of End of Arm Tooling for Cartesian robots used in injection molding. • Process Improvement Reduced out of spec tool design issues 70% by creating test jigs Decreased tooling electrical issues 90% by setting limits on sensors per tool and robot model• Production Control Improved production flow 60% by requiring engineers to physically confirm BOM stock prior to releasing design to production Decreased expedited vendor orders 45% due to BOM parts inventory issuesRobotics Engineer 1990 – 1993 Designed and developed robotic systems for custom applications in the plastics (injection molding) industry resulting in 50 new state-of-the art systems annually. Constructed prototype units from blueprints, schematics, specifications and other criteria; performed testing and implemented modifications on time and budget. Implemented complex electrical, pneumatic, electronic/sensor systems and components that were critical to the successful operation of the robotic systems.

Worked at two consumer electronics companies obtaining my initial industry experience while simultaneously attending night school.