Michael Conroy Email & Phone Number

www.conroyconsulting.com

• Boutique consulting company that specializes in helping small companies & municipalities move from the paper to digital age and achieve organizational goals through process improvements & enabling technologies that.
• Business AnalystConducted comprehensive needs assessment, designed new future state and roadmap, detailed new system requirements and researched applicable governing laws & regulations to ensure compliance..
• Process ImprovementImproved permit compliance 90% by evaluating historical data and improving internal and external communication of the permit process. Developed intergovernmental agreements with 10.
• Project ManagerLed the design and development of custom Geospatial Information System to utilize data from 20 internal/external sources.Converted 15 internal processes from paper to digital format.Enabled/Managed.

Romeoville IL

• Global leader in the consumer electronics industry; $25 billion in revenue; 25,000 employees worldwide. Promoted to Project Manager/Business System AnalystLed supporting projects for automation of operational processes.
• Business Analyst/Project Manager Supported business operations by providing analysis of business processes, data and IT systems to improve/enhance operations.  Reviewed operational workflows, identified problems.
• Operational Excellence Reduced service training delays 25% caused by product design changes using 5Y Decreased call center volume 90% due to service documentation errors Enhanced Service Parts rated life accuracy.
• Inventory Control Increased inventory fill rate to 98.4% using ABC method of inventory control Improved initial parts forecasting 45% by analyzing multiple data sets.  Reduced inventory levels 18% by liquidating.
• Channel Development Led team of 20 that created a new factory service channel to support VARs Developed/Negotiated/Documented workflow with 21 departments Identified / Resolved 17 Gaps in communication.

Romeoville Illinois

• Technical Analyst, Service & Parts Group, 1995-2003While earning a Bachelor of Science degree, responsible for all aspects of field service training.
• Training Created 50 Field Service training courses for new products Proof read 200 draft and final version service manuals Delivered 50 instructor led trainings to trainers from each region
• Technical Support Provided 3rd Tier support for 100’s of requests from Service Channel Call Centers Created/Published 100’s of Service Bulletins to Service Channel Extranets Obtained and posted 100’s of MSDS sheets.

Wood Dale IL

• Manufacturer of automation equipment for the injection modeling industry. $1.5 billion in revenue; 800 employees worldwide.Robotics Engineering Supervisor 1993 – 1995Promoted to Supervisor - responsible for the.
• Process Improvement Reduced out of spec tool design issues 70% by creating test jigs Decreased tooling electrical issues 90% by setting limits on sensors per tool and robot model
• Production Control Improved production flow 60% by requiring engineers to physically confirm BOM stock prior to releasing design to production Decreased expedited vendor orders 45% due to BOM parts inventory.

Worked at two consumer electronics companies obtaining my initial industry experience while simultaneously attending night school.

Ms, Industrial Technology And Operations, Graduated With Honors

Founded in 1890, Illinois Institute of Technology (IIT) is a private university with more than 7,850 students, from 94 countries and all.

Bs, Manufacturing Technology And Management, Graduated With Honors

Associates Degree, Electronics With Specialization In Analog/Digital Circuitry And Microprocessors

DeVry University is a proprietary institution that was founded in 1931. It has a total undergraduate enrollment of 60,000. DeVry.