Michael Davis Email & Phone Number

Scottsdale, Az

As a member Nextiva’s on-boarding team I help customers to set up their new phone system, incorporate new features and implement new services, by providing configuration advice, training, and problem resolution throughout the setup and installation process. I enjoy maintaining relationships with clients and providing amazing service. I am passionate about helping people while constantly learning new processes.I feel the best way for our clients to succeed, is in my exceeding their expectations throughout the installation and setup process. I work directly with customers before, during and after their installation, promptly assisting them with the initial setup and configuration of their new Nextiva services. I assist with equipment implementation, porting of phone numbers from their previous provider, and make sure that clients are getting the most out of their Nextiva products and services.My responsibilities as a Nextiva Enterprise Project Manager: Interview the client to discover the details of their network, users, devices, features and call flow Follow Nextiva's on-boarding process; meeting deadlines, SLAs and ensuring the client’s expectations are met during the entirety of the on-boarding process Answer inbound calls and perform troubleshooting steps to resolve client issues Help clients fully implement their telephone system, services, activate equipment and software Assist clients in porting their numbers from a previous provider to Nextiva Meet or exceed productivity metrics while enhancing the client experience Resolve immediate escalations to ensure client satisfaction Manage the client's Nextiva phone system implementation from introduction to project completion and hand off to the client's account manager During this project management period we are Nextiva's ambassadors to the client, helping them to understand the value, flexibility and power of Nextiva's VOIP platform

Phoenix Metropolitan Area

My responsibilities included:• Creating a marketing plan that increased leads to sales division by 25% per year• Website development and Website maintenance of 3 to 4 sites concurrently• Landing page creation using HTML, WordPress, LeadPages. Greenrope, Hubspot and other tools• E-mail marketing (including managing /segmenting lists of contacts in excess of 80,000 contacts) using Infusionsoft / Greenrope / ACT! e-mail automation systems• Online marketing - maintaining tight integrations of WordPress / Infusionsoft / Hubspot / Greenrope and ACT! tools• I used Facebook/Instagram ads, Google AdWords, and Twitter Ads, to increase brand awareness & increase traffic exponentially to our landing pages and websites. Creating many additional lead opportunities for our sales teams.• For the past two years I have been very focused on the Infusionsoft environment, creating very successful Infusionsoft campaigns and training to use this innovative tool and it's many integrations including PlusThis, FeedBolt (Newsletter Automation), WordPress and GoToWebinar, etc.• Direct mail marketing (including the creation of these materials using the Adobe suite of products)• Using SEO and SEM I built brand awareness and top search engine results for our three firms, keeping all three firms constantly listed on page one of Google and other search engines• Constant communication and collaboration with our affiliates• Daily and weekly analytical reporting (Google Analytics, and proprietary analytics)• Vendor relations (Website developers, Contact list suppliers, Content creation, Video production)• Online Video Marketing I created a video series for each company. I created these videos, being the videographer, director and editor. I then created the web pages for the series, built YouTube and Vimeo pages to promote these videos and made sure each page had proper SEO and promotion• Responsible for managing large database of marketing materials

16Th Street And University Phoenix, Az

My responsibilities included:• Payroll for 125 employees• Constant Communications with Sales/Estimating Management• Responsibility for reporting all daily activities in Human Resources• Responsible for Keeping Employee timesheets updated• Maintaining Company marketing materials• Responsible for managing large database of estimating documents

Tempe, Az

My responsibilities included:• Working with Senior Citizens to find the best insurance and financial products for their unique situations• Constant Communications with Sales Management• Responsibility for reporting all daily activities to Sales Management• Responsible for continuing education to keep my licenses current.• Using creative thinking to meet customers changing needs• Maintaining Company and Centers for Medicare & Medicaid Services associated paperwork• Constant contact with headquarters via many different types of electronic communications.

Through several mergers I was offered these opportunities:• Worked as inside sales (Client Advocate) for top tier HP9000 Unix resellers.• Coordinated with Avnet's TECenter to create create computer hardware and software solutions for our resellers.• Maintained a 25 million dollar per year sales budget for my desk.• Provide technical sales support to our field sales team and our clients.• Sales proposals involved research, competitive costing and system recommendation to provide a product specifically suited to an individual company’s needs.• Maintained my HP Openview specialist rating and brought this expertise to Avnet, helping to grow this division.• Worked with 400 HP9000 resellers to help them achieve their HP Openview certifications.• Took the option to transition to Cisco Enterprise Networking sales to end users.• Now selling directly to end users I had to completely change how I interfaced with clients, becoming their first line of technical sales support.• Thoroughly enjoyed this position until our division was merged out to become Calence/Insight

Phoenix, Arizona Area

• Self taught knowledge of several versions of UNIX, DOS, MS-Windows, Macintosh and X-Windows operating environments with limited or no supervision.• Coordinating with the sales department to create unique computer hardware and software solutions.• Provide management and sales with support.• Provide technical support to our clients.• When the company changed focus to sell and support HP9000 UNIX mini systems, I became the head of the sales department.• Sales proposals involved research, competitive costing and system recommendation to provide a product specifically suited to an individual company’s needs.• In this position, my knowledge of Hewlett-Packard and its resources grew to a very high level. • Involved in creating one of the southwest's top HP Openview (Network Monitoring/Management) resellers.• Clients included Honeywell-IAC, Litton Electronic Devices, Lockheed-NASA, US West, Pyxis Corporation (Cardinal Health Systems) and several other medium to large companies.

General Ed

Business Organization And Management Technical Skills

Education record

Accounting and case Tools sales Training; · Rockford Fosgate - System Design -- The Rockford Way

Education record