Mark Henriksen Email & Phone Number

Beaverton, Oregon, United States

Bend, Oregon, United States

• Order processing through Microsoft Office Dynamics
• Manage Amazon marketplace sales through vendor central
• Sales order creation verifying pricing, terms, and shipping methods
• Track customer needs and warranty claims via Zendesk tickets
• Analyze customer satisfaction via CSAT and NPS
• Manage direct website sales via Quivers

Tangent, Oregon, United States

• Developed new business plans to maximize sales and profitability
• Collaborated with other industry and research professionals to solve complex problems
• Managed employees by creating daily work schedules, and clearly communicating company goals
• Used teamwork employees and contracted labor to ensure all productivity goals were met
• Helped organize industry trade shows, set up company booth and exhibit
• Worked with management to create long term goals to work towards

Portland, Oregon, United States

• Managed calendars, voicemails, and mail for multiple executives on different schedules and management areas.
• Coordinated meetings and events and ensured that all items critical to the business are on the executives’calendar in a timely manner.
• Created professional presentations with graphics, charts, and tables using Keynote and PowerPoint.
• Prepared reports, summaries, and replies to inquiries while maintaining a high level of confidentiality.
• Used Microsoft Office and Macintosh programs such as Excel and Word to manage files and records, designforms, and perform other office procedures.
• Used Microsoft Office programs such as Excel and Word to manage files and records, design forms, and other office procedures.

Orlando, Florida, United States

• Worked with patients to verify insurance benefits and eligibility.
• Advised patients on alternative payment options for those who did not have insurance coverage.
• Collected payments via cash, credit, check, or wire transfer to satisfy outstanding bills.
• Counseled customers on income-based payment plans and establish a plan of action moving forward on delinquent bills.
• Filed and organized confidential medical and financial records while adhering to HIPPA guidelines.
• Prepared, copied, and emailed nightly reports for other shifts and management.

Sherwood, Oregon, United States

• Coordinated the preparation of operating reports such as budget expenditures, statistical reports, or performance measures.
• Solved operational problems for example supervision, staffing, budgeting, equipment and employee transfers, and space management.
• Was responsible for leading myself, crew members, and equipment operation as well as ensuring that all assigned projects are well-maintained and well-executed.
• Provided operational support for projects and provided assistance to other teams as needed
• Researched and obtained information to help plan and ensure follow-through of assigned tasks.
• Answered questions from team members, supervisors, and the general public.