Mark Henriksen Email & Phone Number

Beaverton, Oregon, United States

Bend, Oregon, United States

• Order processing through Microsoft Office Dynamics • Manage Amazon marketplace sales through vendor central• Sales order creation verifying pricing, terms, and shipping methods• Track customer needs and warranty claims via Zendesk tickets• Analyze customer satisfaction via CSAT and NPS• Manage direct website sales via Quivers• Utilize vendor integration portals for sales forecasting and inventory management• Process credit and rebills for mis-ships, or incorrect pricing• Create inbound warehouse receipts for return inventory• Use Salesforce Customer Relationship Management software• Analyze inventory levels and create available-to-sell reports for dealers• Collaborate with accounts to determine preseason and at-once orders• Manage and process drop ship accounts and orders• Audit Return Merchandise Authorization inventory• Maintain excellent email and phone correspondence with accounts and individual customers• Manage logistics for order fulfillment using third-party shipping services (3PS)• Use vendor routing guides to manage purchase order logistics to individual account needs• Use point-of-sale software, eBiz, to process credit card payments and issue refunds• Provide outstanding customer service to people who call, chat or email with any questions or concerns.• Practice sustainability by offering alternatives to discarding broken and worn out product.• Troubleshoot customer and commercial account problems quickly and efficiently.• Counsel customers and commercial accounts through the product catalog to find the best fit for their needs• Performed budget management tasks such as monitoring company performance against estimates and helped to prepare annual budgets.• Worked in a fast paced environment with little to no supervision to quickly and accurately complete tasks.• Maintained excellent communication with team and executives via Zoom and Teams.• Edited, reviewed, and formatted internal and external documents and correspondence.

Tangent, Oregon, United States

• Developed new business plans to maximize sales and profitability• Collaborated with other industry and research professionals to solve complex problems• Managed employees by creating daily work schedules, and clearly communicating company goals• Used teamwork employees and contracted labor to ensure all productivity goals were met• Helped organize industry trade shows, set up company booth and exhibit • Worked with management to create long term goals to work towards• Composed written and verbal reports and presentations to ensure management and employees were all receiving the same information clearly• Analyzed inventory and production to create sales forecasts and operating budgets • Ensured that all operational areas of the company were running smoothly and were planning for future needs and concerns. • Attended continuing education classes to stay up to date on industry updates• Worked with accounting team to ensure the appropriate financial future was being planned for• Actively created schedules for employees and outside contractors• Developed and maintained reporting of activities• Managed on-site and off-site teams• Provided on-going coaching and training to employees• Effectively managed multiple development projects, met deadlines, and reprioritized as needed.• Organized expense account reimbursements and booked travel for self and other employees.• Fostered a diverse and inclusive team of employees with a strong work ethic and attention to detail.• Took initiative to seek out and identify problems and areas in need of improvement, developed actionable plansfor management and employees.• Maintained accurate inventory of all products, coordinated movement of equipment and product as needed.

Portland, Oregon, United States

• Managed calendars, voicemails, and mail for multiple executives on different schedules and management areas.• Coordinated meetings and events and ensured that all items critical to the business are on the executives’calendar in a timely manner.• Created professional presentations with graphics, charts, and tables using Keynote and PowerPoint.• Prepared reports, summaries, and replies to inquiries while maintaining a high level of confidentiality.• Used Microsoft Office and Macintosh programs such as Excel and Word to manage files and records, designforms, and perform other office procedures.• Used Microsoft Office programs such as Excel and Word to manage files and records, design forms, and other office procedures.• Prepared special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources.• Assisted with executive administrative details, often of a confidential nature.• Help the director of development, and development managers complete applications for submittals• Demonstrated flexibility and agility, managing schedule conflicts and providing excellent follow-through.• Retrieved older medical records as required and provided them to authorized personnel• Assisted department directors with the timely filing of confidential student mental health records and reports• Provided status updates on work to managers, and performed accurate data entry to track analytics.• Managed a multi-line phone system and directed callers to the appropriate number or answered questions directly as needed.• Scheduled appointments for callers with the appropriate offices while providing excellent customer service.• Provided input on the hiring of new employees and provided initial office training for new hires.• Maintained schedules for 5 executives, maintaining flexibility to accommodate rapid changes.• Oversaw a large university email system, and respond to all emails in a timely and professional manner.

Orlando, Florida, United States

• Worked with patients to verify insurance benefits and eligibility.• Advised patients on alternative payment options for those who did not have insurance coverage.• Collected payments via cash, credit, check, or wire transfer to satisfy outstanding bills.• Counseled customers on income-based payment plans and establish a plan of action moving forward on delinquent bills. • Filed and organized confidential medical and financial records while adhering to HIPPA guidelines.• Prepared, copied, and emailed nightly reports for other shifts and management.• Documented in detail all patient encounters and kept accurate data entry logs of all payments and financial forms.• Worked with corporate technical support to troubleshoot hardware and software issues on hospital computers.• Greeted patients and checked them in and out while updating demographic and personal information• Screened patients for financial eligibility, confirmed healthcare coverage, and obtained insurance referrals & preauthorizations. • Maintained up-to-date medical terminology certifications in English and Spanish. • Collaborated with other departments as necessary to contribute to efficient workflow.• Brought issues, trends, and discrepancies to the attention of senior management.

Sherwood, Oregon, United States

• Coordinated the preparation of operating reports such as budget expenditures, statistical reports, or performance measures.• Solved operational problems for example supervision, staffing, budgeting, equipment and employee transfers, and space management.• Was responsible for leading myself, crew members, and equipment operation as well as ensuring that all assigned projects are well-maintained and well-executed.• Provided operational support for projects and provided assistance to other teams as needed• Researched and obtained information to help plan and ensure follow-through of assigned tasks.• Answered questions from team members, supervisors, and the general public.• Assisted in event planning and activities of major organizational initiatives and reviews. • Operated independently to meet the requirements of the leadership team and offers expertise to assist other functions within the organization.• Worked with management to develop plans of action and prioritize job site tasks.• Independently met job deadlines and worked with city inspectors to ensure code compliance and above-satisfactory results.• Prepared daily job reports and equipment information for office support staff and management.• Scheduled and conducted new hire orientation and onboarding process.• Prepared employee performance appraisals and merit recommendations• Set goals and standards of performance for team which were linked to business goals; used appropriate measurement methods to monitor progress.