I am responsible for the oversight of the Education Department of the multi-program East Windor campus.

I am a Department Head for one of LTI's technical departments, overseeing all aspects of the Automotive Technology program, From managing staff, facilities and resources, to advising students, to budgeting and compliance, I am responsible for the entire program.

Managed the Service Department for a mid-sized Volkswagen Dealership. Responsible for training and managing technicians, service consultants and support personnel. Developed marketing programs to increase AOR penetration, including advertising, direct mail and email. Developed a social media program to increase dealership visibility, and an accessory program to increase profitability. Led service department through warranty and customer satisfaction improvement program which resulted in being named a "Top Performing Dealer." Active member of the Connecticut Volkswagen Service Managers Council.

Responsible for operation of a twenty-five technician repair shop at the largest Audi dealer in the United States. Tracking and maintaining production levels, technician training requirements, and strict adherence to manufacturer's warranty standards. Charged with developing technicians to their fullest potential. Maintenance of shop facility, tools and equipment. Act as a liaison between the shop and service consultants. Roadtest vehicles for quality assurance. Maintain department to manufacturer standards regarding training, equipment and IT readiness. Assisted in developing a program to increase CSI over 10%. In February of 2007 moved to Assistant Service Manager of Volkswagen and Lamboghini franchise. Set up and equipped newly opening Lamborghini center. Increased Volkswagen CSI each month, while meeting financial goals. Reported directly to General Manager. Instituted a training program to meet VW certification standards and Business Performance goals.

Hired in June of 1998 as a Service Consultant for a busy Mercedes-Benz service department. Utilized my excellent customer relations skills to achieve outstanding CRI and sales. Responsible for quality assurance at Mercedes-Benz franchise. During the conversion of the department to an Advanced Production System, promoted to Production Manager. Responsible for all warranty operations and compliance, CRI scores and general productivity. Maintain and operate dealer computer systems, personal computers, LAN and dealer website. Coordinate training for technicians and service personnel. Act as assistant to service director. In June of 2002 promoted to Service Manager at Porsche franchise. Ran this department as sole consultant/manager. Responsible for adherence to budget and CSI standards. In January 2003, promoted to Production Manager of Audi franchise. Guided this growing store into Advanced Production, and implemented and maintained standards for 30%- annual growth over two consecutive years, while improving to a first in area CSI Score. Responsible for Fixed Department compliance to Audi Retail Capacity Standards. Heavily involved in marketing for the Service Department, developing direct marketing campaigns via mail and internet. Maintained website where clients could review vehicle service history and shop specials. Developed and ran the company's first Service Event uniting dealership, factory and owners club in Connecticut.

Provided excellent customer service for a discriminating clientele

Service Advisor/Client Relations in a large, fast paced, high-profile enviroment. Charged with maintaining excellent customer service while being able to handle an exceptionally fast-paced and high-stress enviroment. Required to be able to communicate client's needs to technical staff, and technical matters to clients.

Service Advisor in a busy domestic dealership. Required to provide excellent client relations and assure that work proceeds according to schedule. Dealing with clients in a high stress environment.

Sales Representative for an upscale domestic new car dealer. Required to sell new and preowned vehicles to a largely affluent and educated clientele. Maintained excellent customer service scores, and was a leader in product knowledge. Assisted in management of the department.

Performed all management functions in a busy, full-service casual restaurant, including staffing, payroll, inventory, menu development, marketing, food prep and floor supervision.

Supervised the In-room Dining department for a busy downtown hotel, including staffing, scheduling, training and operations. Performed duties as restaurant floor manager and hotel Manager on Duty. Served on the hotel Total Quality Management committee.