Maurice Mcdaniels Email & Phone Number

Israel

United States

Columbia, South Carolina Area

• Manage and oversee hardware and software transitions and related installations of IT equipment while coordinating support and customer service functions, working effectively in the configuration of applications, hardware, software, and servers.• Installed and maintained servers and workstations including adding/removing users and permissions through Active Directory.• Installed and maintained client networks and workstations, ranging from very small (3 workstations) to large (100+ workstations).• Assisted in physical installation of assets, including racking, cabling, and testing.• Performed infrastructure service implementations, performance analysis and optimization, monitoring, problem resolution, upgrade planning and execution, and process creation and documentation.• Supported Citrix Servers, published applications.• Managed Exchange client configuration using Microsoft Office Outlook 2010, 2013 & 2016.• Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring & Scheduling.• Provide guidance and leadership with respect to the diagnosis and resolution of issues and outages in response to incidents reported by customers, working efficiently and effectively to implement related solutions and minimize client downtime.• Provide Level 2/3 technical support using Remedy for end user’s in a self-directed manner that is focused on meeting team goals, SLA’s and the goals within Corporate IT.• Responsible for daily tracking/updating of asset inventory using Corporate IT Asset Vault and Service Now Asset tool.• Coordinate all IT initiatives with various sales department and warehouses to ensure corporate planning, purchasing, installation, and management of hardware and software (Lifecycle).

Columbia, South Carolina Area

• Responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction (Lifecycle).• Project leader for Windows 7 upgrade for all TD Banks in the SC and NC region.• Performed Tier II support on servers, workstations, and network printers.• Primary services including hardware maintenance, installation, network management, multi- vendor maintenance and software support.• Managed customer incidents as assigned.• Built working relationships with customers and develop informal communication channels with customer account at the local level.• Verified that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer’s requirement.• Managed IT inventory by recording asset service tags, proper E-waste disposal and software license per user request.• Designed an IT database using Microsoft Access to record bank owned products including laptops, workstations, monitors, IP phones, network printers, servers and switches.• Input, maintain, update, track and report on all IT assets throughout the asset life cycle.

Pure Power Technologies, Blythewood Sc

• Provided leadership, vision, and management to the IT department.• Performed system administration to 50 users using Active Directory in Windows Server 2003 environment.• Performed on-site analysis, diagnosis, and resolution of complex desktop problems for employees & associates, and recommend and implement corrective solutions.• Installed, configured, tested, maintained, monitored, and troubleshooted end-user equipment and software in order to deliver required SLA’s.• Implement user-training software applications.• Project Leader for the IT department for Cisco phone upgrade, Audio/ Video Installation and PC refresh.• Provided day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personnel.• Facilitated communications weekly for IT department, upper management, vendors and other technology resources within the organization.• Managed preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.• Oversaw the development, design, and implementation of new applications and changes to existing computer systems and software packages.• Responsible for the ordering, acquisition, inventorying, and disposition of hardware and software.• Maintained the integrity and continual operation of the IT network including the wireless networks.• Developed, reviewed, and certified all back-up and disaster recovery procedures and plans.• Identify opportunities to fully utilize unused or partially used IT hardware and software assets.

Blythewood Sc

• Deskside support (supporting end users at customer accounts) with regards to PC hardware and software.• Installation of all computer equipment/peripherals, including software applications/operating systems.• Relocate equipment; re-image hard drives, upgrades, trouble shooting, point-of-sale equipment installations/upgrades• Some cabling, and working with hubs, routers, and networks.• Point-of-sale related which means working at retail stores, military commissaries, and restaurants working on their store/restaurant systems (servers, cash registers, etc.)•On-Call support for multiple accounts•Provide ongoing support, assistance, and training for hardware

Master Of Business Administration (Mba), Management Information Systems, General, 3.45

Master Of Science (Ms), Information Systems

Ba, Information Technology

Associates, Computer Information Systems

Education record