Mark O'Grady Email & Phone Number

I lead the data team and work across the business to ensure we are leveraging our data to improve our products and customer service. I also lead our AI work which is currently focussed on new customer service solutions.Data stack: Fivetran, Dbt, AWS S3, GCP Bigquery, Lightdash.- Manage and maintain core data models used to surface key business metrics in a robust and accurate manner.- Led migration to new BI tool, increasing data engagement and reducing costs by over £50k.

I am responsible for data, analytics, and reporting throughout the business. This encompasses activities from data ingestion through to reporting & self-service analytics. I was hired to mature and grow the data function and now have a team delivering work to all business functions. Our data platform is built on GCP and uses Google Cloud Storage, Cloud Composer, Big Query, Data Studio & Looker. Key achievements:• Led the Looker rollout as our self-service reporting tool across the… Show more I am responsible for data, analytics, and reporting throughout the business. This encompasses activities from data ingestion through to reporting & self-service analytics. I was hired to mature and grow the data function and now have a team delivering work to all business functions. Our data platform is built on GCP and uses Google Cloud Storage, Cloud Composer, Big Query, Data Studio & Looker. Key achievements:• Led the Looker rollout as our self-service reporting tool across the business.• Moved the business up the analytics maturity curve and toward data-informed decision making. For example, I have introduced market basket analysis to our commercial teams to support their range reviews & customer journey analysis.• Set up Machine Learning initiatives to support customer segmentation & customer lifetime value.• Simplified & improved ELT pipelines.• Optimised daily data transformation, reducing processing size by over 70%.• Led the move from UA360 to GA4 and the implementation of consent mode to our GTM container.• Built strong working relationships with Travis Perkins Group data leadership, resulting in significant cost savings for products and a more comprehensive data roadmap for Toolstation. Show less

I led the Tableau team with the responsibility to develop dashboards and deliver insights to answer pressing business questions set by the executive leadership of the company. My role encompassed the end-to-end BI process, from requirements gathering to presentation of Tableau dashboards to senior executives. Key achievements:• Introduced a push to make Tableau the reporting tool of choice bringing in support from Tableau themselves & the information lab. We saw increased use of… Show more I led the Tableau team with the responsibility to develop dashboards and deliver insights to answer pressing business questions set by the executive leadership of the company. My role encompassed the end-to-end BI process, from requirements gathering to presentation of Tableau dashboards to senior executives. Key achievements:• Introduced a push to make Tableau the reporting tool of choice bringing in support from Tableau themselves & the information lab. We saw increased use of ~25%.• Built semantic layer for business to easily interrogate key datasets, for example student booking data.• Built data pipelines & reporting to support the Covid-19 pandemic response. This included showing rates of infection in areas around Unite properties, automating occupancy information for Public Health England and creating Emarsys email groups for communication (e.g. in building, staying at home, cancelled tenancy).• Worked with Microsoft to develop a proof-of-concept for automatic monitoring of building using Azure services.• Supported the data migration due to merger with Liberty Living inc. Show less

Bristol, United Kingdom

- Analysing customer behaviour across one of the UKs largest pension portfolios by building events tables, complex visualisations and machine learning models.- Understanding customer journeys for a number of core banking products to identify drop off rates and drive process improvement.- Use application data to describe use and recommend improvements for user experience on a new software product.- Built data lake to join internal operations data with external data… Show more - Analysing customer behaviour across one of the UKs largest pension portfolios by building events tables, complex visualisations and machine learning models.- Understanding customer journeys for a number of core banking products to identify drop off rates and drive process improvement.- Use application data to describe use and recommend improvements for user experience on a new software product.- Built data lake to join internal operations data with external data sources. This generated insights to help improve decisions across the business Show less

Member of the Business Intelligence & Analytics Practice.Project & roles:- Technical lead for new Business Intelligence Centre, reporting directly to COO.- Commercial modelling to support negotiation of multi-million pound contracts between government & industry- Workforce forecasting to identify key skills shortages for future strategic programmes

Bristol, United Kingdom

Key Projects: Project to standardise financial forecasting and reporting across an organisation, providing a key data feed to the customer on equipment activity costing. I have been involved in requirements capture, training and technical support as well as supporting the implementation of the tool across financial teams.Long term cost modelling support to a large procurement project. responsible for producing quarterly costing submissions for senior scrutiny. Ongoing support to… Show more Key Projects: Project to standardise financial forecasting and reporting across an organisation, providing a key data feed to the customer on equipment activity costing. I have been involved in requirements capture, training and technical support as well as supporting the implementation of the tool across financial teams.Long term cost modelling support to a large procurement project. responsible for producing quarterly costing submissions for senior scrutiny. Ongoing support to analyse new contracts and sensitivity analysis including schedule risk and cost growth due to foreign exchange or inflation. Show less

History, American Revolution, History Of Political Thought, 19Th Century Migration

Upper Second Class Honours.

Education record

Qualified CIMA accountant (CIMA Adv Dip MA)