Michael Sullivan Email & Phone Number

Chicago, Illinois, United States

Gong unlocks reality to help people and companies reach their full potential.The patented Gong Revenue Intelligence PlatformTM empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area. For more information visit www.gong.io.

Chicago, Illinois, United States

• Supported account managers in over 300 enterprise opportunities as a trusted advisor to both customers and internal teams.• Collaborated with product, sales, marketing, RFP, customer success, security, and other teams to act as the voice of the customer during platform development and ongoing customer support.• Delivered hundreds of tailored product demonstrations to new and current customers influencing $10mil potential ARR.• Developed demo and discovery resources and processes for other SCs and go-to-market professionals.

Chicago, Illinois, United States

• Develop partner program from scratch and coordinate all joint marketing campaigns.• Manage relationships with CRM, payment gateway, and fundraising platform partners.• Support contract development and agreements with the nonprofits and consultants along with identifying tasks and process, and creating the timelines.• Identify relevant industry trends as well as identify product and innovation needs based on client and industry feedback along with responding to RFPs with appropriate target audiences.• Track deliverables, follow-up, evaluation, documentation, and reporting for custom support consulting projects.• Liaise with in-house services to ensure proper contractual obligations fulfillment.

Chicago, Illinois, United States

• Assisted top 3 performing sales teams in 2020 across all 3 Blackbaud divisions:enterprise, commercial, and international, and excelled in a pre-sales organization serving the nonprofit market.• Supported Blackbaud's 2 largest product lines (Financial Edge and Raiser's Edge) with average deal size of $50K ($10K ARR) and largest deal size of $220K ($90K ARR).• Acted as a product SME for sales, business development, marketing, services, training, and product management.• Qualified >400 sales opportunities with current and prospective customers; and delivered ~200 product demonstrations of financial and CRM solutions for end users, directors, and C-level execs.• Documented client requirements and assisted ISV partners and internal product development to overcome functional gaps.

Chicago, Illinois, United States

• Served as the Delivery Lead for 3 product lines, encompassing the entire accounting portfolio.• Presented at 4 user conferences and 7 on-site trainings; onboarded and mentored 5 new instructors on content delivery.• Delivered content at regional trainings and conferences as well as edited material for new courseware.• Led virtual trainings for Blackbaud clients and staff, and traveled on site to deliver private trainings to enterprise customers.• Developed an understanding of nonprofit business needs including fund accounting.