Michael Sullivan Email & Phone Number

Chicago, Illinois, United States

Gong unlocks reality to help people and companies reach their full potential.The patented Gong Revenue Intelligence PlatformTM empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and.

Chicago, Illinois, United States

• Supported account managers in over 300 enterprise opportunities as a trusted advisor to both customers and internal teams.
• Collaborated with product, sales, marketing, RFP, customer success, security, and other teams to act as the voice of the customer during platform development and ongoing customer support.
• Delivered hundreds of tailored product demonstrations to new and current customers influencing $10mil potential ARR.
• Developed demo and discovery resources and processes for other SCs and go-to-market professionals.

Chicago, Illinois, United States

• Develop partner program from scratch and coordinate all joint marketing campaigns.
• Manage relationships with CRM, payment gateway, and fundraising platform partners.
• Support contract development and agreements with the nonprofits and consultants along with identifying tasks and process, and creating the timelines.
• Identify relevant industry trends as well as identify product and innovation needs based on client and industry feedback along with responding to RFPs with appropriate target audiences.
• Track deliverables, follow-up, evaluation, documentation, and reporting for custom support consulting projects.
• Liaise with in-house services to ensure proper contractual obligations fulfillment.

Chicago, Illinois, United States

• Assisted top 3 performing sales teams in 2020 across all 3 Blackbaud divisions:enterprise, commercial, and international, and excelled in a pre-sales organization serving the nonprofit market.
• Supported Blackbaud's 2 largest product lines (Financial Edge and Raiser's Edge) with average deal size of $50K ($10K ARR) and largest deal size of $220K ($90K ARR).
• Acted as a product SME for sales, business development, marketing, services, training, and product management.
• Qualified >400 sales opportunities with current and prospective customers; and delivered ~200 product demonstrations of financial and CRM solutions for end users, directors, and C-level execs.
• Documented client requirements and assisted ISV partners and internal product development to overcome functional gaps.

Chicago, Illinois, United States

• Served as the Delivery Lead for 3 product lines, encompassing the entire accounting portfolio.
• Presented at 4 user conferences and 7 on-site trainings; onboarded and mentored 5 new instructors on content delivery.
• Delivered content at regional trainings and conferences as well as edited material for new courseware.
• Led virtual trainings for Blackbaud clients and staff, and traveled on site to deliver private trainings to enterprise customers.
• Developed an understanding of nonprofit business needs including fund accounting.