Michelle S. Email & Phone Number

Cleveland, Ohio, United States

- Develop operational eCommerce strategies and execute all initiatives. These include short- and long-term objectives, customer metrics, and overall performance.- Manage the integrated marketing and website calendar.- Leverage date to identify, analyze, and report on trends and patterns to leverage this data for optimization of the website.- Develop weekly KPI and ROI site reporting and provide recommendations on overall improvements of KPIs.- Lead, manage, and execute tasks… Show more - Develop operational eCommerce strategies and execute all initiatives. These include short- and long-term objectives, customer metrics, and overall performance.- Manage the integrated marketing and website calendar.- Leverage date to identify, analyze, and report on trends and patterns to leverage this data for optimization of the website.- Develop weekly KPI and ROI site reporting and provide recommendations on overall improvements of KPIs.- Lead, manage, and execute tasks required to maintain the site including promotions, site content updates, merchandising, and product setup.- Review the site daily with a customer-first mindset; reacting to current business trends to drive conversion.- Partner with internal teams to understand product, key business objectives, and marketing initiatives.- Evaluate issues and effectively communicate technical and non-technical solutions to peers and customers in a timely manner.- Conduct final user testing and quality assurance processes. Collaborate and lead to ensure promotions, site enhancements, content are properly set up, and scheduled prior to launch.- Ensure the user experience is technically flawless and the brand is properly represented across the website,- Help develop dynamic customer campaigns, including emails, social posts, and promotion codes.- Coordinate with all Buying Teams on inventory flows and forecasting to improve fulfillment capabilities.- Accurately capture daily site analytics and ability to interpret data into trends and strategy; build out systems for analysis and reporting.- Manages the optimizations to navigation, collections, search, and website homepage.- Maintains and creates proper naming conventions of all products- Organizes working schedule for associate team members.- Manage the eCommerce strategy to grow market share and revenue in the long and short term.- Oversee order fulfillment team to ensure efficient processes and packaging to brand standards. Show less

Cleveland, Ohio, United States

- Oversees the fulfillment of eCommerce orders and lends support to the inventory team for shipping and receiving all orders.- Works with the sales team to manage and communicate order fulfillment updates and delays.- Collaborates with the Buyers to ensure all products are consistently photographed and uploaded to the eCommerce site in a timely manner with descriptions and sizing information.- Assists with optimizations to navigation, collections, search, and website homepage.-… Show more - Oversees the fulfillment of eCommerce orders and lends support to the inventory team for shipping and receiving all orders.- Works with the sales team to manage and communicate order fulfillment updates and delays.- Collaborates with the Buyers to ensure all products are consistently photographed and uploaded to the eCommerce site in a timely manner with descriptions and sizing information.- Assists with optimizations to navigation, collections, search, and website homepage.- Delivers high-quality, timely, and delightful customer experience. - Responsible for helping establish procedures and practices that improve the quality of implementation and communication between B2C and operations. - Responsible for keeping stock and ordering of shipping materials and will generate creative ideas to incorporate our mission statement into the customer facing shipping materials.- Streamlines shipping and handling, customer responsiveness, and coordination on customer “where is my order” questions and updates. - Provides direct support to the eCommerce Manager to drive solutions to support growth goals, processes, and quality improvements and oversees the functions of the team members.- Drives progress ensuring timely processing of orders and commitments by the Inventory team, while collaborating closely with the manager and all functional areas of the organization to drive process improvement and innovation within the Rock Hall organization. Show less

Cleveland, Ohio, United States

Wooster, Ohio

• Directed and oversaw client relations and directed apparel art design in the home office • Strategically marketed University Tee’s brand on campus to obtain and retain clientele• Studied current trends, consumer behavior, and industry competitors to meet monthly and yearly sales goals• Worked with a variety of student organizations at The College of Wooster to create custom apparel through University Tees.• Reached out to organizations and held meetings to build strong… Show more • Directed and oversaw client relations and directed apparel art design in the home office • Strategically marketed University Tee’s brand on campus to obtain and retain clientele• Studied current trends, consumer behavior, and industry competitors to meet monthly and yearly sales goals• Worked with a variety of student organizations at The College of Wooster to create custom apparel through University Tees.• Reached out to organizations and held meetings to build strong customer relationships both in person and remotely. • Maintained social media accounts on various platforms.• Tracked events for clients to ensure they receive apparel on time.• Achieved $500k+ in team sales in the 2020-2021 fiscal year. Show less

Ohio, United States

• Serviced 6 additional campuses outside the home campus with all the Campus Manager responsibilities. - Included Hillsdale College, Kenyon College, Oberlin College, University of Findlay, Ohio Wesleyan University, Otterbein University, & University of Pittsburgh - Bradford.

North Canton, Ohio

• Fulfilled orders for shipment domestically and internationally• Inventoried and quality checked new product• Worked closely with the co-owner of the company• Completed large scale charity projects resulting in $50,000 in donations within a 14 month period

North Canton, Ohio

• Greeted every customer with a helpful and friendly attitude, read and responded to customer cues • Explained DSW Rewards program and its benefits• Answered questions about merchandise and directed customers to appropriate products within the store•Completed transactions following DSW cash handling policies and register procedures•Unloaded trucks, placed merchandise on sales floor, maintained stockroom, and completed markdowns

• Scheduled office hours to assist students with questions about the course content• Worked closely with professor and other TA’s to promote group discussion

Uniontown, Ohio

• Aided in the lesson, taught young kids basics in piano playing, encouraged students to begin composing, made lesson plans, and helped the teacher manage lesson times.

Bachelor Of Arts - Ba, Psychology || Music Minor

Activities and Societies: Treasurer and Merchandise chair for Pi Kappa sorority, Greek Week Chair, Inter-Greek Council, Women’s Varsity.

High School Diploma

Activities and Societies: Women's Varsity Swimming (Sectional, District & State Qualifier), YMCA Swimming National Team, Concertmaster.