Michał Kuc Email & Phone Number

Cracow, Małopolskie, Poland

• Preparing comprehensive and detailed business reports for our clients.
• Supporting and troubleshooting both custom and OOTB solutions built on Microsoft Power Platform and SharePoint environments.
• Managing tickets from the external UK companies using Zendesk, ServiceNow and Remedy CRM systems.
• Advising WM Reply customers on the development of their solutions as well as discussing potential contract changes and extensions.
• Managing Microsoft Azure subscriptions and licenses.

Cracow, Małopolskie, Poland

• Performing every kind of application manual tests in order to effectively identify and classify any errors and bugs.
• Reviewing provided test cases as well as creating additional ones and adapting them to meet customer needs and achieve the best possible quality control results.
• Providing detailed documentation for all the test results.
• Creating needed work items within the Azure DevOps Board and managing them by assigning to proper users and forecasting needed time effort.

Cracow, Małopolskie, Poland

• Responsibility for the local IT part at the Krakow office
• Resolving different kind of incidents, changes and service requests related to the IT infrastructure.
• Supporting both Windows and macOS users.
• Providing and managing Autopilot enrollment based on Microsoft Azure solution and Jamf zero-touch deployment.
• Preparing and configuring IT hardware for employees.
• Remote assistance for other company teams

Kraków, Woj. Małopolskie, Polska

• Providing high quality 3rd line IT support both locally and remotely for multicultural users
• Handling incidents, requests and queries raised in accordance with SLA in ServiceNow
• Managing users, workstations, generic accounts and groups in Microsoft Active Directory
• Collaboration with internal departments and external companies to ensure proper functioning of the Company's IT systems
• Identifying and troubleshooting network problems
• Managing, testing and preparing all kinds of IT equipment for end user

Kraków, Woj. Małopolskie, Polska

• Financial and accounting services for individual and business clients in internal billing systems in the field of posting payments, refunds of overpayments, direct debits and other settlements.
• Verification of bank statements.
• Generation of turnovers and balance statement reports during the month-end closing process.

Kraków, Woj. Małopolskie, Polska

• Work in a team supporting the process of changing the vendor.
• Entering data into the database using company billing systems.
• Registration of outgoing correspondence in the internal system.

Wieliczka, Woj. Małopolskie, Polska

• Creating an IT portal based on WordPress.
• Website and discussion forum management.
• Writing news and articles related to Information Technology
• Co-creation of the examination system for students of IT schools
• Promotion of the project in social media