Michał Kuc Email & Phone Number

Cracow, Małopolskie, Poland

• Preparing comprehensive and detailed business reports for our clients. • Supporting and troubleshooting both custom and OOTB solutions built on Microsoft Power Platform and SharePoint environments. • Managing tickets from the external UK companies using Zendesk, ServiceNow and Remedy CRM systems. • Advising WM Reply customers on the development of their solutions as well as discussing potential contract changes and extensions. • Managing Microsoft Azure subscriptions and licenses.

Cracow, Małopolskie, Poland

• Performing every kind of application manual tests in order to effectively identify and classify any errors and bugs. • Reviewing provided test cases as well as creating additional ones and adapting them to meet customer needs and achieve the best possible quality control results.• Providing detailed documentation for all the test results.• Creating needed work items within the Azure DevOps Board and managing them by assigning to proper users and forecasting needed time effort.

Cracow, Małopolskie, Poland

• Responsibility for the local IT part at the Krakow office• Resolving different kind of incidents, changes and service requests related to the IT infrastructure.• Supporting both Windows and macOS users. • Providing and managing Autopilot enrollment based on Microsoft Azure solution and Jamf zero-touch deployment. • Preparing and configuring IT hardware for employees. • Remote assistance for other company teams• Troubleshooting and resolving end-user problems

Kraków, Woj. Małopolskie, Polska

• Providing high quality 3rd line IT support both locally and remotely for multicultural users• Handling incidents, requests and queries raised in accordance with SLA in ServiceNow• Managing users, workstations, generic accounts and groups in Microsoft Active Directory• Collaboration with internal departments and external companies to ensure proper functioning of the Company's IT systems• Identifying and troubleshooting network problems• Managing, testing and preparing all kinds of IT equipment for end user• Creating and maintaining positive image of IT Department by professional approach to given tasks and responsibilities

Kraków, Woj. Małopolskie, Polska

• Financial and accounting services for individual and business clients in internal billing systems in the field of posting payments, refunds of overpayments, direct debits and other settlements.• Verification of bank statements.• Generation of turnovers and balance statement reports during the month-end closing process.

Kraków, Woj. Małopolskie, Polska

• Work in a team supporting the process of changing the vendor.• Entering data into the database using company billing systems.• Registration of outgoing correspondence in the internal system.

Wieliczka, Woj. Małopolskie, Polska

• Creating an IT portal based on WordPress.• Website and discussion forum management.• Writing news and articles related to Information Technology• Co-creation of the examination system for students of IT schools• Promotion of the project in social media