Elijah Sobanjo Email & Phone Number

London, United Kingdom

Managing and motivating internal and external teams of up to 12 consisting of Consultants (UX, O365, SharePoint, Sitecore), Designers, Front and Back End Developers, QA Testers to deliver a range of complex intranet development, Consultancy, WCMS, ACM and SharePoint projects worth based on Microsoft Technology. Direct reporting to Head of PMO.

London

Member of the Digital Transformation programme team managing teams of up to 10 (content developers, graphic designers) in the delivery of digital transformation projects using ‘Safe Wagile’ methodology (Prince2, Waterfall and agile) for this digital marketing agency delivering solutions to clients in the UK, Nigeria, Ukraine and emerging markets. Key Achievements to date:-Achieved promotion from Junior PM to PM within 2 months.Managed the revamp of the E-Learning platform - proposed to change the video section to replicate the functionality of Netflix which was accepted by the project sponsor.Secured an additional 10% budget increase as a result of project scope changes.Trained new team members on JIRA, Confluence, Smaply and Balsamiq.

London, United Kingdom

Led a team of 4 project officers (and volunteers) to deliver projects (life cycle management)/initiatives/services including the Division’s Complaints and Councillor enquiries services for the Neighbourhoods and Commercial Services Division. Annual budget responsibility of £1m.Key Achievements in role:-Negotiated value contracts with service providers and contractors to deliver services/projects in line with council QA and SLAs despite 40% budget cuts.Transformed customers accessing services online within 2 years from 45% to 90%.Increased revenue of allotment service by 89% in 2 years to >£70K.Recovered 80% of unpaid invoices dating back 3 years.Improved the Borough’s League position from 12th to 5th in the ‘Good Food’ for London report.Achieved a £60k saving negotiating with voluntary groups to formally manage council run sites.Increased the business customer base for the Community Toilet Scheme by 30%.Successfully grew the volunteer base to support service delivery by 100% to > 2000 in 2 years.

London, United Kingdom

Managed 3 Project Officers, 2 Community Engagement Officers and 2 administrators in the delivery of digital/change projects, contract management and service delivery for the Business and Contracts Unit – Public Realm Directorate. Annual budget of £2m. Key Achievements in role:-Delivered the staff engagement through Digital Innovation Challenge, the implementation of MS Dynamics CRM project utilising Waterfall and implemented management software to automate administrative processes for the Allotments service achieving £40k savings pa.Life cycle managed business change projects - documented user stories (Firmstep and Balsalmiq for desktop and mobile solutions), workshops to map/design online processes and produced functional specification documents to achieve agreement on system requirements.Co-managed the Olympic Games Time Programme and Legacy for Public Realm Directorate.Achieved the Cabinet Office’s ‘Customer Service Excellence’ award and 5 ‘Compliant Plus’ scores.Increased directorate complaint response performance by 46% and reduced complaints by 20%. Slashed service compensation costs by 95% to <£100 within 18 months.Reduced Allotment waiting list by 99.6% within 3 years to 30 applicants and featured in local newspaper article due to positive impact on residents.Introduced best practice of residents evaluating the responses to the ‘Customer Service & Community Engagement’ element of major tenders instead of Council Officers.Nominated for Employee of the year 2012/13.

London, United Kingdom

Led 12 contact centre based Customer Service Agents processing Council Tax, Revenues and Benefits, Housing and general enquiries for member of the public. Budget responsibility of £250k.Key Achievements in role:-Project managed the implementation of the NICE call recording system.Produced the change management, training and performance management documentation.Led the complaints management project achieving a performance improvement of 40%.Developed SOPs reducing call handling times by 30%.

London, United Kingdom

Managed 7 external coaches in delivering experiential marketing projects for corporate clients within the Sales and Marketing project team. Key Achievements in role:-Created and implemented the recruitment plan which resulted in the highest participation numbers for the MCC Spirit of Cricket project.Retained high value clients by proposing low cost but engaging customer experience initiatives.Promoted to PM responsibilities for project within 2 months of starting role.

London, United Kingdom

Led a team of 4 sessional and 6 seasonal workers to deliver mentoring/support programmes for vulnerable, hard to reach and at risk young people for the boys2MEN Project.Key Achievements in role:Created 5 school based behavioural programmes adopted by Brent Youth Organisation.Reinstated 86% of young people into mainstream education.Reduced offending behaviour with 95% of mentees.